West Auto Wreckers

I called to cancel an appointment with West Auto Wreckers. I said thank you for your kindness and have a good day. They hung up on me. I assumed my phone had dropped the call. I called back to make sure they heard my cancelation. Danny informed me that he had hung up on me because I was wasting his time. Once again I thanked him for his kindness and said have a good day. Danny called me back a few minutes later from a different phone number. He told me he would be giving my phone number to future customers that he refused service to so that they could thank me for him refusing their service. I was definitely creeped out! For whatever reason Danny took the cancelation personally. I found this to be extremely unprofessional and eerily alarming. Hopefully I don’t receive anymore disgruntled phone calls from Danny or his declined customers. I figured I would share this experience so other people could be cautious when dealing with West Auto Wreckers.

Great customer service. They had the part I needed, where extremely helpful, and got me in and out quickly.

Louie saved my beloved 2002 Mercury Mountaineer after the engine seized and everyone else said to junk it. She is back on the road with a salvaged good quality engine at a very fair price well below anyone else in town. The work was done quickly and as promised. She is purring like a kitten and should give me many more miles of enjoyment. This was not the time in my life to take on an expensive car payment and all the higher costs for insurance and registration that go with it. I am very grateful to have found this great place staffed by good people who really care about their work. They even washed my car when I said I was coming to pick it up.

Called at 9:30 am. Confirmed they had the part I desired. Drove 45 minutes to get there. By the time I arrived, they had «sold the part» (or employee David is just a liar on the phone to get people in the shop). They attempted to find one for me, for which they get one star. They failed to do so, however, because they sent me to Collision Parts Warehouse, who said they had the part, but did not. I found my part at a better price online. Don’t bother with these dumps.

This place is great! I came here right at their closing time looking for a discontinued 1996 Ford explorer part. Not only were they the only ones in town that had the part I needed, but the customer service at West Auto Wreckers is AMAZING!
I was greeted promptly upon entering by Louie. I know I was asking a lot of him to go back out into the yard with me to find my elusive part, quite literally the minute they were closing. Not only did he help me acquire the part (for a great price I should add) but he didn’t act like I was holding him up from going home after a long day at work, which, in fact, is what I was doing. That genuine level of customer service is rare these days in any industry, and didn’t go unnoticed.
Once the part was in my hand it took no time at all for them to collect my money, generate a receipt, and thank me for coming in. West Auto Wreckers is truly a friendly, knowledgeable, and efficient place.
I highly recommend taking your business here the next time you have the need.
Thanks again for all the help, Louie!
–Mike