Rent-A-Wheel

I dont even want to give this place one star. I bought my rims and tires when I was 9 months pregnant in May 2015. I needed new tires and decided to treat myself and get rims as well. I understood the pricing and knew what I was getting myself into financially. I was able to pay them off in 6 months. I was never offered a warranty. Everything was fine until I got a flat tire this month in January. the tires not even being a year old, I assumed a warranty would be in place. I was told I never bought the warranty, which was never offered to me. Since I paid over 3,000 dollars in 6 months I was pretty shocked that I was not offered any kind of assistance. I came in, spoke to Geronimo and Carlos and was told there was nothing they can do bc the puncture was in the sidewall and since I had paid off the tires, they wouldn’t replace them for me. I was surprised that I was being penalized for paying my debt. They offered me two new tires for $ 350. I asked around and decided at this time, I was better off putting my stock tires back on. I had them stored at a friends house and when I went to put them back on, discovered my lug nuts were missing. Called and asked about that and was told, didn’t you look at your tires and notice they were missing? I said no, I assumed my property would be returned to me as I had left it. I was then told that they must have been recycled. pretty shocking to me that my property was not returned in its entirety and the only thing offered to me was to spend more money. Then my tires began shaking really badly, I took my car in and was told by my reputable mechanic that I have gone to for years and is the only mechanic I go to that my rotars are warped. I asked how that could happen and was told that whoever put on my tires did not turque them correctly. they were supposed to be torqued to 100 and every single one was torqued to a different setting, 130, 110, etc. This repair cost me $ 450. I have 3 children including a baby and my mechanic told me that the incorrect installment of my tires made my car a safety issue. I called back, spoke to the store manager, who at first attempted to sell me more tires. I explained to him that my mechanic noticed my tires were torqued incorrectly and that caused the metal to heat up and warp my rotars. He immediately got an attitude with me and told me I cant prove that they put on my tires or were the only ones to mount my tires! I never went anywhere else. I had them balanced and rotated at rent a wheel. I asked him if this was how he treated a paying good customer who has spent over 3 grand in your store, I explained to him that I cannot even put my stock tires on bc they «recycled» my lug nuts. he offered me two used tires for $ 240. I said I am no longer interested in your sloppy work. He said I will give you your lug nuts back and that’s all I can do for you. so I know have 3 good tires and rims that were improperly placed on and a new repair bill. I was offered my own lug nuts back. this is unacceptable. once they received my final payment, they no longer cared about customer service. I really want to stress how unsafe it is to have tires placed by someone who does not know what they are doing. I transport children in my vehicle every day and am astounded at the lack of safety and concern for me and my children’s well being. I was treated rudely, disrespectfully and not offered any kind of assistance. Fred Vargas told me I couldn’t prove anything and his technicians go by the book. he didn’t even know which technician it was. he was very defensive and not at all helpful. I am a single mom and my children’s safety is most important to me, cant say the same for this company. I will not recommend them to anyone, on the contrary. please do not go to rent a wheel! I don’t even care that the price doubles after 90 days, I read that I signed that. what I care is they are not doing it correctly and put me and my kids in danger when i was 9 months pregnant.
I then found this review on glass door:
— THIS WAS WRITTEN BY AN OLD EMPLOYEE — The business model targets poor and uneducated populations who are willing to go into debt to install rims worth more than the car as a status symbol. Poor service, long wait times, safety issues. It’s very hard to feel good about working here, and your efforts will not be rewarded.
the ex employee noted the safety concerns.
if you are at all worried about a blow out or a tire falling off or ruining other parts of your car, please don’t go here. And for the record, I have a Cadillac which I regularly maintain and is is no way cheaper than their rims. I am offered nothing but my own equipment back, not even a sorry. they deny culpability and become very ghetto in the blink of an eye, they aren’t getting any more money from me, so they no longer care.
I am out 3500 dollars and back to my original stock tires.

Came in here today and they hooked my car up !! I came in here today after passing it on my way home. I had no intentions of getting anything today but the customer service was really good and after he told me the price i was sold. Very professional also. The guy who I talked to first wasn’t bad looking either so that was another plus lmao

After talking to the district manager, he fixed all issues I had. Now I’m a happy customer. I’ll definitely come back when I need new tires. My supra looks good. Thanks guys

Decided to check this place out since I was short on cash and I just needed tires. The employees were friendly and curteous. I spoke with Jeronimo and he gave me the run down on how it all works. In the end I left with brand new tires with a reasonable weekly payments with 3 month option to pay with no interest. The wheel and tire packages they have are a bit pricy but the warranties are great. Check these guys out. Ask for Jeronimo. He’s got great customer service skills. God bless

Ok, FIRST of all those on here complaining need to stop complaining!
1. IT’S RENT A WHEEL! YOU ARE GETTING YOUR SICK ASS RIMS AND TIRES UPFRONT FOR AS MUCH AS YOU WANT TO PUT DOWN!
2. THEY ARE NOT HIDING ANY FEES! THERE’S AN OPTION TO PAY THE REGULAR PRICE IN 90 DAYS OR YES YOUR BILL DOUBLES. WHAT OTHER PLACE IS GOING TO GIVE YOU A NEW SET OF RIMS AND NITROGEN TIRES FOR A SMALL DOWN PAYMENT? NONE
3. IF YOU HAVE AN ISSUE PAYING OR IT BECOMES MORE OF A HEADACHE YOU CAN GIVE THEM BACK AS LONG AS THEY’RE IN GOOD CONDITION AND CALL IT A DAY.
4. IF YOU STILL WANT TO COMPLAIN THEN JST MOB AROUND ON YOUR STOCKED ASS RIMS AND COME CHECK THEM OUT WHEN YOU HAVE THE MONEY IN HAND.
5. NO CREDIT CHECK! ! YOU KNOW AT LEAST HALF IF NOT ALL YOU HAVE BAD CREDIT AND HAVE NO BUSINESS PURCHASING WHEELS! THEY’RE GOING BASED OFF YOUR INCOME AND WORD TO PAY.
OVERALL
Customer service was good. It would have been great if during my initial visit I was told exactly what to bring back with me. I was Jst told to fill out the application and bring it back. When I brought it back I was missing documents and had to download and get info emailed to me. Kinda a Hassel but I didn’t want to have to drive home and come all the way back. Not all their fault. I’m grown, I should have read the top rgt hand corner that tells you what is needed to complete your application.
Paperwork — Fast, simple and crystal clear!!! You get a copy of everything you sign. They go over all details.
Installation– Really depends on how many ppl they have working. My first visit they were short staffed on the sales floor so didn’t get all my questions answered. When I came to get my wheels installed Johnathan was the only one there! Answering phones, getting paperwork together and working on a truck out back! It was going to be a good 45min before he could get to us. No problem. He was super nice about everything. We left and came back 45min later. Glad to see when we arrived they had a full staff! So the process was a bit faster than expected.
You get warranty!
Sooooooooo IF you’re out racing or in TJ and hit a pot hole and get a hair line fracture… you get a new rim!
So come check them out. If you like it buy your set here if not keep it pushing that simple !

Rating there stars merely because they have at least three people on staff who are actually good people.
I paid for a rim service and unfortunately, it was not done properly, based in a revision made by a rim specialist nearby. When I came to seek for an option to their mistake, Jose (the «manager») was pretentious and extremely combative. He stood In front of me and argued for over 30 minutes discussing irrelevances that had nothing to do with my rim.
ANYWAY…
After endless arguing, Carlos (one of the technicians) gave me the option to fix what they had not been able accomplish successfully before. Mind you, the «manager» stood in front of me and was adamant about neither working on the defected rim or providing me a refund; even though I offered to pay for any inconveniences endured.
Let me reiterate that the only person who was troublesome to deal with was the manager, JOSE. Every other gentleman I encountered here was professional, kind and courteous. I appreciated both Carlos and Jonathan for being the epitome of what a technician should be. Perhaps they should be considered for management.

These guys are great! They’re really helpful and will help you find the best rims and tires for your car. Easy payment installments and no credit check! It is definitely worth checking out.

Stopped by today to check them out…
1^st of all, they don’t rent wheels, they create a installment contract for the rims and tire.
2^nd of all, they’re in the business of making money, no fault in that.
3^rd of all, they get 2 stars instead of one because I liked the dude selling behind the counter it must be tough for him to sell a product that pretty much costs 2x the price of retail rims and tires when the installment contract has concluded.
In finance terms, you take a $ 2500 rim and wheel set, stretch out the payments and cover your risk, costs, and profit, by the end of the contract, customer would have paid $ 5000 for a product I’m willing to take a stab at, costed them $ 800.
They have used 26s online with tires for $ 1000.
What really got me was the name of the business, Rent a Wheel, there’s no renting going on here folks. Just installment contracts designed to make the owner money for people who are drawn to large shiny objects such as myself. Make sure you do your due diligence before committing to the «deal». But no renting going on at all @Rent a Wheel.

Avoid these guys. They’re a bunch of over priced thieves. The guy behind the counter was quoting me a price without knowing the kinda wheel I was asking for. He quoted me $ 2500 for wheels and tires although he hadn’t heard of the brand Fuel Anza wheels. These guys were $ 700 over what Discount Tires Co. Was. I also over head another guy behind the counter tell the lady that if her 90 day same as cash wasn’t paid off, on wheel and tired she was financing that what ever her balance was would double in price. No wonder they’re able to finance people 90 days same as cash. They’re about $ 700 over everyone else and they double your bill after 90 days. These guys are bad for business. Avoid these over priced thieves.

I got approved based on my income for renting to own some amazing $ 2k rims without a credit check, which is great. They installed it the same day & Helen took good care of me. I pay $ 50 a week for em every Saturday. Only real advice I have is to sign up for an account online, that way you can pay for it yourself each week — as opposed to calling in to make a payment. A major con I have is that they have to keep a card on file. I recently had someone use my credit info to purchase over $ 200 worth of stuff in Chula Vista (which I live far from and just so happens to be the only place in SD that I pay my Rent a Wheel bill directly at in) so I was/​still am hesitant to let anyone keep my info. Also, expect endless phone calls if you’re a day or two late in payments. I don’t think they check voicemails.

Great Service! Fast, Friendly, and Professional.
I will keep coming until all my cars are equipped :)

You all are very good to me!!! I will definitely recommend this place to everyone. I was in desperate need of rims and tires and left very pleased with my wheels. They also help me and many situations. Which I truly appreciate. The customer service is always on point!

This place is bad buyer be ware let me tell you all what happened to me. I went in 1 year ago and bought a set of wheels and tires I felt like I was getting a good deal, over a years time I paid my bill every 2 weeks and was never late finally my account was paid off just this last week so I get a call on Saturday at 2:45 pm while I was at work the lady said I needed to come in and make my last payment of $ 20 in person because I needed to close my account I said I could not com in until Monday because I worked until 9 pm and they were closed on Sunday she said ok just come in on Monday and pay your $ 20 well on Monday when I went in they said it was now $ 56 because of a late fee I said who I spoke to and told them it was only $ 20 they said she made a mistake and now they were charging me a late fee and their was nothing they could do and to bad so sad I even talked to the general manager and she just said to bad nothing she would do… This place is shady they told me 20 and charged me 2x that be careful

Ok so I googled this place because my tire had went flat on me. They were easy to work with, and they fixed my tires and balanced and rotated them. Needless to say that theydo no credit checks! which was a plus, however they ask for your bank information! (debit card) Payments are set up to come out every week or biweekly depending on your pay. Everything was going fine untill one payment was late due to the fact that I had a family emergency! WARNING* This place will call every reference you have and question them to no end not only will they call you but they will call 5 – 8 times a day! Also question your refernces asking when the last time they saw you and the ;last time that theyhave seen you., as well as make a house visit and charge you $ 10 on top of your weeekly payment! So rcently i lost my phone and they did the same thing called refernces and probably called my phone a million times! My debit card was on file however i never use that account only for bills. My husband paid my weekly payment one time with his debit card. Mind youI had a very tragic accident and stopped making payments for a few weeks, come to find out the monwey that my husband had saved to pay for the accident was taken out! THEY DEBIT MY HUSBANDS CARD WITH OUT HIS PERMISSION!!! Now were not taking about a few payments they TOOK$ 500 DOLLARS!!! I could not believe it. THAT IS FRAUD!!! My husbands card was not on the contract! Mine was. Not ok. The only reason I gave this place a ONE STAR is because they were thier in time of need but if you want to get ripped off and pay double the amount for your tires then by all mean. I will never use this place again!