Sears Roebuck

This review is based solely on an experience down in the appliance department. My oven took a shit and I was in a bind. Neither Home Depot nor Lowe’s would be able to guarantee delivery within weeks, let alone days. So we stopped by Sears to see what our options were. Not only was I going to get free next-​day delivery, but Will was such a wonderful help he actually ended up finding me a better model (at a better price!). He also had such a great deal on a dishwasher I finally got some really nice appliances and I had a pleasant experience. Will was knowledgeable about EVERYTHING we asked and more. I’ll be back to him when the fridge finally takes a dump!

Sears. That company has had its ups and downs. Not sure which cycle it is in lately.
My wife and I dropped by the Broadway Shopping Center Sears this afternoon. She was returning some pants that fell apart during their first washing. Believe it or not, with last week’s receipt in hand, product ticket as well, the staff gave her a hard time about this return. Apparently, according to the staff members, if clothing falls apart while being washed, you can’t return it.
That is patently ludicrous. Would they rather handle unwashed clothing? Anyway, she was persistent, and was eventually given a full refund, but only after management intervened.
As we left the store, I looked around and asked her, «What’s wrong with this picture?». She correctly noted that the parking lot is almost completely empty. Customers are staying away, by the thousands. It didn’t used to be that way.
And yet. .. Last year, I bought a nice stainless steel refrigerator from this store, and no problems with the appliance so far, or the delivery process, which was flawless. I can get a replacement chain for my chain saw, and Sears power and manual tools are excellent. They axed the paint department at this store, understandable, I guess.
So. .. it’s A-​OK, despite the occasionally grumpy employees at the registers.

My parents refrigerator is hardly working and so I went in there to look around and I was ready to buy, cash in hand. I saw a salesguy helping a lady and her son and I saw two other sales guys standing there, joking around and playing with their cell phones. I decided that I was going to walk around and maybe one of them would help me. I was opening refrigerator doors, looking at specs, I knew exactly what I wanted… and no one helped me. Another man came in and immediately one of the ones that was being lazy jumped to help him and no one even said hello to me or acknowledged my existence…
Needless to say, I got upset and left. This is the worst customer service I have ever encountered. I feel that I was discriminated because I was a woman, shopping alone in an appliance department. I give them no stars, but I have to give them one to post this. Don’t shop there.

While I haven’t been a huge fan of this Chula Vista center location in the past, I have to say that some pretty good things are happening here now. For one, a lot of work has gone into the stores organization and appearance– It literally looks better than the ghetto Macy’s at Plaza Bonita. Selection… Welllllll, it’s still Sears, lol. Not sure that I’d buy my suits here, but the electronics, tools and home wares are excellent, and really nicely priced. What gets this location into the «recommended» category is the FANTASTIC job that all the guys do at the internet order and store/​vehicle pickup back door. I have literally ordered a watch as a gift and shown up 10 minutes later and had them hand it to me in my vehicle. Just tell ‘em what you’re driving, pay online through their cool smartphone app, and they’ll meet you in the special parking spots. Awesome, especially if you’re into shopping in your PJs or just don’t want to get out of the opulence of your ’77 Pinto. Sweet. Recommended.

good customer service
I am an online shopper and came in to pick up an order and was having problems but the gentleman helped me out and I didn’t even wait 5 min. awesome service

We purchased a shredder chipper online and they told us they had one for pick-​up in Chula Vista. We live in Alpine, so would have rather gone to El Cajon, but they only had a floor model, and they told us they didn’t sell floor models.
My husband picked up the shredder chipper and brought it home. When he unloaded it, he realized major pieces were missing… including the manuals and bolts, etc.
When we called the next day, they told him it was a floor model. When we asked if they had the missing pieces, some woman told him they threw them out.
Their resolution is bring it back for a refund.
Round trip to Chula Vista from Alpine… and then dropping it back off is less than convenient. They didn’t seem to care.
We brought it back to the El Cajon store instead, and my husband said the manager there seemed to feel bad for us, and said he would give us an extra 10% off and call us when the same machine came into his store.
We will NEVER go to the Chula Vista store again.

I hate going to sears. The only reason why I come here is to make my discover payment. People here complain when an item is $ 1 more than expected. Sears has definitely gone downhill lately and the people that shop here are the worst! There was one person in front of me and I had time to write this review.

Love the specials here. There cs is questionable. Saved $ 200.00 today.

Went to Sears in Chula Vista to help my mom look for shoes and curtains. We compared prices for curtains at Anna’s Linens and the ones at Sears were of better quality and cheaper with their half price sale. The store was full of shoppers and although there was only one person working the shoe department, she was beyond helpful. Margaret was kind, efficient, and had a great upbeat attitude despite the fact that her other colleague had not come in to work that day. She went out of her way to look online if the shoes my mother wanted were available since the store was out of her size. She explained that they could be shipped directly to my mom’s home for free, a fact we were not aware of. We were very impressed with her assistance and she made all the difference in our shopping experience. Oh, and when we could not find someone to help us at first, another employee from another dept. was willing to come over and help us. It’s employees like this who make a difference and will keep us coming back to Sears.

I would not shop at this Sears. Under staffed. Rude sale representatives. Phone help from customer service was wrong and doesn’t have a clue.
Bought a lawn mower part at the Sears parts store in El Cajon. Needed to return for refund. Since i was in Chula Vista near Sears, i called customer service to see it i could return the part at their store or El Cajon. The customer service person said that yes, no problem with returning the part. So i went in the store and stood in line at one of the registers only to find out 10 min later that i was in the wrong line and needed to go to another one.
Ended up at the correct register only to have the sales clerk tell me that i couldn’t return the part there and needed to go to El Cajon. so far i have wasted 20min of my life. To top it off the clerk was talking about me with his buddy in spanish as i was leaving. I turned around and told him that i spoke/​understood everything he said. He told me so what.
Went upstairs and asked for a manager. i was told she was on the way. 10 more min of waiting and still no manager.
Sears: if you care about your reputation and read Unilocal reviews i would think you might want to stop by for a surprise visit and see how crappy this store is and their customer service

I have visited this particular Sears a total of 3 times, but being a former associate and having a sibling work for Sears for close to 20 years. I will admit I am biased.
The 3 times I have purchased from this Sears have been dismal. Having worked in Tools/​Paint back in the day I knew what I wanted to buy, so help wasn’t needed. However, the associate who completed my transaction did not work in that department (not sporting anything Craftman or otherwise), so she may not have been familiar if I needed direction. The second visit was much of the same — except for one associate who did make his presence known by consistently checking to see if we needed help. This visit, we purchased a brand new tool chest and a 255 piece tool set that was marked as Clearance and indicated that the condition was «used.» Upon arriving at home, the tool set had multiple missing items. We phoned the department and was instructed to bring it in to be filled or returned. The 3^rd (and last) visit we brought the tool set and explained to the associate, Martin, the details surrounding the situation… so he began to issue the return. Mind you, without informing us or asking us what we would like to do. I interjected and explained that no where on the box does it inform us that the set is incomplete. He countered with, «well, its marked as ‘Used’ and thats why it was on clearance, and I don’t know who checked you out but they should have informed you,» as he continued with the transaction. This is where I felt the most disappointed. No offer to serve the customer was made. I expressed my disappointment and he then referred us to his supervisor, Mike, who by the way was standing there he whole time. Of course, he had his associates back in explaining that we should have been informed about the condition and that was that.
A couple of issues I have with the situation: 1. Used is a condition being used, not incomplete, 2. All associates are assigned employee numbers that can be found on the receipt, and 3. After admitting it was there mistake for misinforming or lack thereof — no concession was made to resolve the issue professionally — it was just an, «our fault… too bad. Be on your way,» attitude.
.and heres the salt:
To me, that is unacceptable customer relations for any business. The customer may not always be first, but some semblance of assistance could go a long way in keeping loyal consumers.

They do not follow return policy, very fraudulent. Shop at your own risk!!! I wish we could choose a negative star.

When you have a receipt and want to return something an employee should never mistreat a client. I was within my 30 days and the gift I was giving was not wanted. I decided to return it myself to avoid the birthday person the trouble. A cashier asked me, «why are you returning this?! Why don’t they want it?!» Excuse me but my money is my business and I would buy something but the things you carry are hideous and I don’t need electronics. When escalated to a manager, she was not much smarter and obviously did not want to make the return and hurt profit. If you look up the definition of REDEEM and RETURN they are different things. I wanted to return a gift card (no where is it listed that you cannot) and not redeem it. But they are not smart enough to understand that so they do not know how to post that ANYWHERE. Then Lizette, the «assistant manager» chose to talk about California law. I let her talk, but the law states that unless you inconspicuously display a non traditional return policy, a company MUST abide by the listed and current policy. Needless to say, when asked for other manager’s names she decided to play dumber and pretend not to know names. If you are not doing anything wrong, you will provide all names and numbers since you have nothing to hide, riiiigghhtt? I complained on the main hot line and have now filed an official complaint with the BBB and looking into a few other things. They need to display return policies before implementing them. I will never shop at that store or Sears for that matter. I know that what I can get there I can get anywhere else and for a better price. I don’t mind mediocre service, but being played for dumb does not go over well when it involves lies. She should have just returned it…

Hard to get help even during slow times. Too many people focused on their time off plans.

Thank goodness for Sears lifetime warranty on tools. I had been damaged a ratcheting wrench to disassemble a bed, it turns out the ratchet mechanism broke completely free with no resistance. I took it back to Sears and they gave me a new one. Fabulous!