Western Towing

On this morning I found that my car had been towed from the guest parking space. I am very upset about this situation. This is the second time this has happened in this complex and I am very concerned that is becoming an issue.
I arrived at home late last night about 11:30pm because I had class, the car was reported towed at 11:57! I don’t keep the ‘parking permit’ hanging on the car because I use a different permit for work purposes.
I am not sure what agreement Belleza has with this towing company — but I know that I have arrived home at 5:00pm to see particular (non-​residence — I’m assuming from the towing company) suspiciously checking on cars. In fact, I had to go back immediately to say I would be back with a permit for my car. That is not okay. On another occasion I notice suspicious cars driving around the complex looking for cars without a permit.
It is quite disturbing to me that this company, and complex would spend so much time and effort to tow a car parked even for a couple of hours — if that.
I can not believe that Belleza HOA would allow this type of predatory actions the way this Western Towing is making money off its residence. It cost $ 250.00 for each towing which is unacceptable.
I would hope that the same attention they paid to my car being parked in the ‘guest parking’ with a permit would transfer over to this injustice and ‘lay and wait’ characteristic they are presenting.
I had to wake someone up to pick me up, take me to pick up the car, pay $ 250. (which I don’t have) so I had to borrow it, and resume my work day as if nothing had happened!
Unacceptable predatory actions! Ridiculous!

1) my car got towed at midnight and apparently no one was available to give me my car back. I finally got it 24 hours later.
2) they don’t have office space where you can sit while they process their paperwork. I had to wait outside in the cold and rain in the middle of the night.
3) if you pay with a credit or debit card make sure your you look at your receipt before you sign it because they overcharged me more than $ 3000.00
4) the only reason they’re getting 2 stars it’s because they refunded my money but almost a week later. I had to call them multiple times to remind them to refund me my money.
5) they also wrote some numbers on my rear window. I know it comes off but I don’t understand why they had to write on my new car.
I sure learned my lesson and will never again park without a permit to avoid dealing with this company.

I would probably give less than half a star if I could. It’s the owners fault, not the employees. Only one customer was helped at a time by a single lady, under terrible working conditions. Her small shack was outdated and copies for paperwork took about a minute each. (Which added up.) after being told to arrive at 1 we waited 2 HOURS with only 5 guests in front of us. (Who were told to arrive at 11:30 and still hadn’t been helped) If you’re in line reading this, good luck but you have a while! 1 night at this lot was $ 390 for parking on trash day.

I live off orange and polomar, 5 min from their inpound yard… now tell me how a 5 min tow is worth $ 360!!! Secondly, I had my parking stickers on my vehicle, thanks to you dumb f***s now me, my wife and my two kids are up shit creek without a paddle because you could pay attention. Thanks for illegally towing my vehicle from my spot! I’ll be seeing that towing fee come out of your paycheck. Jackass. Oh! And the next time I politely call asking were my vehicle was, don’t give me attitude, b*** I hate my job too.

This place is a rip off!!! I got towed from my own fucking spot becuase my brand new car didn’t have the sticker. $ 178 towing fee plus fuck8ng $ 47 dolly shit? Western towing FUCK YOU!!!

I have no complaints about Western. I received great customer service from Angel. I would recommend this towing company despite what people say. Give them a try.

My review is not for the drivers is for the office staff for example Angel the sale representative. He is awesome and great customer service.

Awesome service! Western Towing specializes in Customer Service. Sam, is very efficient and professional.

THE DEVIL INCARNATE! It’s ridiculous how much they charge you when they’ve towed your car. Sketchy business practices, always looking for a way to squeeze and extra hundred out of you. Either they or my HOA will be getting a lawsuit REALLY SOON.

My family and I lived in a community (National City, off of Cypress and Sabine), with an HOA, that used this towing service.
On the days of our move (June 27 and 28, 2014), from our home, we parked our vehicle, as well as our sister’s vehicle, in front of our home, with parking stickers provided by the HOA and property management company. We had parked our cars in the very same place for 3 years, in the same manner. We were parked legally, per the instructions of the HOA and our property management company. As we left, we noticed a towing truck, strategically parked, on Cypress, positioned in such a way as to see our comings and goings. Upon returning to our home, no more than an hour, we came home to no cars being in front of our home. We panicked. We were completely baffled. Our cars were paid for, so they were not repossessed. Our children were not home, so they did not take them without our permission. We had NO clue what was happening. Then it dawned on us. We saw a Western Towing truck on Cypress as we were leaving. So, we called them. They said they would only give us our cars back after we paid the ransom (towing fees). We called our property management company; however, they were unable to assist us. So, ultimately we paid hundreds of dollars to Western Towing, for illegally taking our cars!
Wait! The story gets better!
After that incident, 6 hours later (around midnight), our daughter’s car broke down at Bonita Mall. So, we had AAA tow the car to our property and parked it in a marked, legal space. We, once again, placed the parking tag in her car, which complied with the requests of the HOA. We woke up the next day and started moving. Once again, we saw a Western Towing truck. He drove around the property, parked on Cypress, and then walked into our housing unit. We took the opportunity, to let him know we were moving and that we would appreciate him not harassing us. He took a drag on his cigarette and informed us that he is just doing his job. Keep in mind this is the same driver, who a year and half earlier attempted to tow one of our guest’s vehicles, unsuccessfully. We were sent a bill, by the company. We refuted it, with the facts, and won.
We left the complex, again, for no more than an hour, came back to our home, to find our daughter’s car towed!!!
All of the fees we paid were refunded to us, by the property management company — as they acknowledged we were not illegally parked.
Warning to anyone who is towed by this company. They are predatory and dishonest.
Please contact me if you ever are so convicted to file a law suit. I’ll join you.

western towing towed my grandma from my apartments today for being parked in a fire lane while she was loading up her belongings. She was literally about to leave !! Well ok it was a fire lane and they happened to see a car there and they towed it ! Still annoying but reasonable! Well we go pick it up about 45 minutes later because she had to wait for me to get off work. I called the office and the lady told me it was gonna be $ 210, when i get there she charged me $ 245 and said she never said $ 210! When she called the other office she asked if the apartments had a discounted rate and i saw her write down $ 210 and she saw that i saw that and she scribbled it away really fast. So we paid and left because we didnt wanna argue because we know how these towing companys are! Well anyways when my grandma got home she called me and said she had a broken headlight ! So not only did these guys ruin my grandmas day by taking her car, they even made it worse by charging us more then they said they were amd breaking her headlight! This place sucks and i wish there was some way to make this right ! Towing companys have way too much power and they are bullys

Worst customer service ever!
You call and they tell you they will be there by a certain time and they do not. You call their customer service department and the are rude and try to tell you that you are wrong and that no one ever said that time you were quoted. If there is anyone burning in hell, the customer service group from this company, is first in line to burn! People have been waiting since 6am and they have been told, «oh, 45min», «oh, it will be a couple of hours…».

This company is beyond over charging for the services they provide, they had my car for 2 hours after we got towed and charged $ 360, which the man that released the car to me told me is the maximum amount they could charger in the city of Chula Vista, I kindly asked if they would help us out at all being that the vehicle wasn’t there long, and I had rent to pay the next day, he blatantly said NO!, that’s the cost if you want your car back!, then he proceeded to say that I could call dispatch but they were going to say no so to not even waste my time! The lack of professionalism and sympathy for people is astonishing ! I don’t know how these people stay in business! Also the women at dispatch was rude and unprofessional, when I called to inquire if they had in fact towed my vehicle, she was rude and acted if though she was doing me a favor! Needless to say I hope these guys get some needed customer service skills!.. the robbery by this company is real!..

Was towed by this company TWICE for parking in a permit-​only-​zone in front of my own home WITH a permit clearly displayed in the window. When I called the company, they stated it was for ‘overuse’ of my permit. BS! I told the guy that it seemed like they were just looking for excuses to tow people and make money and he hung up on me. CROOKS!

Let’s put them out of business!
These people are a Racket, they have absolutely no critical thinking skills which is probably why they look and act like they hate their lives.
Write to your local government, let them know how these people are conducting their business.
Our car was towed and damaged. Yet, this mental midget of a lady gave us a hard time when we asked for insurance information and forms.
Treat these people like criminals because that’s what they are! Let’s lock them out of our community!

I was involved in an accident I called for a towing truck and the dispatcher said «30 – 20 minutes or less»… One hour later and no towing truck in sight… Not forgetting my car is in the middle of the street and I’m unable to move it… I’m only 5 miles away from their location…

I created a Unilocal account just so I can leave my very first Unilocal review about Western Towing. Who I’m sure can care less about bad reviews since it seems that there employees can care less about there customers/​Victims. They made me wait 5 hours to get my car back and I had to cough up $ 360!!! That’s some Bull S***. At least train your workers (dispatch) to be a little bit Respectful and courteous. I spoke to at least 3 different people when I called back every hour for 5 hours because they kept telling me it would take 1 hour for me to get my car out. These guys were A** holes and they talk to you like if you are a piece of garbage. There was only 1 dispatcher that was actually nice and helpful his name was Chris. But as for the rest they can all kiss my A**.

These guys are bunch of scumbags! I own a house in Eastlake and this towing company drives around our community to look for cars to tow after 5pm so that it ensures them that they will be able to charge the owner of the car more money. Recently, Western Towing has been driving around our community and have caused so much inconvenience for us and our neighbors. I have had two cars towed in the last 5 days, these cars were parked next to my garage. I live in a nice neighborhood, this is not a commercial business where a towing company needs to drive around to look for illegally parked cars.
I spoke to a guy to find out when I can pick up the car, he gave me such a bad attitude and hung up on me. I expressed how I felt about what they were doing in our community. He felt it was more important to talk over me and be rude. I spoke to another woman who was just obnoxious, she sounded like she was drunk and just hates life. She told me that my car would be ready to be picked up around 9pm. When my husband and i get there, there was no one at the yard. I call them back to find out who would be assisting me, and this other guy name Chris tells me that they couldn’t get a hold of me so the guy at the towing yard left to go to another location. They never called once, and I had already told them that I was on my way. They basically messed with me all night. We were not able to pick up our car until 12:30 am. The guy on the lot told us that he received a message around 9pm letting him know that we were not going to be picking up our car, so he left.
These guys tried to make our night a living hell because they didn’t like how I talked to them. I will be going to my HOA to complain about these losers.
All of the employees seem like they are all ex-​convicts who have committed felony crimes. The guy on the lot who does all the paperwork is slow and stupid. These guys have access to our personal information, which is pretty scary to me. The guys and girls on the phone are rude, unprofessional, and stupid as well. This company needs to be shut down. All i can think of right now is contacting Turko Files. If you have had the same problem, I definitely suggest contacting Turko. My neighbors and I are getting together to go to HOA about this problem then to Turko.

My car was towed from my parking space from my apartments so I had to go get it from Western towing. Before I saw my car I asked LISA if they are liable for damages because that’s what comes to mind «disgruntled people who want money and don’t care about your car» so I asked her. She seemed totally taken back that I even asked. We go around the corner and boom. My car that I’ve had for less than 2 weeks has a scrape that looks like godzilla did it all down the side. LISA preceded to ask why I asked about damages in a voice that was totally Uncalled for and set the tone for my own next corse of action. Like I would blame pre existing damage on a towing company. I’m not cheap I can pay to fix my car I wouldn’t pon that off on them. $ 225 later and who knows how much for the damages. I will be hearing from their claims department soon. More to follow. And Lisa… you need an attitude adjustment. I’m sorry you work there but don’t act that way towards your forced costumers. The better business bureau and attorney general will love to speak with you.