Toscana at Rancho Del Rey Apartment Homes

I live here for a yr now. I found the place quite and safe. close to everything. We like it here, but
my concern is the 2^nd floor hallway is so dirty. I never saw anybody to even checked and clean the place. Lot’s of cigarette buds all over the place. cluttered of small debris for replacing carpet across the other door. Stairs full of dust, trash, cigarette buds. For someone who is not smoking I found these so disgusting. I just wish people who smoke can be responsible on there cigarette buds.
And most important I’m very disappointment and upset with my thermostat for so called centralized heater and AC. I requested last yrs if they can changed it co’z it seem it’s not working properly. Maintenance came over and told me «you just don’t know how to use it».
Yesterday, with the hot, humid weather We turn on the AC full blast (45) with the help of my son, just in case I have no brain how to use it (per maintenance) but still not working properly. Ceiling fun are on as well at the same time still hot inside the unit. I’m afraid we can die on heat stroke if this can’t fix right away. I called the office, I got a voice mail. Plus, I don’t want to get my electric bill so high if the so called centralized AC not even working. This is sad. Hope the management can find these solution sooner.

Parking is horrible. It’s pretty ghetto. People come toss their sofa’s and mattress outside the trash area. It smells like marijuana always. To top if off they have residents with pets mixed with residents who don’t have pets. There is always dog s*** everywhere and pee. The landscaping is terrible nothing but dirt and old paint. I can’t wait for my lease to be over. This place is definitely not worth the price.

My little family has lived here for 8 months and we love it. The price fits right in our budget and we are glad the units offer central air conditioning and our own washer/​dryer. Although we did have a few maintenance issues as we would any other place, they were taken care of right away. With that being said, maintenance and staff in the leasing office are so kind and friendly. We have never had any issues here. It’s quiet and kid/​pet friendly. The only thing I would change about this place is maybe renovations or updating some appliances or cabinets as they are a little dated. Also, the curb appeal is nice in some areas but not in others. Overall, we got what we paid for and we are happy here.

After living at different places I can say this was one of the best complex/​customer service, only complaint was paper thin walls, but pools were great apartment was overall really good but the best of it was the staff.

We moved out of Toscana after living here for a year. In general, we had no issues with this place until November when we received a notice that our rent was going to be raised $ 210 for no reason (we’ve had no complaints, never been late with rent, have no pets or kids). When we inquired about the raise, they said there was nothing they could do and that «we got lucky» to get our apartment at the price that we did. Upon moving out, we noticed mold growing in our closet and were not sure how long that had been going on since it was blocked by empty shoe boxes. We asked to be there for the walk through when we moved out and were never notified when that was going to be. We asked if we could hand our keys in early since we would be moving out 1 – 2 weeks before our lease was terminated and were told that there was no point in doing that and then were charged $ 27 because we handed our keys in the day after our lease was up. We got a letter in the mail about ~4 weeks after we moved out with a check for $ 6 (the rest of our security deposit) with a bill attached with various charges that were not described. When I went to inquire about the charges, I was told that «we should be lucky because we were not charged a cleaning fee.» Excuse me? We left that apartment cleaner than we found it, with exception to the mold that was discovered. The customer service in the office is terrible. When we first moved in, Taylor and Vanessa were amazing and handled all of our concerns. I’m not sure what happened to them but Toscana needs to bring them back in to train the current staff. Save your money and go someplace else.
We did give a 30 day notice.

So I am usually not one to write reviews but after seeing the recent reviews of Toscana I decided to write one. We have been living here at Toscana for a little over a year now. We moved from Texas away from family which was really hard. We chose Toscana because from the moment we walked into their office they made us feel welcome. They have the most nicest staff in there. I go in there almost daily for coffee and I have not once had a bad experience. I am disgusted at the last review from my fellow neighbor. First of all if I were to go to the office and see a will be back in 20 minutes sign I would come back in 20 minutes. I would not wait there. Um hello. the office is closed. Also the words he used to describe the staff is the main reason I am writing this. Fellow neighbor who wrote the last couple of reviews. You are not funny and I feel sorry for you. On to the apartments. We have a 3 bedroom on the first floor (with 2 little ones I wanted 1^st floor) and we love it. We can sometimes hear noise from up above but that is ok (hello we are in an apartment). They have 3 playgrounds which I really love especially when my kids need to run around. The maintenance staff is also great and really friendly. I guess the point I am trying to say is that in my opinion and my husbands opinion Toscana is great. The office staff is great, the maintenance staff is great. They truly made our transition from Texas a lot easier and we thank them. Keep up the great work Toscana and keep those cookies baking (my son cant get enough of them)

So after going to pick up a package that I, ironically, received a call about from the front office… I was confronted by the office manager who wanted to know more about my issues, after reading the first review. All that she served for lunch were excuses. She spoke more than she listened. I stated facts that all had a retort from her. I get better customer service from a street walker.

This apartment complex is visually attractive and has a decent amount of space. I have to say, though, the quality of this place didn’t meet our expectations. I can hear my upstairs neighbors snoring, sneezing, breathing (I’m not kidding), and even baby making. The parking lot is filled with PRESCHOOLERS running around without adult supervision. I’ve almost run over a child more times than I can count on both hands because they jump out in front of my car. The parking is great I almost always have the same spot every day. The pools and hot tub are great and always clean. I did walk in to a reserved cabana to find two teenagers doing things that shouldn’t be done in public, but that isn’t the employees fault. There’s car alarms that go off daily at the same time and theres a huge white van that is never parked correctly so people cant get into their cars because he parks in their spot as close to them as possible. Over all I probably wouldn’t choose to go back to this complex but it wasn’t the worst.

Me and my husband just moved here from Chicago in November. I’ve been here for about a month. I hear a lot of people complain about the cleaning fee for moving out. I don’t understand why because when you sign your lease they do tell you that even if the apartment is completely clean, you still have to pay the cleaning fee for the company to clean it up to their standards. So when you signed the lease you agreed to that. I have to second the paper thin walls though but honestly that’s what happens when you live in an apartment complex so it’s not that serious. They give you two parking stickers and a guest pass. Where I live, there is always a parking spot no matter what time. But I know in other parts of the complex it’s more crowded but I can’t complain. Staff is super friendly. I really like the area. I really don’t see what’s so horrible about this place. Me and my husband enjoy it.

If your going to leave a review for this apartment complex expect to receive a call from them. My fiancé left a review and my number was called because It’s my Unilocal.Not sure how they got MY number or how they linked the account to me but my fiancé felt like they were put on the spot. I think they should leave the reviewers alone because there is absolutely nothing that they can do to make the experience better. They aren’t going to change the parking policy, pet policy or not raise your rent, or stop placing notices through your door, so don’t bother calling the tenants that don’t like it here. Once someone dislikes a place its hard to get them back.

I just moved into these apartments and I told the people in the office I would write a review and was pretty shocked to not see a lot of great reviews! I’m so happy with the management here, they work so hard to keep things running smoothly and the grounds and facilities looking beautiful. They may not be the cheapest apartments but I think you get what you pay for. I like that they have great communication by always leaving «love notes» on my door about any changes or work that will be done on the grounds etc. It makes me feel like they are working hard to develop a sense of community here. Everyone in the office is so sweet and so helpful and my apartment is clean and beautiful. I had a very long drive from Florida to California and these people were my first point of contact here and have done so much to make me feel at home. My husband lived here before deploying and moved out when he left the states, and we are happy to call Toscana our home again now that I’ve joined him here too!

The units are okay. I wish the maintenance people spoke better english but they’re friendly and do a great job. However, I HATE the fact that they use leaf blowers to blow the dust off the parking lot and on to my car. I get my car cleaned and its ruined by the end of the week. WTF! Definitely spring for a covered parking spot. Parking can be scarce at night. The gym is… okay. Biggest complaint about the gym is that they dont keep wipes stocked up all the time. Communication from management needs serious work.

I have lived here for almost ten years and I am just fed up with this place. The only things good about this place is the location.
And the bad things are:
1. If you want roof over your car, you have to pay for that spot. It used to be free but i am not sure the owner has changed or not but now we have to pay for the spot. Not many people including myself want to pay for the parking space where you live. So that causes a war if you come home late at night and park because all the non-​roof spaces are occupied. One day i had to street park, and walked alllll the way to my sweet little home.
2. The office absolutely does not care how you are. My neighbors’ dog was barking literally hours and hours no matter what time it was, 12−2am or from 5am to whenever it wants to stop barking. I called the office when the dog was barking and the answer I got was «are you sure there are people in there?»
So does that mean if there are no people in the house, its okay for me to suffer?
And the dog was barking for more than an hour at 1am, and i had to call night security. And guess what, nothing happened and the dog stopped barking at 2:30.
3. If you are sensitive to noise, this is absolutely not the place for you. Would you believe that I can hear my neighbor’s snoring from my place? You can hear every footsteps they make, laugh, when they take a shower and humming, etc.
4. They are out to get your money. My friend was moving out and her place was perfectly clean. They made her pay around $ 100 because of little damage that was not noticeable.
And the kitchen counter is made out of crappy cardboard. Of course there would be water around your sink and that caused that wood counter wet and uneven. Now they are asking me to pay $ 160 to fix that. And with that money, they are going to buy that cheap cardboard and that would be damaged again.
5. The rent keeps raising for nothing. They collect more money from people to make the presentation nicer when the inside is totally crappy. What is the point of repainting the walls, getting new carpet and putting new brick on the parking lot when the kitchen counter is easily damaged with water?
6. No benefits at all for the residents that have been loyal. Like I said, i have lived here for almost 10 years and when I signed to lease another year, all I got was muffin tray with raised rent.
7. No limitation on smoking. So if you hate the smell of smoking and you have smoker in you neighbor, too bad. I had to constantly close the window when i was enjoying nice breeze in my bed.
8. I was about to head out and the kid was running right at my car with her bike. I almost had a heart attack. There used to be a sign saying no skateboard on the parking lot, but I don’t see it anymore.
I am so fed up with this place and people from the office. I want old toscana (aka marbrisas) back.
Well, i do not think that is happening. So if you are thinking to move in here, do not look back and find somewhere else.

warning! The 5 star reviews on here are bs 2 out of 3 are Probably staff trying to make up the for the rest of the accurate 1 star reviews. I have read them all and they are extremely accurate. Lest me
List everything bad.
1. Kids everywhere in the parking lot to wreck your car with balls sticks bikes and whatever else the can find. That is if you can manage to finds parking if your not paying 25 $ for a covered spot. Which are never full.
2. Tenants throwing garbage from the roof
3. Piss and crap in the halls ways people letting there dogs out the door off their leash
Heavy traffic probably drug dealers constantly in and out of the apartment next to us.
4. Raising rent 135 $ a month! After one year. What’s some bs. I don’t care if there calculations from other places in the area are the same. That’s an excuse to get more money
5. Ac only works in the bed room. Super cold in there hot in the rest of the house electricy Bill through the roof. And we have a new filter.
6. Pool renovations took months and it looks the same. Now the street is being torn up you can’t even walk out of the complex safe to get the mail. Much less drive and park somewhere.
7. Car alarms are insane going off all hours of the night like we’re in some big city.
8. Stolen stuff off the porches multiple times don’t keep anything out there.
9. Barking dogs everywhere.
Don’t let the looks fool you this place looks nice for a visit but when you live here it’s a whole other story. Spend your money else where. I’m sure the employee that reads this and replies is gonna make up
A bunch of excuses of why all this is ok and they don’t do anything about it or send people silly letters

Just do yourself a favor and look elsewhere. So I have lived here for about a year now about a few weeks ago I had a notice left at my door that to renew my lease the rent would go up 200.00 a month– I am a new mom and have been off work for maternity leave so I was worried financially that I cannot afford to move or afford to pay this rent increase, even though I could think of a million other places that would probably be better to live– I decided to try to save myself the nightmare of moving and contacted the management to plead with them to consider not hiking up the rent so much as we really don’t want to move at this time and explained my situation– they were kind of rude and said they didn’t have control over that– so I contacted the company that manages Toscana– and they said that the market goes up so they have to charge more and that was it. Not impressed.
So now let me get into the review of this place in regards to the property and actually living here. 1-​parking is a nightmare– if you don’t pay for a spot then good luck getting a spot after noon.
2– unruly kids everywhere– throwing things in the parking lot– off the balconies– fighting-​drug dealing in the parking lot-​police always here– found dents and dings in my car– kids climbing on parking structure.
3– its dirty and unkept– theres always garbage laying around and always tons of garbage spilt out around the dumpsters
4-​when we first moved in we weren’t even here 2 minutes we used the bathroom and the toilet overflowed into our bedroom and closet– there is no on call mait number so we just had to figure it out on our own– it happened again that following day they came and cleaned it up but didnt fix the problem — a few days later i noticed mold and mushrooms growing out the molding by the toilet YUCK! and the flooring was ruined from obvious repeated water damage from prior tenant– i had to call at least ten times to get this fixed– only to finally have them tell me there is a mold problem from another tenants leak so they had to rip my whole bathroom wall out and fix it– what a nightmare.
5– I’ve lived in numerous apartments throughout my adult life and this is by far the most disgusting– peoples dogs urinate and dedicate right in the apartment hallways by residents front doors– and recently we ended up getting cockroaches– i have never even seen a cockroach until i lived here– we had pest control come and we are very clean so we were informed its coming from another unit GROSS and terrifying.
6– The pool that we pay for as residents here has been shut down almost the entire time we have lived here after being told over and over its almost done — my family flew out when the pool was supposedly was going to be done and stayed with me instead of a hotel because of the pool and no surprise it wasn’t finished as promised.
And to put the icing on all that– the apartments look ok at first glance but after a few weeks you will notice crappy bathroom fixtures that clog and have pressure issues– you can hear every single thing that goes on in every other apartment– and don’t get your hopes up on management giving you any sort of good assistance when you need it. This place is overpriced — I’ve lived way nicer places for less money with management that actually gives a cares about their tenants.

I’ve lived at Toscana for over a year now and will be moving out in a few months. I’ve had a wonderful experience here. I think the layouts are great, people in the office were always nice, and this was a great community for our family. Manager Melissa was always really helpful. We had a few maintenance issues, but they were taken care of quickly. I love the location — close to the freeway and lots of stores/​restaurants. Parking was flexible too, which was nice. If there’s not enough open/​free parking near you, you can rent a numbered space (we rent one space, use the free parking for the rest). And OMG it was so great to have private washer/​dryer! It’s on the patio, so you have that entire laundry space, and it was so convenient.
When I logged in to post the review, I was surprised to see the negative comments. Reading through the reviews posted, I’m seeing people talk about things I never experienced, but I guess that can happen anywhere. Yeah, there’s noise sometimes, but I expected that because it’s an apartment complex not a house. And when there are this many apartments, sure there are going to be groups of kids running around sometimes. I’ve always felt safe here, never had a problem.
I’d recommend living here!

Communication. Communication. Communication.
The notice of mail stoppage needed to be done in advance not after it was actually stopped to allow residents an opportunity to make alternate arrangements to get important items. Food does not impress me. Communication is what was required here. Same thing for changing traffic patterns. Advanced, planned communication is needed. Also, posting signs with masking tape outside of each building is trashy. Clean it up.

I feel like I was ripped off for 10 months. Here are some of the reasons why:
1.I was paying 1650 a month to live in an over priced card board box. The walls in these apartments are super thin.
2.The parking rules aren’t enforced.
3.The majority of the neighbors don’t have consideration for upstairs or down stairs neighbors by; letting their kids play in the halls, playing music/​TV way too loud, partying and carrying on at 2 and 3 in the morning.
4.when you decide to complain the management never follows up or gives you the slightest reaction that they care.
5. One of our bathrooms had a mold problem.
6.We were charged $ 200 «cleaning» fee even though we cleaned for hours and left the apartment spotless.
7.The rooms all have cable access but you all have to use the main living room port to get a feed.
These apartments are not worth the price, besides the location these places are like a high end version of the projects.
THE PROJECTS OF EAST LAKE.

The apartments are very nice but the staff is horrible. We moved out just to get away from them. If you move here make sure your packages are left at your door and not sent to the office. We had two packages of vital importance stolen from us there. They also lost our rental agreement and our important documents we had intrusted to them. Its just not worth it.

I lived here for three years before our family pcs’d out of San Diego… Most of the office staff was great, maintenance was always done quickly and professionally. When we moved in back in 2010, let the staff know that my wife and daughter both had allergies and the staff had brand new carpeting place in the home, talk about service. We moved out on 2013, and now it looks like we may be moving back to San Diego in Summer 2015, our first choice will be Toscana…