Express Cab

Express cab and its affiliates were timely. The cab was clean. And the driver was so sweet, so worth the $ 5 tip I gave him

I work at a clinic and called in a cab at 1:45pm. Its 4:32pm and the cab is still not here! I called the dispatcher said there will be a cab waiting in the front, patient went and there was no one. I called dispatcher and she said they will be there in a couple of minutes. sent patient to the front 30 minutes later no cab! I called the dispatcher again and they said sorry I am still trying to find a cab. REALLY!!! everytime I have called there was a different story.

I personally did not take this cab but I work at a 24 hour business and I had a gentleman come in show me his phone and it was out of battery. Its a little before 5:00am, he needed to call for a cab so I let him use the phone.
Point is they claimed they were late because a prior customer had stiffed them and didn’t pay the fare. Unfortunately this customer didn’t have the money that they were asking him to pay up front. The cab driver refused to take him and spit in his face! It was all caught in the parking lot surveillance.
Wow! That’s the kind of people working?

They don’t even deserve one star! Okay soooo over time I’ve used this company a lot! Over the years the drivers have gotten worse and worse. I’ve had drivers start random sexual conversations with me, I’ ve had drivers who just had to tell you their life story to make you feel sorry for them… Don’t get me wrong I’ve had a few nice drivers, a very limited amount though. It seems like there is maybe one good driver out of every five or so … or at least in my experience. This last time, well I called on a Thursday night, I was told a half hour or less… 40 minutes passed so I called the company to have the dispatcher check where he was, ok so he calls me and says he will be there in five minutes and when I ask him if he IS SURE its five minutes (because I had a feeling he was bullshitting me) he got cocky and was like «do you need a cab or not». Five minutes turned into ten minutes for him to tell me he was at the light. And then claims to not know where I’m at and doesn’t know where to go… I ended up waiting for an hour before I just told him to forget it. I called Morton Cab company and let me tell you they had someone there in ten minutes! The guys cab was super clean and he was clean and well mannered! I will never ever again Call this cab company ever!