Tricare Outpatient Clinic Chula Vista

It’s free for a reason… The doctors refuse to give you referrals to see things like dermatologists, obgyns… Plus this place is like getting health care in a 3^rd world country. It’s dirty, depressing, and behind a Costco.

This clinic is terrible. The ladies working the front desk are very nice and helpful but the doctors in my opinion are terrible. They think you are there to abuse drugs and things of that sort. They think you are lying about everything and don’t really listen to what you say. They also have doctors working there that don’t know a damn thing. One time my so called doctor was looking through a doctor term book the whole time because she didn’t know a thing without it. The nurses are very nice as well but as for the doctors… Terrible. And I’ve never seen such a slow pharmacy. One time a doctor stormed out of the room on me and was claiming my corpsman parents didn’t know a damn thing. Doctor Vasquez and one other by the name Adame or something of the sort were the only doctors I liked there. I’m beyond excited to be leaving this clinic for good.

Bummer no neg stars available! Agree with all negative comments. Been trying to see my new PC person since Oct. First she was on leave, then some assignment, then excuse after excuse. Was assigned as my new PC Phys I have never met her. Been going there for over 10 years and have watched the services get ever worse. The «docs» (and I use that term loosely, physician assistants?) are hardly available. I would say the staff are pretty darn good, courteous and try hard but its the «docs» that just dont listen and I think the appts are kept by lottery. I have met one or two who were worth their salt and try to listen. But they dont have time. I see someone new each time and have to explain my whole history and they act like i’m crazy or something. Retired 19 years ago and expect just a little better after busting my ass for 20 years of service. Today was the final straw I called to verify my appt. and guess what? Yup cancelled and I wasn’t even given the courtesy of a damn phone call. I think I will try to get a regular primary doctor that is not in a military facility. I (was offered a one time appt in Eastlake, what are you kidding me as nother new face. Have it left a message with the appt screener who tried to be helpful btw, I told her to tell Tricare Chulsa Vista to contact me for an appointment should one ever become available! I hate to resort to internet diagnostics but it seems like that Is what I have been reduced too. Disgusted

When I went in the dr was able to slightly help me. But they were too worried that I was there for drugs or something. Honestly, I’d like to avoid Meds if I can. And they wouldn’t make an appt for my sick little one. Only me. And we’ve both been sick for over a month. I keep trying to call to make another appt that they said I needed and their phone line has been busy for two days! It’s ridiculous! the doctor I had didn’t seem interested in what I had to say. They didn’t even log my allergies into the computer. So it took me forever at the pharmacy. Just diagnosing me and getting it done. However the gentleman who served as the nurse was very amazing. He was good with my two year old and was actually worried about how we felt. Even brought us a box of tissues as we waited for our Meds.

If I could give this place NEGATIVE stars I would. They absolutely DO NOT respond to messages or emails, and when you call you will be on hold for at least 20 minutes, then you will get disconnected before anyone picks up. I spent 2 days just trying to get a live person on the phone, all I needed to do was transfer my prescription to a pharmacy out of town since I had to leave Cali for the summer. And once you do get someone on the phone, all you can do is leave a message and they actually told me to keep calling back because the doctor deletes the messages at the end of the day! What kind of place is this?! Then after they told me they would transfer my prescription to a pharmacy close to me, the pharmacy told me that the doctor is refusing to refill it! After they told me they would refill it and transfer it, I’ve never been so stressed and at my wits end and I’ve only been here once! When my Zoloft runs out in a couple days and I start having issues, the doctor is and this ridiculous clusterf*ck joke of a clinic is gonna have that to deal with.

If I could give this place a negative # I would.
I’m SO sick of this place! I’ve been here about 10x in the last year. And this week, and today I’ve had the LAST straw!!! The drs I’ve seen don’t know a damn thing! They haven’t helped me with anything! I don’t know what’s worse a doctor that isn’t/can’t help you or a pharmacy that is literally slower than a turtle. They’re no excuses for this patheticness! The problems of this clinic need to be addressed to the correct person. It’s not right that I have to refuse to go here and go somewhere further from my house because of the way I/​others are treated here. Save yourself the trouble and go somewhere else!
Ain’t nobody got time for that!

I would give no stars if I could. It’s bad enough when you are stuck in the MTF care system, and even worse when you also experience grief, frustration, zero communication and bad customer service on top of that. We’ve been here a few times, we saw a Doctor once, who we will never be seeing again. We experienced all kinds of prescription confusion, wasted several hours and ended up having to go to NTC Balboa to pick up the prescriptions– just to have to turn around and drive back to Balboa the next day and hop back in line for the medications. 6 hours wasted the first day, 2 hours the second. gas, money, time– frustrated beyond belief. For those families that have been assigned, I suggest going to the Patient Affairs office at Balboa and requesting to be released. We were released and are seeing Civilian doctors now and our experiences are so much better than sitting around and taking a number.

i’ve had a few appointments with my primary care doctor here. it’s slow. the pharmacy is even slower. it’s always so busy. but overall, the staff does it’s job. can’t complain about the care and attention, they should just work on seeing patients on time & not have them wait 30 minutes after being called in and 30 minutes after just to wait for a simple answer for a question. they also are opening up another branch in eastlake. i tried to get on the list & when i asked, they said i could no longer get in since it’s full. i live closer to the new branch than this one already, it should have been not on a first come basis but by area of living. btw, if you get something from the pharmacy, you should ask the pharmacist how long it’ll be & tell them you’ll come back at that time, run some errands. you won’t be tortured waiting an hour in a room of people coughing. just fyi.

Pharmacy is super slow.