Town Centre Dental Group

Had an appt. with Dr. Audette this past weekend and my experience was great! The staff is super friendly and Dr. Audette is gentle to the touch, I didn’t even feel the shot of numbing medicine she gave me! First time that has ever happened. Place is clean and equipment is new and modern. This place made me feel really comfortable and I will definitely be back! (In 6 months :))This dental group makes you feel like family. Bringing my elderly mother in to get her teeth worked on next week!

THIS IS THE BEST PLACE TO GO! I have never felt so at ease and confident at a dental office. The staff makes you feel as if you are family. They describe everything they are going to do before they do it. Very Clean and sterile environment! Dr. Audette is WONDERFUL, as were all the other staff that worked on me. I will continue to go to this dentist office for all of my dental needs. And, that means something, as I really dislike dentists! THIS IS THE BEST PLACE TO GO! Thank you to the whole staff!

My husband’s family has been at Town Centere Dental Group forever! (He went there as a kid.) I have had extensive dental work done by several providers but have found unbeatable care in this office! Their team of hygienists are AMAZING! They are very gentle and friendly. I found Dr. Lau and Dr. Audette are very sensitive to my slightest signs of nervousness. They have even worked on my young boys without any complaint! I feel extremely confident that we will be staying with Town Centere Dental Group for a very long time.

I have been a patient here since 1980 and have had nothing but the best care over the years. Upon Dr. Girolami’s retirement, I have been under the care of Dr. Vi Lau. She is the ultimate professional and a perfectionist in every aspect of my treatment. Who doesn’t want care like that! I have undergone numerous procedures which have required an enormous amount of coordination with my periodontist, Dr. Susan Nguyen, and they have managed it all seamlessly.
From cleanings to extractions to root canals and implants, I have had it all done! Everyone from the receptionists to my longtime hygienist, Lorraine and dental assistant Sarah, have treated me with the utmost respect and a friendly demeanor by all. As a medical professional, I am always aware of proper technique for cleanliness and I always observe the best practice. It is very reassuring to know that everyone there is doing their best to deliver the 5 star care.

I started scheduling work here about two months ago. I had originally come in because I was in a great deal of pain and in need of a root canal. When I had my consultation, Dr. Lau informed me that she would like to have the right side of my mouth, the side that needed the root canal, cleaned by a hygienist prior to doing the procedure. I was a little annoyed that I would have to wait longer, but I scheduled the cleaning and dealt with the pain for 2 additional weeks.
The dental hygienist, Sylvia, was very friendly and thorough. She said she had been working as a hygienist for over 30 years and her skill really showed. I am a chicken and she made me feel totally comfortable and I experienced virtually no pain.
I was pleased with Sylvia’s work, however when I went to check out, the front desk lady, Melissa, told me I couldn’t get the root canal until after all cleanings were complete. I explained that I was in a lot of pain and the dentist had said I could get the root canal after the cleaning of the side that needed the root canal was completed. She said, «Okay then» and then agreed to schedule the root canal an two additional weeks later. The day before the root canal was supposed to have been scheduled, I received a voicemail from Melissa confirming that I was scheduled for a cleaning the following day. She should really learn to listen to customers. I did not call her back to confirm it because the procedure was not what we had agreed upon.
Another issue I have with Melissa is that every time she would call my phone, she would not leave a message on the first try. She would call back twice and sometimes three times in a row and then finally would leave a voicemail. There is a reason people don’t answer during working hours and it is unprofessional and just plain harassment to call customers multiple times in a row in hopes they will pick up.
I received a random, out-​of-​the-​blue call yesterday from Melissa yesterday. She told me I had missed my appointment, which was weeks ago, and asked if I wanted to set up another one. I politely told her I wasn’t quite satisfied with the services thus far and was considering other dental offices. Then I paused in hopes of her making an attempt to save my business. Her response — «Oh, okay that’s fine then. Bye». Click.
I wonder if the dentists at Town Centre Dental are aware of her rude behavior. I wonder if they condone her letting a customer go without even asking why the customer feels unsatisfied. I wonder if they are okay saying sionara to my dental insurance plan and the money they were going to make from my treatments.
I still am dealing with crazy amounts of pain that not even a daily cocktail of Ibuprofen and Tramadol can handle and am looking around for a dental office that actually listens to and cares about their patients.

I’ve seen MANY Dentists in my 50 years living in Chula Vista, none of whom I would describe in glowing terms. That changed when I had the great good fortune to be treated by Town Centre’s Dr. Vi Lau over the past year or so. She is by far the best, most proficient, friendly, caring dentist I’ve ever known. All others pale in comparison, believe me. Her assistant, Sarah, the dental hygienists Margaret and Lorraine and the front office staff of Judy and Michelle are also absolute dreams, all cut from the same mold: friendly, helpful, caring, conscientious… I just can’t say enough about how much I look forward to my visits. When was the last time you felt good about walking into a Dentist’s office?

This will be my first review of a dentist. I guess most people would give 4 – 5 stars if they didn’t have a cavity or if they weren’t in too much pain during their visit.
So, since they didn’t use that terrible high pitch drill that gives me chills and causes me to cringe, I will give them 4 stars. The staff is friendly and the hygenists and dentists are very kind, even funny.