Western Dental

Worst experienced ever! Will never go back to this place. idk even know where to start. Our appt. Is 1:30pm, for my husband 2 for me and 2:30 for my daughter. My husband got called 1 ½ hr late. He went inside all he want to do is to get cleaning. But they end up wanting to force him to do crown and all nonsense, and then they said for today visit will be $ 400+ plus the crown blah blah will end up 4k in total. So he end up not doing any treatment. So my turn. same thing, i have crack tooth that needs extraction and they want to do other stuff. Will cost me about 5k. All i wanna do is extraction. Before that i have to stand there for an hour and wait on my dental chair to be seen… then end up not doing anything. My daughter 3 .her turn… the staff freak her out with the chair and she end up crying. total experience is a waste of time. Home today with the horrible headache!

I have been taking my daughter for her braces and so far everything is fine I only waited long one time and that’s when she got her braces put in so far every appointment is fast and I see her teeth getting straighter. I have no complaints the 2 receptionist seem very nice and helpful. The only thing I don’t like is that they don’t open daily but that’s it but if u need anything they just have you go to the other location not bad

After my current dentist wanted to charge me $ 3,000 for a wisdom tooth removal with IV Sedation (unnecessary!) I decided to give western dental a chance…
So I made my appointment and informed them that I was in a lot of pain and needed my wisdom tooth pulled.
Upon arrival I was asked to fill out paperwork and the usual forms, when I was finally taken back to the office the assistant who took my X-​rays had no idea what she was doing! She had to redo my X-​rays at least 5 times because she kept messing up the shot (kept getting the cone beam in the image). I kept telling her I couldn’t open my mouth because my tooth hurt so bad but she kept jamming the X-​ray sensor back in!
Finally I was seen by the dentist. She examined my mouth and told the assistant I needed a deep cleaning, 2 fillings, and the extraction with bone graft. And she wanted to do this all in one day!
When I told her that my main concern was the tooth removal she insisted on pushing the bone graft (which I was recommended with a previous extraction but it was not necessary and my insurance did not cover it) and it would have been $ 500+ out of pocket. I told the dentist I didn’t want to do the bone graft as I felt it was not necessary (bone grafts are typically done when you want to replace the tooth, why would I replace a tooth I don’t even have room for in the first place?!) and she was so rude from then on.
I wasn’t even numb enough from the local anesthesia that when I asked for more the dentist was so rude and said pressure was normal but when I told her it was not pressure but pain she gave me a hard time before finally adding more. She did not stitch up my gums and prescribed me ibuprofen which I knew was not going to be strong enough. Her response: «I prescribed you antibiotic which will be fine with the ibuprofen» ummmm no, the antibiotic is to fight any infections while the ibuprofen is supposed to be for pain. How did she have no idea what she was talking about?!
I will not be back. Save yourself the trouble and find another office.

This place is horrible. Every time my kids have an appointment we are always waiting over an hour and a half before we are seen. On Monday November 8^th 2015, my daughter had an appointment at 4 so I already new what to expect. We arrived at at 315. At 5 I asked what was going on and as usual they said it would be a few minutes. The few minutes became another 30 and I said forget it and rescheduled. Every time we go there it’s the same thing. This is going to get reported to the better business Bureau

Got my root canal done here it was a three visit process because of the location of the tooth. I was going to live with it but towards the end I was in such excruciating pain never felt anything like it. They were the only ones who were able to take me on a Saturday and luckily their was someone there to do the root canal. It was a somewhat painless process but it got done right considering how deep they had to go it’s perfect now. The dentist here are some of the best I went back for a small procedure today went very well. The staff is very courteous as well.

I come to my dentist apt at western dental because my wisdom tooth is coming in and I’ve been having excruciating pain since Saturday. Well my apt was at 4:30 it’s now 5:15p and I get up to ask about what is going on am I going to be seen soon. The rep asks what I’m there for and I explained and she said «all we would do today it X-​rays and a prescription for pain we wouldn’t be able to take it out until October 30^th when the specialist is here. I’m surprised they didn’t tell you this over the phone.» Had I known this I wouldn’t have wasted my time or gas. This is ridiculous and hate this place.

I came here about 4 months ago to get my braces. And on my first visit, the dr was kind of nice, but then he turned mean. A few days after that visit, my spacers had fallen out, so I went to get them fixed, he was rude, and he lectured me like if I was his child. This is only one of the horrible experiences I had with western dental! Would not even recommend to my worst enemies!!!

Made an appointment for free exam and xray just to find out that I have to pay for cleaning in order for it to be «free» So I told them I Just had my teeth cleaned two weeks ago, and I have a tooth that hurts and I did not like my last dentist. They then told me I would have to pay for the xray and exam guess its really not free as advertised. Overall I’m glad I did not go after reading all these reviews.

worst service ever! i live in-​front of this location, and it was easy to make appointments close to home… but worst mistake!!!
2 hour wait just to go in and sit for another 30min, both dental and ortho don’t communicate with each other!!!
my son was referred to see an ortho in the same office because he needed to start his braces. ortho said not ready! 3x back and forth and finally i said «no more!!! changed dentist and spoke to manager. but she did nothing!
bad customer service!!!
sucks!!!

PLAY-​DOH DENTAL!
I am not interested in your COPY/​PASTE «Thank you for your concern» letter — But thanks anyway Jessica. You’re just doing your job.
UPDATE 1: WORST DENTAL OFFICE! I don’t even want to give them 1 star. This 1 star = –1000 stars. I’ve been with western dental for about a decade. About 6 months ago I went in for a crown molding. The had my mouth open with a rubber thing inserted for over 1 hour! When I closed my mouth, my jaw popped. NOW, my jaw is always popping! They ruined my jaw alignment! Anyway… The crown fell off 1 week later! I went back in to get it fixed and the only thing the dentist did was put it back on and PRESS DOWN REALLY REALLY REALLY HARD!!! He didn’t even put anything to keep in it place. He just pressed down on my jaw! I could’ve done that at home. Today I called customer service to find out what insurance coverage they have on file for me and they cant even tell me. They called the broadway chula vista office to see if they can transfer me to find out and they said that the insurance lady wont be back in the office until MONDAY! And that there is only one manager in the office WHO CAN HELP ME, BUT HAS OTHER THINGS TO DO!!! Worst service ever! DO NOT GO HERE!
UPDATE 2: As I was writing this post — I was on HOLD with billing so maybe they can answer my question. I was on hold for 10 mins listening to an automated system telling me how to floss, brush my teeth, and how good of quality crap they are… Then FINALLY after 10 mins, the phone rang 3 times and then hangs up on me!!! WTH WESTERN DENTAL??? WTFREAKINGH!!! This isn’t play-​doh dental! Get with it already.
UPDATE: 3
I FINALLY got the DIRECT office phone number (619) 422‑8891. Adriana put me on hold and it has now been over 5 mins… Can I at least get some courtesy of, «can you please continue to hold.» I hung up and called back and am now on hold. Frkn A! lol… AND GUESS WHAT ELSE? I just found out that I am stuck with them until October! God help me!
I am an easy person to please — and I don’t ask for much. But man on man!

Worst office staff I have ever experienced. The dentist was never on time but the office staff would just check me in without informing me of the delay. Sometimes the dentist was running up to an hour behind. The last straw for me was when I hadn’t been called one hour and fifteen minutes after my appointment time and I went up to question when they thought i’d be seen and he response was «we’re busy. We will get to you soon». a simple apology and an explanation as to why they were and hour behind would’ve went a long way. At that point i walked out and never went back Best decision I have ever made

HORRIBLE DENTIST!!! I took my 2 kids in JUST for a cleaning and 6 month check up. It was over 2 hours. The dentist asked my 13 year old son, «what’s that, where did that get done» referring to a filling that THEIR OFFICE did last January!!! Very rough while performing ANY procedure, they treat your mouth like the practice dummies. Customer service is ATROCIOUS. There’s always 5 – 8 girls in the office, just chatting and being VERY unprofessional. It’s an AWFUL place and should offer every service for free. It’s a shame people and even insurance companies have to pay for such poor care.

This guys have trwated me fantastically. I just had the best and painless root canal ever. Where would i be without their financing. They were here for me when i needed them and i really apprciate that. I think they are an awesome organization. My kids got there braces on payments i coild afford. Luv western dental

I would NEVER return to this dentist ever again. One of my crowns loosened up from previous dentist. Went to see if they could cement one on. They end up removing my two crowns for no reason. They broke a pin that was holding one of my crowns together with my tooth. Now, I have two temporary front teeth looking for a GOOD dentist. Plus, they never return my call for my down payment I gave before my exam.

Girl please!!! I’m not bring nothing to your concerns. You already know Western Dental SUCKS. People keep tell you that all the time. You either make the changes with your lazy employees that you need to or people will continue to walk away from Western Dental. Remember one thing the customer made a CHOICE to come to Western Dental. Your not the only dental office in the world.

Everyone here is very friendly, but the wait is too long. Been here over an hour and they haven’t even started cleaning yet :(

This place is HORRIBLE! Please save yourself from the misery that is Western Dental. I waited for almost two hours to get an exam from the dentist. Also, as I was getting my X-​rays done, I could hear a patient crying hysterically about how much pain she was in and how the staff had treated her poorly. That is not something you want to witness as you are about to get an exam done. The staff seems unhappy and do not even have enough respect to check up on a patient. During the actual cleaning, the staff were extremely rough and did not explain anything at all. I hate this place. The actual office is filthy and unattractive as well.

I have always been haunted by the western dental. stories from my mom back in her days. But that was in. northern California. I’ve gone to the one in National City… HATED IT. I’ve came to this one before for my children. I loved the experience so here I am again on a follow up with the specialist. They are very sweet to my kids and I can tell they take the extra time making them feel. comfortable it’s never a fun experience for a dentist especially for a kid but they excelled that. Today’s a bit busy but it’s cuz there’s a specialist. Can’t complain really about the wait time. I mean common people… it’s a dentist and you can’t rush someone’s appoitment I’ll just continue waiting. Its fresh inside anyways and here’s a play
kids. Don’t be scared to
. the receptionists are really sweet and. it’s big
. thanks western dental!

I was scared to go here because of the reviews but it’s so close to my house i had to give it a try! surprised I was I had an excellent experience!!! I came in with all my paper work filled out beforehand! came in a day befor to pick it up they where nice about it and gave me what I needed to fill out. The day of my appointment came in and right when I was scheduled to be called I was called. :) people where very nice so I suggest everyone come with their paper work filled out beforehand to speed process. Overall wait time inside is average I’m happy I had a good experience. They were so patient with my daughters very professional. There was a roudy person there testing their patience but they where professional about it and solved her issue. Thanks western dental :)

Update so its been some years and I should have noted this a while ago. The best customer service still stands I’m not taking away anything I said, What I want to add is long story short I never returned to get the rest of my stuff done do to new job, and moving hours away due to a horrible relationship. Well my fillings have all fell out also, I never got crown placed on one I still have temp on mY tooth and I was billed for EVERYTHING as if the whole job was completed. Way to cash in on people with low income. If I had money I would have dental insurance to go to a better place.
I loveddddd the place. They were patient and compassionate. I haven’t been to the dentist for years and being there made me more comfortable going. Another thing I appreciated is the dentist weren’t pushy. They told me what they recommended and didn’t push there opinion on me. I came in to get teeth pulled and they did nothing more and nothing less. The ladies and doctors were all friendly. I had doctor Omar and liliana helped with the procedure. Emily helped with explaining my payment options and she was awesome, she made sure more then once that I was okay with my payments and gave me several options. 5 Stars all the way around. To top it all off there was plenty of parking. lol