Waste Management

1 don’t use 2. don’t use 3. don’t use. they say one thing and charge another. they charge rent on cans, and make up charges. they just keep jacking the bill up so I recommend you look elsewhere. don’t use this company its all pr nonsense

Waste Management takes care of the dumpsters for the building on the other side of the alley from my bedroom window. They’re there at 6:00 AM emptying dumpsters almost every week. They’re not allowed to do this in a residential area before 7:00 AM. I’ve spoken with customer service representatives, the route manager, and multiple drivers. The route manager swore there’s no way it would ever happen again. That lasted about 3 weeks and then they’re back, two weeks in a row.

Terrible company and even more terrible customer service. I called them to report that none of the recycle bins were emptied in my entire alley. They gave me a case number and told me they would be picked up before the end of the day. That was Tuesday. It was never picked up. I called every day since then and they told me every day it would be picked up by the end of the day. It is now Friday, and we all have full cans that were never picked up. What a racket this company is. This is only the most recent problem we have had with this company. To many problems to write about.

Pathetic. We live in Valparaiso, IN and the Portage, IN company handles our waste. There have been several weeks when we have set our trash out and they have randomly decided to skip picking it up. Our biggest complaint is that a driver broke a large, thick mirror all over the end of our driveway while collecting our garbage. I was 9 mo pregnant on bed rest and my mother-​in-​law had to go out and sweep it up. I complained about it 2 or 3 times, they didn’t do anything about it, not even an apology.

The town of Cicero Waste Management is absolutely pathetic! I have came across a few encounters with these men picking up garbage.
1. I was coming home on a Monday afternoon, when it is our day of garbage pick up. And I witnessed one of the WM Employees pick up a garbage can, pour it in the truck but a cardboard box flew out. Well to my surprise, he did not pick up the cardboard box that stayed behind! Hello! Your are suppose to be picking up waste, not leaving it behind!
2. There is a neighbor of mine that has thrown out carpets and some wood debris. This has not been picked up since January, which due to our weather this year I understand. But alot of snow has melted and we have not gotten more than 6 inches in the past month. This makes our alley look nastier than it should. I called this in, and the garbage is still pending.
3. I called the town today and spoke to someone named, Tony. Tony said his men were not picking up garbage if they are unable to move the can out of the snow. But Tony started talking without hearing me out. I called because Monday night I get home and there are 3 garbage cans infront of my garage! So «his men» were able to move our cans, they just didnt finish their job and place them back ! This is not the first time I encounter 3 cans infront of my garage! As a home owner and resident of Cicero this aggravates me! We pay our taxes too, and these men are going around picking up garbage as if they are getting paid minimum wage and doing US a favor! There is not that much snow, so there shouldnt be an excuse. If you moved my can out of its place, you can place it back ! People working at the Cicero town hall always speak down to you! They need new employees! We are the reason why you are getting paid! Whether you like your job or not, it is on you.
I have also wrote emails with no responses, very very unproffessional!
Way to go Larry Dominick!!!

Absolutely the worst company I ever dealt with. As far picking up garbage in time, they are fine. But their contract is totally one sided. BEWARE before you sign contract. It is for 3 years and they increase the rate constantly. I started with $ 47 a month and they were billing me $ 67 after a year. If you try to opt out of the contract, they threaten to take you to court. The contract renews automatically for another 3 years after the first term expires. All these stipulations are in fine prints. I would not advise anybody to sign contract with them. Anytime you call them, they will offer to reduce rate but lock you up for another 3 years and immediately go up on your rate. This is really consumer fraud. I am wondering why States Attorney’s office is not investigating them.
I advise you not to sign the contract or you are sure to repent it afterwards. If you have contract or agreement with them, just come out of it as soon as you can. GOOD LUCK!