Verizon Wireless 4G

I don’t like leaving bad reviews, however if I can prevent someone from going through what I have, I will. I took my mother, down to this Verizon store to see what was available. I had a Verizon account for my girlfriend’s phone and my mother and I had our phones with AT&T. I am speaking with the manager Luis. Seemed like a great guy, very charismatic and friendly. We felt like royalty. He said we could all 3 pick any phone in the place (awesome) and worked it out so the total bill was $ 204 monthly. This was less than what I was paying for just my 2 phones on AT&T. My mother and I got S6 Galaxies and my girlfriend got the new note. Very excited and happy. We were told we could send in our phones and get $ 200 credit for each phone. Even more awesome. Found out later that my iPhone was only going to bring in $ 50. No big deal, we just walked out with over $ 2000 in free phones. We get home and in the bottom of the bag is a little box with what later turned out to be a Jetpack which is like a mobile hot spot. We thought it was a mistake and as I was getting ready to go back to return it, my girlfriend found it on the bill at $ 0. I don’t know what I would ever use it for as the phones all have mobile hot spots but cool free is always nice. I felt like all was right in the world. Then I received a bill for $ 421 a marked difference from the $ 204 I was expecting. But the initial experience was so great that I thought no big deal I will call down to the store and my guy Luis will fix it… upon review of the bill, I was being charged for the Jetbox and a 4^th phone line to make it work. I called and he was not in, I shared my issue with the staff and was informed that the manager was the only one who could help. The staff reported that in their computer my account showed as $ 204 monthly. I felt reassured that everything would be rectified. I called again when Luis was scheduled to be there and I was placed on hold only to be told that Luis was in a meeting and could not come to the phone. In a store with 3 – 4 people working, I find it hard to believe one of those 3 people did not know the other was in a meeting when he answered the phone. I work 72 hours a week at 2 jobs with overtime. I took time off of work to go to the store, changing my overtime that week from time and a half to regular, and just my luck he is gone for the day. I left a desperate but I have faith in you hand written note for Luis, asking for a phone call, explaining my problem, authorizing Luis to access my account and giving him the pass code that they use when I go in the store. I had an employee pull up my account and explained the situation to him so he could explain to Luis what was going on. Not even a phone call. I called again only to be told he was in a meeting. Angrily I explained to the staff my problem and was promised that I would get a return call. No phone call. By this time, all 3 of our phones are blowing up telling us to pay our bill. I took off of work again and of course he is now off and will not be back for a week. I paid the bill, as I always pay my bills. I have given Luis and this store every opportunity to correct the problem, to no avail. The financial piece will be rectified through the Chamber of Commerce, the Better Business Bureau, or by lawsuit. I have never in my life had such horrendous customer service. DO NOT GO TO THIS STORE, THERE ARE MANY OTHERS NOT FAR AWAY!!! The owner should fire his manager, Verizon itself should take umbrage with how this store tarnishes their reputation. He may have gotten away with this other people, but this time he tangled with an eloquent, intelligent, and connected person.