RV PRO Mobile Repair Service

Horrible!!! So my fiancé and I saw their ad on Craigslist for 3 nights and 2 days for the price of 200 $ with 300 $ deposit and 100 $ cleaning few. We knew it sounded to good to be true but we went with it anyway. So we get back from our vacation and clean the crap out of it almost as new, even tho the trailer is almost TEN years old. So we turn it in that Sunday and the next day Monday the owner (don’t know name) calls and says there is a dent in the front, mind you my fiancé is a class A driver &the trailer was in the same place for 3 days in the middle of the desert! So he keeps 200 $ because he’s insisting that we hit the trailer when it didn’t move the whole time! We where planning on renting again for New Years but No way now he lost business from us! Never going back again!

Very nice fast in coming to fix our RV air conditioning. Very nice in not pointing out that we were the dummies that didn’t know how to use the thermostat. Would definitely use them again and would highly recommend.

I too would give a ZERO if there was such a rating. The patio awning on my motor home is in need of repair. The pin, holding the awning to the leg broke and came out. This caused the tension on the awning to release, making it next to impossible to roll the awning back up. I called and made an appointment to have the pin replaced and tension put back into the awning so it could roll up and down. «Oscar» arrived and after a few minutes told my wife the arms needed replacing and the awning was old and he doubted he would be able to get the parts to fix it. ***The awning was assembled 1÷24÷2008. The legs were replaced a year ago and the arms are fine with the exception of a small nick out of one of the fasteners that does not affect the operation or safety of the awning*** «Oscar» said he had to go back to his office and search for parts (he needs two pins). He did NOTHING to repair the problem he was there to fix. He did nothing to even attempt to fix the problem. He kept asking if there was a warranty and trying to up-​sell a new awning.
I called to complain of the poor service (actually NO SERVICE) and was told by the girl answering the phone she would check with «Oscar» and find out what was needed. An hour later, she called back with the same story «Is it being repaired under warranty?» «It needs new arms»
I try to give people the benefit of doubt but this is pathetic. A total rip off. $ 120 to come to my home and do NOTHING except tell me its an old awning and he doubts he can find parts to repair it and how about a new one? WITHOUT ever checking the tension or looking at the problem he was there to repair.
I would highly recommend NOT using this service. My experience is they have not a clue and simply want to sell you a new whatever, rather than repair what they were asked to repair.
UPDATE:
Oscar returned the next day and did the repair I had initially requested. It took him less than 45 minutes to complete the repair. His repair was acceptable and fixed the issue I had with my awning. I was charged an additional $ 45 for the repair. I changed the rating from one star to two.

George was on time and solved the problem to our satisfaction. It took several visits but I feel he calculated his time accurately. The cost was pretty standard for RV repair: had I taken it to a shop it probably would not have saved any cost.
As a matter of fact the root of the problem was caused by a substandard previous repair by Camping World in Fife, Wa.
The fact that I could watch the repair is comforting to me. George had a tendency to talk rather than listen but I do not find that uncommon. I simply persisted in making my concerns known and it worked out fine in the end.
I would not hesitate to call RV Pro again and I echo the comments about the office person handling the calls. She is pleasant, helpful, efficient and accurate.
Our furnace has been restored to quiet and normal functioning.

We had a leak from our refrigerator. The technician was arrogant and condescending. The repair was quick, a washer and a little teflon paste, and I watched what he did. He gave a discount for cash. But the repair did not hold for more than a week. I called back and told them I expected them to come back and fix it. But all I got was the run around for several weeks. Their communication skills are terrible. First it was that they thought the entire hose should be replaced. Then after more unreturned calls it was that they had the wrong serial number for the refrigerator. I finally left a message to just refund my money and I would get someone else, but of course they didn’t respond to that. If I could give zero stars I would.

Aweful! This guy is a JOKE. Stay away. My husband and I have had extensive work done on vintage trailer. So many different contractors over 3 yr period. More recent though struggling with overcharging and leaving to buy parts and being gone for hrs. While still billing me for time out. So, we thought we would try this guy.
He comes out to look at black water tank. Seems like he didn’t want to get dirty as he was only contractor that didn’t get under trailer to look at it. He said he would need us to take it to shop. I told him I would talk to my husband. My husband was agreeable to this but wouldn’t be home til after 5 to make the trek down south. We called and set up time (6 to 6:30 pm) for someone to meet and receive trailer. We arrived on time and NO ONE WAS THERE. SO WE TEXT 2 NUMBERS AND CALLED. NOTHING! Needless to say we brought trailer back home and will be taking to dealer… BAD BUSINESS.

Jorge was arrogant and diagnosed a problem before even looking at the equipment. He stated I needed a whole new AC system. When I questioned his diagnosing process he became defensive and reported he had been doing this for many years. Turns out a wire had popped out, which I saw him plug in. Even after the AC started working his pride got the best of him. He couldn’t apologize or admit he was wrong. Still charged a very high amount for putting in a loose wire. Will not call him again.

Showed twice without tools. SHowed up a third time without portable generator which we told him he would need. Showed up without notice despite our request to do so to put dogs in yard away. Removed a broken window with rain forcast in the next 12 hours, and did not replace plastic over window opening or mention he left the opening unsecure. Repalced a window with incorrect tinted glass, would not return calls afterward. Failed to adequately clean up glass debris inside the trailer. Came to replace broken door glides without getting all the parts. I don’t understand how he can stay in business.

I have been in San Diego for the winter months. My toilet foot pedal quit working and my heater went out. on my 2012 Jayco trailer. Called 2 other RV guys. One did a fix on the toilet that didn’t hold, the other guy didn’t get too excited about having to call the dealer re: warranty. My trailer was still under the 2 yr original warranty. If you need a repair under warranty i tell you, that very few RV guys will work with dealing with the company and waiting to be paid. Jorge (George) of RV Pro is fully licensed with the dealers and will await payment from them. He only asks that the fee to come out be paid up front. He is also the only RV guy I have had out that took the time to call Jayco and Thetford and discuss the issue and get the parts sent directly to him. He also covers extended warranties. He is very professional and very quick at his work and does quality work. He told me he has worked for one of the dealers for over 20 years and it shows. This guy is a qualified and certified technician. His staff is also very good about promply returning calls and scheduling.
I would not waster time and money calling anybody but RV Pro.

If I could give a zero, I would. The worst experience ever. In the world of RV’s, I’m sure there have been worse out there, but for us this was horrible. With 9 years of property management experience in my background, RV Pro’s lack of professionalism, organization and punctuality is shocking. I don’t know how this guy stays in business…
1) He was late.
2.) Left without entirely fixing the problem. Came out to do a repair on our water heater. He replaced the valve, and after he left, it was still leaking and now it was loudly buzzing. He didn’t throughly trouble shoot to ensure the issue was resolved before leaving. After replacing the valve, I asked if it was still leaking, he said «Yes, I’m using right now,» as he runs the water. My husband then pointed out to him that the water heater wasn’t even on, AND the BIG RED bypass lever was not even disengaged. Jorge then turns it and says, «Yeah, yeah everything is fine.» After he left we let the water run (I needed to shower), the first thing we noticed was a loud buzzing noise, and then sure enough it was still leaking. I called the office to reschedule, he wasn’t available until the next day. In the mean time, we are still left with a leaking water heater and now with a loud buzzing noise every time we turn on the hot water. Basically his first trip was pointless.
3.) The next day… He WAS LATE AGAIN. Not just 10 mins or an hour. … but TWO hours late. Yes 2 hours late. He was suppose to arrive between 10−11am. Waited till about 11:45 am and still no call… from anyone. I called him to ask when he was planning on arriving and he rudely told me to call the office and that he did not know and to not call him on that number. I told him I did call the office yesterday after you left to reschedule; she said you would be here between 10am-​11am. (If you don’t want anyone to call you on that number then tell people… that was the 3^rd time we used that number to contact him at which time he never mentioned it was a problem). If any one should be upset it should be me, because he didn’t even fix the water heater leak the first time he was out here, you have been late TWICE, and I have to spend a second day waiting around for his arrival and when I call to find our why he is late, he is rude!!! Unbelievable. I called the office again, they tell me he will be here at 1:15pm …2 hours after the original set time. I have been waiting since 10am for his arrival. At this point I don’t even want to have him back, but just so frustrated and just want to be done with it.
4) LATE AGAIN. After saying he will be here at 1:15…it’s currently 2:00pm and he is STILL NOT HERE.
5.) Mobile service fee alone is $ 85 (which we paid in cash). Our last mobile service tech fee was only $ 50.
6.) Apparently, he has a 1 hour minimum of about $ 110 an hour, which no one communicated to us before. He tried to pull one over on our Manufactures warranty department and told them it would take an hour for the repair, but they knew it was an easy fix and said they would only cover .5 hours. He then agreed.
I would avoid using this guy AT ALL COST if you have a plans or anything to do because Jorge can’t seem to be punctual or professional. He also doesn’t throughly ensure the issue is fixed before leaving. If you try to contact him after he leaves because he’s late, he is rude and annoyed that you are trying to reach him. SERIOUSLY!?!
* On a positive note, Megan (the office contact) is very kind and pleasant to speak with. She was actually my first contact with RV Pro and is the reason I had him do the work in the first place. The tech Jorge unfortunately didn’t provide the same service that Megan did with her Customer Service.
If anyone knows of a reliable, professional RV Tech in San Diego, please message me. We have more work we need/​want to have done on our rig and I will not be letting this tech touch our rig in the future. I found out about RV Pro through Mission Bay RV Resort’s brochures. I did go into their office (Mission Bay Rv Resort) and told them about my experience with RV Pro. They were very apologetic. I recommend that they remove RV Pros ad for their brochures.
+++ update as of 11/26/13…water heater STILL LEAKS! Yup. lol. I will be driving my rig to an actual dealership this time. The new buzzing noise was from the brass fitting, The original was plastic… RV Pro only carries brass fittings.

We drove our fifth wheel from New Jersey to San Diego. When I arrived and the girlfriend had left is was time to do laundry. We are staying at the Mission Bay RV Park. It was Saturday morning and I called a few mobile RV businesses that were listed and suppose to have lots of experience, etc. When I called RV Pro, Jorge’s wife answered and immediately handed the phone over to Jorge who was stil half asleep. I explained my problem with my Splendid Washing Machine. He immediately said that he understood the problem but unfortunately for me he didn’t work on weekends unless it was an emergency, and being that laundry isn’t an emergency, lol, he’ll call me back on Monday morning. In the interim I left either telephone messages with other mobile RV businesses or filled out there email request forms. I heard nothing from any other company and by 11am, on Monday I received a return call from Jorge of RV Pro. He understand everything I was saying and was very courteous and extremely professional. We agreed that he would come to Mission Bay Resort Wednesday at 1pm. He would also call before he arrived. Jorge actually did this. He called at about 1215pm and stated that he was on his way. He arrived at 1245 and began to work on the washer. This was no easy task and Jorge Never complained. The washer is a stackable and on the bottom of the dryer. To make matter even more difficult he had to remove the door and molding to where the washer/​dryer are. Again, no complaining, moaning, etc. he removed everything, called Splendid and has the part being sent in a few days. He put everything back together and said that he would call as soon has the part arrives.
Let me tell you, if you have any issues with your RV and don’t want to take your RV to a shop called Jorge at RV Pro. You will not be sorry and at least he will call you back and be straight forward and honest with you. His work so far is above and beyond. He has a great business sense and treats customers like they should be treated. I never met this man before but after one meeting he seems like a man that you want on your A list.
For the rest of you mobile RV businesses in San Diego, what in the world is the matter with you? Why would you not give a call back? I do not know what kind of work you do but you have definitely forgotten where you came from. A call back is all I’m asking. That’s the right thing to do. Treat others how you want to be treated. Shame on you

I had a little an unfortunate encounter with a branch/​trunk that was hanging in the roadway at Santee Lakes. It took my mirror right off. I called George at RV Pros. He put me in touch with the right people to find out where to order the needed part. He then came out to my campsite after I got the part and he fixed the mirror in an hour. George knows what he is doing and is very knowledgeable about RV’s. I am going to use him to install some televisions and a satellite dish on my RV as well. He was also very accommodating in answering my other questions about my new (to me) RV.