Sleep Train Mattress Centers

Polite and knowledgeable staff, quick and efficient. Even when they delivered my bed, the movers were nice and polite, and put the mattress exactly where we wanted it

Purchased a new bed today at Sleep Train at Terra Nova plaza. He (Shawn the manger) was really friendly and professional. He made it fast and easy to chose. Definitely happy with the choice and customer service.

Great sales experience, but horrible delivery service. Was promised that old bed would be taken away. Delivery person, Alex, refused, and simply drove away. As I had already drained mattress of old water bed, had no bed to sleep on. To Sleep Train’s credit, customer service reacted swiftly, applied credit, arranged for outside company to pick up old bed, and redelivered new bed (which is very nice) next day.

Had the BEST experience! No up selling-​they just let you look and let you decide and free delivery. I would go back again!

Hope you never have a warranty issue with Mattress discounters or Sleep Train as they are called now …
Purchased a Serta Posterpedic Cal King in 2013. In the middle of 2014 it developed a large dip on my husband’s side of the bed.
I called customer service and received the run around about the situation. I was told the dip had to be at least 1 ½ inches and that the mattress had to be clean, etc. I even had to send pictures to them showing the defect. Then, they required a special tech to come to my home to measure it, etc. I had to pay $ 50.00 upfront for the tech. I was told that if it was truly a defect that I would receive that money back. (still waiting for that too) …
Long story short: The tech came & took pictures & said it was definitely defective and that he would let Mattress discounter know asap.
I waited 10 days with no call back, so I called & spoke to someone who said they would have someone in charge call back. I did receive a call from Andres who said I would have a $ 937 credit towards a new mattress with NO expiration date on the credit. I asked about the $ 50.00 for the tech, and he said I would receive a credit on my credit card for that. No other instructions were given to me. My husband and I decided to buy a new bed somewhere else since we didn’t want to deal with this company. (bought a nice dual adjustable cal king)
Forward to Oct 2015: Now I needed a bed for my granddaughter, so I went with her to try out several beds. She settled on a Queen bed that sells for $ 1499 but the salesman could not find my credit from the previous year. He said he would call me back the following day .
Bottom line: According to Rudy in customer service: I only had 30 days to replace the defective mattress with a new one from the same store. And I was supposed to return the defective mattress for the credit. — No one told me this at the time it was happening! And he doesn’t anyone that works there named Andres.
They never called, wrote, or emailed me with more information. The defective bed was trashed a few months after I purchased the adjustable bed.
Needless to say, my next step in to file a complaint with BBB.

I walked in, tried a few beds and then came the credit check. I was approved! Pamela, the sales woman was very friendly and she got us in and out in 30 minutes. Our bed arrived at our apartment about 2 hours later. I can’t believe I got a great bed, box spring, 2 pillows and a sheet set for no interest for 2 years. Talk about a great deal and such a relief for my wife and I who desperately needed a better bed. If your credit is poor like me, don’t be discouraged from checking this place out. And hopefully your sales person is Pamela, because she was awesome.

Go in. Talk to Frank. You will NOT be disappointed.
Frank is a great salesperson who is knowledgeable and professional. I wouldn’t hesitate to send someone like my grandmother to him because he knows what he’s talking about and is passionate about it. It’s almost as if he could pinpoint exactly what I wanted by a series of simple questions that pertain to sleep. Fantastic experience.

Thanks Frank for the great deal and wonderful bed! My husband and i are sleeping well thanks to your wonderful customer service! When we got to the store we were pretty clueless and chose a bed. Great price, free delivery=AWESOME! 2 weeks sleeping and i discover that i have chosen the wrong bed for me. I phoned Frank and he said he could help me out… No worries! We go back to the store, Frank shows us a few beds that should fit our needs. I laid on the Sealy Posturepedic Camerino Euro Plush bed and instant comfort! SOLD! We only had to come up with a little extra for the exchange and free delivery once again! Oh and don’t forget to get the mattress cover for spills or accidents. It is well worth the money! (first time i hear of such a thing lol)

Excellent customer service! Best prices and individual attention to what we needed! This was the only place we looked at and they did everything to accommodate our needs… Angie was so awesome!

This was the only place we looked at mattresses and I’m so glad we didn’t go anywhere else. Frank and Marvin provided excellent customer service. They were knowledgeable without being pushy. I recommend checking out this store first before going anywhere else.

This was the 1^st and last place we looked. We were only going in to try out the beds and pick one out to later purchase online since we could get a discount for being union members. We ended up picking a Tempurpedic Supreme Cloud mattress and the salesman, Marvin, allowed us the time to research the discounts online. He offered a better deal with free delivery and free removal of our old mattress. We also got a great deal on Tempurpedic pillows! We had already prepared ourselves for a long day of telling salesmen to back off while we try the beds. After that we did not know what to do with ourselves since we were done in less than an hour!
Thank you for the great services!

Marvin was great with all our questions! Was really helpful with what we really wanted and gave his best opinion on everything! Bought two mattresses and was able to use the check in offer! Great deals all around and my mom is planning to come back and even get a mattress for herself! Plenty of great options and just great customer service! Looking for a great bed I recommend any one to come here! :)

Had the pleasure of dealing with Melvin. He happily matched Costco pricing plus took another 5%. Already consummated deal when we found a higher priced bed she liked more. I asked Melvin what he can do for me on the price and he discounted that mattress the same amount as the first one. If you are looking for a mattress ask for Melvin. No hustle, didn’t try to upsell. Overall A+ buying experience. Highly recommend! !!!

Started and ended our mattress shopping in one trip to MD. The staff was great and very knowledgeable about all the products making sure we got the right mattress and pillows for a good night’s rest. I can’t believe i was considering Costco for this purchase. Its hard to test a bed when it’s in a plastic bag and it’s sitting horizontally in a warehouse rack.
Whether you buy from here or not, they should be your first stop.

Yesterday, my wife wanted new bed sheets. So, we left for the store and came home with a new bed. Let me explain.
Sheets would’ve been a lot less expensive but they also tend to be a lot less comfortable to sleep on. Point is, we needed a new bed and I never really thought about it until I woke up feeling like I just got trampled over by an epileptic mule. I never considered shopping for a new bed because I used to think that it would be similar to shopping for a toilet: You walk in large room full of porcelain sculptures where a man in slacks will constantly bother you about the different features of the various selection of commodes. The only thing I would consider is which one works while I sit there and play with my mobile device. Same goes for beds: All I want is for it to be solid enough that I don’t go through it. Why do I have to pick and choose a bed that only my backside and wife’s drooling, unconsious face will see? Nevertheless, my wife and I set out tot look for a «bed store».
Mattress Discounters was nearby so we decided to check it out and a nice lady named Michelle happily assisted us. I asked which bed would allow me to sleep without it trying to kill me. She politely asked me to give the beds a try and see which one I liked. I said to myself, this is absurd! It’s like asking me which tree outside pumps out more oxygen. Beds are beds are they not? They’re all the same. Anyway, I tried the two beds closest to us. They seemed comfy. Then I laid on the 3^rd one and almost instantly went into a coma. It was very comfortable. My wife liked it too. Very much so that she wanted to throw all her money at Michelle, including her coin purse. We got up and tried the other beds. Nope. We found «The One». Michelle then explained to us the different kinds and how people have different preferences in firmness hence, the numerous variations. Some are adjustable, others are electronic and some are even for «hot sleepers». I can only assume they were not talking about a person’s attractiveness. They are all worth a lot of money but they will also last for 10 years or more. So, in essence, by buying a bed you are effectively choosing not to get trampled on every night for the next decade. Sounds like a good plan. And because we qualified for the 2 years no interest financing, it was also affordable. Delivery and installment is free too. The last time i got this excited over a piece of furniture was when I saw a pole in the middle of a dimly lit room with a very fit woman spinning around it. I gave my information, prevented my wife from throwing money at Michelle, and signed the paperworks. Painless.
A few things worth mentioning I think… Although the place is clean, some of the beds are not. And rightly so because this is a «discount» place. The beds on the showroom floor can be dusty. Maybe this is the case for all bed stores but I just wanted to point that out. This did not ruin the bed buying experience in anyway however. The service was more than satisfactory. Quite informative as well. And they do have brand new, non-​showroom-​floor-​beds in stock.
So yea, we have a new bed. Well, technically we don’t have it yet because the delivery people will come in tomorrow to install it. But thanks to Michelle over at Mattress Discounters, I will be able to sleep soundly knowing that the next 10 years will be like sleeping on a cloud.

Last stop on this mattress shopping journey, in which we were going to purchase from the competitors. Luckily, we went in there on a whim, were approached by Michelle, and she was friendly, knowledgeable, no pressure and had great information. We were so pleasantly surprised, we bought a great mattress and look forward to many restful nights of slumber! Thanks Mattress Discounters!

Half asleep, back hurting, hair was a mess and just left another bed place with highly motivated (annoying) salespeople I decided to stroll in here. When the salespeople looked up they may have thought I was homeless I won’t lie. Still in running gear, I was quite atrocious.
Ivanna walked up with her winning smile and helpful attitude. Honestly I was surprised she didn’t try to shoo me away. Instead she helped me find the perfect bed for me. Working with my budget as well as what I liked we found the perfect momma bear bed! It was on clearance too! Don’t forget to check in while you’re there you get discount on accessories.
I was in and out after my purchase within 30 minutes! You couldn’t have made me happier! Delivery was set for the next day. The automated system calls you the day before with a time.
Mattress discounters has quality employees from their salesperson Ivanna to the two gentlemen who delivered the bed. Their names escape me at the moment but their professionalism and quick set up made a great impression! Thank you so much for making my sleep life wonderful! Everyone in my life thanks you dearly ;-)
I will definitely recommend you guys to friends and loved ones! Good night time for momma bear to get some sleep!

Oscar was such a pleasure. We went in looking for a twin mattress for my daughter, and ended up leaving with EVERYTHING we need. (2 complete bed sets-​1 twin and 1 queen) We had been putting this off for a while because we didn’t want to be pressured to buy. This was a complete one stop shop and I am very pleased with the way Oscar showed us all of our options. THANK YOU, and a very special thank you for saving us $$$ and time!

Grant Vellucci was very knowledgable wasn’t pushy at all to make the sale, he showed us all options and listened to what we were looking for and found the right bed for us. thank you for all the help
I would recommend this mattress discounters to others

Mattress Discounters has a great employee here named Jerry Rudolph. He greeted us IMMEDIATELY extending his hand and introducing himself. I have recently had surgery so I am walking around with a wonderful neck ornament. He was very concerned that I was not only comfortable but gave me additional information about their mattresses and how it would affect me and laying down. I ultimately fell in love with the Tempur-​Cloud Deluxe. But because of their pricing I did feel like if I had to go and shop around. Jerry is an awesome sales person.