VIP Shuttle and Limousines

I used this service back in Sept of 2012 for my birthday outing. It was great, everyone had an awesome time. The driver was very friendly and the staff were very courteous and professional. There was even a complementary bottle of Champagne in the limo when we entered and it was decorated inside for my birthday. very pretty! I had an awesome experience wit this company and would recommend it to anyone having a celebration, party, outing girls night. ETC.

I purchase Groupon for a round-​trip ride to San Diego Airport via VIP Shuttle and Limousine. I confirmed an appointment in Dec 2012 with them for service on February 9, 2013. The representative on the phone was courteous. I received text confirmation and everything was set.
Fast forward to Thursday, February 7, 2013. I had been calling and texting them for reconfirmation (for 2 days) and I have not received ANY response. Their 888−262−4439 number is out of service and there has not been any communication on the number 619−942−6931. I reached out to Groupon to help me get this issue resolved (they didn’t respond in time). I FINALLY got a text message from them at 5:30 the day before my trip it read: (exact text inserted) «Good day; I hope this comes with plenty notice. I was just informed — the vehicle I need for your transfer 02÷09÷13 will not be out of the shop today. I will be happy to refund your groupon or honor it at another time along with a one-​way complimentary trip»
WTF? They could have told me this well in advance of my trip and I wouldn’t have been scrambling at the LAST MINUTE to get accommodations to the airport. I will NEVER use or recommend this company. This is so unprofessional. If Unilocal allowed for Negative ratings, this would be the case to use it.

Abysmal «company». Had trouble getting ahold of them to make my reservation in the first place but when I finally did everything sounded fine. So I await my 4:30AM pickup… nothing. No confirmation, no one showed up, and I couldn’t find a valid phone number. Absolutely infuriating. I will be filing a report with the BBB… do NOT USE!!! They’re not even scammers, they didn’t ask for any credit card info or anything, they just don’t show up. You don’t mess with someone’s airport ride at 4:30 AM!
***ADDITIONALLY***
I just looked up the address used for this business… it’s an apartment complex. Beware.

Do not buy any vouchers for this company or make any reservations as they are unreliable. I had a groupon and had made a reservation for the airport. I had trouble in the beginning getting ahold of them but still followed through with them. We had a lot of luggage and I called and spoke with Tayna the day before we were due to leave so that we had a big enough car. She never called me back so I figured everything was ok. The next day when they were 15 mins. late I called and got a recording so I left a message and waited 15 mins. then I tried the other number and got a different person, she said she’d check on it and get back. Well I waited 15 more mins and called back and she said the dispatcher was suppose to call me, When was our flight I told her 2pm and it was already 12:20pm and she said well you have lots of time but she would call the dispatcher again and find out what was going on. By that time my husband had loaded our car and he wasn’t going to wait any longer. We ended up having to park the car in short term parking and have someone pick it up later costing us even more money. They never tried to call us back. I called groupon and told them what happened and got a refund. I don’t know how they stay in business. so buyer beware!