The Home Depot

The Home Depot in Eastlake is pretty cool. There’s plenty of parking, and the store is big. They sell a variety of things including appliances, tools, construction materials, cleaning supplies, etc. They have a nice garden section too. The store is well lit and clean.
It’s almost December, and the holidays are right around the corner. They have quite a few Christmas decorations, including those big inflatable ones for outdoors, most of which are on display. I noticed they’ve allocated a spot in the parking lot for selling real Christmas trees!
I’ve been to this location several times, and I’ve never received bad service. When I had questions about where to find a specific tool I was searching for, a friendly associate walked with me and showed me exactly where I could find it. I like when they do that, and don’t make you feel like you’re bothering them. Another time, I had to return an item that we didn’t need after all, and customer service helped me get a refund without any hassle.
Another thing that I like about Home Depot is that they give Military discount. Just show them your identification active duty or dependent card for a 10% savings off your total purchase. Nice!

Stop allowing the vendors to bother me while I am shopping. I am tired of hearing about solar every time I go to Home Depot. I am there for a reason. I have an objective to attend to and you are throwing me off my A-​Game.
Other than that, the service is great and I always get help for the things that I can’t find.
But-​the vendors need to go. They have home shows, state fairs, vending events, etc. where they can be of better use.

Huge fan of Sergio, in the tools department! He did amazing work for me, was super helpful and prompt and communicative. I thought he was going to be grumpy at first, but he ended up being the sweetest thing ever, and his work was extremely high-​quality. Sergio is just the best!!!

Problem was fixed

Went to this store August 2, 2015 to buy a portable AC. I was by myself. Didn’t realize that the AC is bulky and heavy. I requested a staff member if she can get me some help to load the box in the cart and help me load it in the car. Waited 10 minutes, no one came. I went to the Customer Service and made another request with Barbara who was manning the desk. So I went back to where my cart is… waited another 10 minutes… no one came… Waited and waited no one came. In desperation I left the store! How can Home Depot hire people who doesn’t want to help their customer carry just a portable AC!!! It was on a Sunday… And I feel that there are no sales people around who are approachable and willing to help. And there are few that simply ignores you! I’m not going back to this branch. Poor customer service.

They have an excellent variety of plants, including vegetables and herbs in addition to the usual array of flowers and decorative plants. However the staff at the gardening center is a bit out of touch with the products they carry and their pricing.

If I need hardware, I always go to Home Depot in Eastlake. Yesterday I was looking for plumbing item and I know it could really be time consuming. Luckily, the staff here are very helpfull and, I must admit they do know their stuff. And will lead you to the aisle where your part is at. They will also advice you which part you really need to buy once you explain to them what you are repairing.
And this morning, I needed something for my backyard. Giovanni was very helpful. This place is awesome. Parking here is no problem at all.

Terrible customer service as usual. Hey Home Depot workers, I understand you are underpaid and you take no pride in your job… but please don’t take it out on paying customers.

Customer Appreciation Day, today July 4^th 2015! Free hotdogs bag of chips and ice cold water bottles!! My Kids built. Despicable Me (Minion Scooters).they loved it! & the employees here, were GREAT too!

On Wednesday April 1^st went to store # 1030 to make a few simple purchases. After looking for help, no one around, went to the front where they called plumbing to isle 8. Waited 15 minutes, no one comes to help. After we made our purchase, we decided to return a item as it was not the one we wanted. After the returns clerk refused to return the item I spoke to Danny who posed as the store manager when truly was the assistant. Danny Ames the assistant manager was rude, slow to respond and arrogant. All characteristics of a bad manager. Manager is supposedly out of town and won’t be back till next week. Refused to return brand new item we purchased. Item was new, never opened, with receipt. Mabager (Danny) refused to return item from customer. We will discontinue buying from this store and switch the lowes on the future. Was told to come back in 5 days to return.
I would suggest that no one shop at a store with such awful customer service and customer relations. I will be following up with a BBB complaint and a corporate complaint as well.

Leny the manager was SO nice! I am 8 months pregnant and was sent to Home Depot mid fence project by my husband for more supplies. I asked the first person I saw for help, Leny went way above and beyond, going through 30 10ft 2X4s to make sure we got the best ones not bent at all. Loaded them all up for me and super friendly. This will be our go to Home Depot now!

I like coming here over the smaller true value places or a lumber yard because I can always find what I’m looking for.
Not as organized as Lowes but better prices.

Did you know that there was a Tool Rental @ the Home Depot in Eastlake? Well, there is and they have a bunch of rentable tools and associates who can help you with what you need. I needed to clear a drain in the house and Sergio was a a great help with showing how to use the tool myself. It saved me a ton of money and was very useful. If you need to rent anything, go out and see Carlitos and Sergio at the Home Depot tool rental and they will take care of you.

Ordered a washer and dryer here in the store and scheduled the delivery for the 17^th (a week out). On the 16^th they contacted me to let me know they didn’t have it in stalk and couldn’t deliver the washer and dryer until a week later. Really frustrating. Why would they let you purchase and schedule that delivery if they weren’t going to deliver. No thanks.

I want to like this location, I do, but I can’t. It’s closer to our house than Lowes, but they’ve officially lost our business. We went to purchase flooring from them, and did so but took over an hour to receive any help. We ended up canceling a $ 3k order when we went back to change the brand and couldn’t get help. We went back to get a Christmas tree and asked for an associate to grab a tree for us. After thirty minutes he came back to say he didn’t think they had it but would look again. He walked away and didn’t come back for fifteen minutes before reporting he still didn’t think they had it but would look at another store. I gave up and went to the car and another associate found my husband and said «oh you want that tree? I just saw it in the back I’ll grab it» and got it in less than five minutes — leading us to believe the other guy never looked. We went back last night and decided never to return. We went to get a deep freezer after having been to lowes but wanted to check Home Depot before making a decision. Home Depot had a great deal on a deep freezer and we asked an associate to get the freezer off the second shelf. He looked around for thirty minutes (returning every ten minutes to say he was still looking for someone) before saying «sorry we don’t have anyone on the schedule that can operate a forklift to get it down. Can you come back tomorrow?» We couldn’t because we were both out of the area. He still had no one on schedule that could operate a forklift. So we went to lowes and made our purchase. I’m just confused how a place that sells larger items can get away with no one «supposedly» on the schedule to operate a forklift. Appears to be poor planning on their part. Probably wouldn’t be so bad if their employees had better attitudes and didn’t spend their time joking and laughing when they’re supposed to be «locating» someone. We won’t be using them in the future. They’ve lost our business.

This is a general review on Home depot itself (not the store).
1 star given for the fact that they are quite sneaky when it comes to return policies on «special order» appliances (these include fridges, washers/​dryers, etc). They will NOT return defective items if it goes beyond 48 hours. Be aware of this. I have bought these major appliances from best buy, Sears, and Lowes with much better return policies in place. No one ever expects to receive a dysfunctional unit, but it happens, better make sure you buy from a place that will take it back with a better return policy than 48 hours. ASK THE RETURN POLICY IF THE UNIT IS DEFECTIVE BEFORE YOU BUY. You will find that out of all the big box stores Home depot has the most ridiculous policy (48 hours). No more shopping at this store

Prices are high, especially at the paint dEpartment. Cashiers are never there and you have to use the self checkout which is governed by a very useless attendant… first I thought she’s a fresh hire but she looks more of an don’t care person

It’s a Home Depot. Typical layout, merchandise, prices, etc…
Not a favorite of mine.
I am more of a Lowe’s shopper as I find Home Depot dirtier and the customer service not as good. Most times I am in this store, the employees pull the disappearing act once you start down an aisle… they quickly dart around the corner… don’t like that. Also, had a bad experience where someone said they were going to get someone to help me, then no one ever showed up.

In early January 2014, I was accompanying a friend and we were at the grill aisle. I saw one of the employees at the exotic plant section, but he was stocking items and seemed busy; he didn’t ask us if we needed help nonetheless. I was checking out some exotic plant selections (cheaper than at Lowe’s). I lost track of what my friend was doing, and by the time we needed help, no sales associates were available. I understand it was about 1 – 2 hour near closing, but I was quite surprised to be unable to find any assistance in the barbeque section. I walked around the store for about 15 minutes and still no sales associates were available for assistance. With our frustrations, we only bought two items: some lime remover and LED light bulbs (your store has a very small variety of LED night lights, by the way).
I think the positive outcome of our visit was the self-​check outs. They seem to be very good than the ones at Walmart, Fresh & Easy, and Lowe’s. There was a lady in the self check-​out area, but she didn’t even bother to come and ask if we needed help. We encountered an issue, but we figured out on our own.
Instead, we then went to Lowe’s and ended up purchasing over $ 600 of items excluding taxes. We got the help we needed, great advice, and they carried more LED light bulbs and barbeque grill selections.
I tried to contacting the store assistant within a week of the incident, but unfortunately I caught with inconvenience calls: first call– I was told he had the day off, second call– they told me he was off his shift and the third call– I was told he was on break and perhaps I should email him.
He never emailed me back. I email corporate today, and I realized he transferred stores 2 months ago. I wish someone told me that instead of waiting. For these reasons, I have gone to Lowe’s and given this place 1 star.

Home Depot offers an online inventory of what’s in stock for a particular item. So I head over to get one. Hey there is 5 in stock. Once there I found 2 open and missing parts. I asked for help and just like last week. They don’t know where the missing inventory is. They look up in the rafters and say they don’t know.
This has happen several times very recently. Last week l looked for red guard sealer. It was out 2 weeks ago. I had to go to h street and get it. 1 week later I needed 1 more can and still none there at eastlake store.
While there I suggested I take the tile cutter floor model. However we needed someone to pull the display down.
Another associate stopped by to help. He said he could not get it down as he had to get back to unloading the carts.
The carts with new inventory. !! Forget about the customers. I though he was leaving to help another customer. No he had stock to put away. My original store associate could not walk up the ladder. He just had knee surgery.
I now put these home depo workers even with Walmart employees. — useless.
Eastlake needs to get their act together. I only go here as I live across the street.