Polak Lucy, MD

Dr. Polak. Came 3 months ago. Waited 3 hours for my daughter to be seen. Gave her facility another chance, and they did it again. Waited 1 hour and asked for my copayment back. I came to her because of the high Dr. Ratings… There was a couple of senior citizens waiting for her before me! I can only imagine how long they’ve been here. Very unprofessional. I give her –10stars

11am appt. Arrived at 10:45am just to make sure i was on time for my appointment and also in case there was additional paperwork that needed to be filled out. The receptionist was super nice and completed by co-​pay within the first two minutes of me being there. Shortly after, another gentleman walked me to the back and took my weight and blood pressure. Then the horrible part, 2 ½ hours and still no Dr. Polak in sight… I know the expression is worn, but… «What’s the point of an appt if you won’t be seen within the a 2 hour block?» Lol. I decided enough was enough and simply walked out of the building. A whole hour later the nurse called and asked where I was at and I laughed and said I’ve been back at work. So to recap the timeline, appointment at 11am, was checked into the office by the nurse by 1110am. Walked out at 205pm. Nurse called me at 315pm. Super disrespectful and awful patient service. I went in hoping to get a professional opinion, but I was wayyyy off going to this place…

Yes, I know Dr Polak makes you wait. But I think she is worth it. This woman has a heart. She is very passionate about her work and compassionate towards her patients. I have never had a problem reaching her on her cellphone. If she cant talk right then she will tell you to call back at 9 or 9:30 pm. She is a part of the reason I am still alive. I will never change to a different doctor. She is very highly intelligent and can pull a diagnosis from a hat. Everyone thought I had a stroke but this woman had other ideas. Turned out to be a thyroid ptoblem. Shevis VERY good at what she does. Once you appreciate that you will love her as much as I do. Thank you Dr Polak for being a doctor I can trust my life with!!! …Michele Dewhirst

My mother went to this woman. They had her in the waiting room for three hours past her scheduled appointment. Even if she was there for a general check up, this isn’t right. Terrible careless doctor. She asked the receptionist if all the doctors had such a long wait. Apparently, only doctor Polak makes such liberal use of the waiting room. She also assumed my mother had silicone breast implants for some unfathomable reason. Careless and disrespectful towards her patients.

Okay, first of all… I was not seen by Dr. Polack, she’s busy and was given to another MD — Dr. Gopeng and she’s under the same clinic and physician group.
I have an appointment 2pm, so I excused myself at work expecting that my appointment will be a quick one.
The nurse checked my vital signs after 1 hour of wait. During the nurse interview about my medical history, he asked me if I had any surgery. And when I said cesarean section, he asked me if I was admitted to hospital or just an out patient? I was so shocked that I gave him a «wtf» stare and I almost want to walk out after hearing that from a colleague.
I’m a registered nurse and I know how can it be frustrating about the wait. I know how busy it can be. but I expect that if I have an appointment, it would be on time or 15 mins late to be the most. What’s the use of setting up an appointment time, if I’ll be treated like a walk in?!
I seldom write reviews and it’s sad that I have to write one with bad rating about health care business especially it’s close to my heart.
Times like this I miss going back to sharp hospital.
Only giving 2 stars because Dr. Gopeng seems to be nice and listens to all my health concerns and pretty much ordered all the laboratory and radiology test I requested. I like doctors that listens to nurses.

Dr. Polak may have been a decent doctor at one point, but no more. Wait times with appointments are ridiculous, usually a minimum of two hours. You cannot leave a message for her, her front office staff has been instructed NOT to take messages. You are instructed to call her on her cell phone … the voice mail is always full, she keeps it that way … and you are suppose to keep calling until you get her, or call after 8:00 p.m. and then she is usually rude. I dealt with her prior to my father passing away and hoped to NEVER deal with her again, but now I care for my 95 year old neighbor and it took a week and repeated phone calls to arrange home health care, new prescriptions take repeated calls, she just simply does not care about her patients. I would never ever recommend this doctor, especially for an elderly patient.

I am appalled that Dr. Polak is given the right to practice medicine. After waiting 3 hours to be seen by her which I can forgive seeing as I showed up without an appointment. What I cannot forgive is the fact that she did not provide a thorough exam nor did she ask any questions but instead felt my abdomen and jumped to the conclusion that I had a fatty liver and began listing foods I should be eating, until I interrupted her to tell her I had been dieting and been eating very well avoiding anything greasy and junk food completely. She then jump to a different conclusion by asking when my last drink was, I told her I had one a week before but was avoiding drinking because of previously stated diet. She then responded with «you shouldn’t do that alcohol is not good for you and you do look like a drinker» HOLD ON she just accused me of being an alcoholic after telling her I don’t drink often and have been avoiding it while dieting. She then proceeded to say I had an alcohol affected liver (apparently no tests needed for her to figure that out) and rushed me out of the exam room to set up an ultrasound despite the fact I had plenty of questions I needed answers to. In the end I decided she wasn’t the doctor I wanted to be involved with and left with no questions answered no proper diagnosis and I had been insulted this doctor should not be allowed to practice medicine anymore.

My appointment was at 2:30 and I’m still waiting to see the doctor at 6:00. If I make an appointment I expect to be on time, that’s my part of the contract. I also expect the other person to be on time or very close to it. It isn’t because there are many patients because there aren’t. I feel they owe me my hourly fee per hour for the wait. If you come here bring a phone charger, mine’s almost dead.
I finally got out of there at 7:00.

My wife and I are offended at our family’s experience here today. While Lucy Polak may have been a popular doctor in the past, it is clear that the organization of this office and the quality of service have taken a nose dive here.
We asked in advance what the wait time would be, stating that we had other events to get to… «no problem,» we were told. After a 90 minute wait time we were promised we would avoid, my wife and son were taken to a room where she brought in a new young male intern. My wife was rushed out, being told that the men would talk privately b/​c our son is 16 now. My wife had some serious questions and wanted to stay, but was not given a chance. 30 more minutes later, she called our son, who was left alone in the room the whole time. She told him to come out b/​c they were leaving without service. She asked the clerk if he needed any shots, told them we had to go, and got immediate service (because Polak’s $ 200 billable hour was about to walk out the door).
Lucy Polak then gave my family very disrespectful, rude, and poor service. Frustrated by a patient who demanded service 2 hours after the appointment time, she flippantly discredited my wife’s childhood diagnosis she asked about, dismissed my son’s true need to see an internist as «that’s just his way,» and then rudely told my wife she wasn’t parenting him correctly and told her to get off his back!
Time to find a competent doctor. Don’t believe the hype. We were done a disservice, and my wife and son deserve an apology. This lady definitely thinks her time is more valuable than yours, and does not care about her patients.

This is the worst doctor’s office!!! The parking sucks and so does the facility. Reception is consistently rude. Always placing you on hold for five minutes or more and then you get disconnected because they have forgotten they placed you on hold to begin with. Trying to get a referral is even worse. I waited three weeks once and they had not even submitted my request, when I called them to find out what was taking so long they blamed my insurance co. So I called my ins. co. only to find out they lied, my referral request was never submitted. Also, I was severely anemic and my doctor never did anything but give me iron pills and months later I needed to have a blood transfusion due to their lack of attention for my medical care. If I could, I would give zero stars. Save yourself the trouble and find another doctor!

The wait times are long, I’ve waited over an hour with an appointment plenty of times. Parking is rough but there’s plenty across the street. Dr. Palak and Dr. Ov Alb are well worth the wait and poor parking. They care about their patients and take their time when they’re with you. Dr. Polak evens gives out her cell phone number and answers day or night and on weekends. I’ve been coming here for years and will continue to come back. They have to be doing something right to be so busy and have so many patients.

As long as she has an office for visits, I will be a patient. I have had other doctors, men and women, but that office is like home. I will wait 2 – 4 hours because it is worth the wait. If she can’t see you, the other doctors are just as caring. Be honest and write down any and ALL questions they will be answered. She isn’t a phony nor do I feel that she is money hungry. Her concern is real. Local is perfect, parking isn’t.

dude!.. wtfo?.. dido on the 2 hour wait! I took my dad in and I waited over two hours!.. I commented the marathon wait to my sister and guess what?, she waited over two hours also when she had taken our dad in on a previous visit!.. here’s the kicker!, this doctor took the liberty and removed medication off dads regiment that his cardiologist prescribed! would have been ok but the problem is that she did not consult dads cardiologist!.. my sister emailed cardiologist and cardiologist was surprised and wanted to see my dad ASAP to make sure he is ok. I fear that some doctors feel superior to the poor and «under-​educated» and/​or those on medicaid/​medicare –like my poor dad– and believe they can do what they want with no regard or respect for their time! But they sure do like billing that Medicaid/​Medicare insurance! they like getting paid and likely overbook without regard for ones time!

This is possibly one of the most caring, genuine, hands on doctors that I have been seen by. I have been coming to this office for years and yes I have waited 2 – 4 hours, I do have a career and no time to wait most of the time but when it comes to my health I will wait whatever it takes and I will be seen by the best. Dr. Polak as well as the other doctors and staff are always attentive, they know you by name if you are a regular, and yes they do have their off days but don’t we all? I have recommended many people to doctor Polak and I have had no complaints. When I didn’t have insurance she worked with me, it’s not a money making operation, it is doctors that truly care. If you don’t have the time to wait, or are in crucial need to be seen immediately go to the urgent care or the ER, they can make a payment plan. I personally would not go to ANY doctors office if I was in that bad of a condition, even Dr. Polak would tell you that. I truly appreciate her and I will be going there for years to come. My entire family rates her a 5+++++. Once again we all do have important careers but your health is #1 and to me she keeps me well and going.
Thank you Dr. Polak and staff!

i waited an average of 2 – 4 hours each time i had an appointment. she lied on some paperwork i needed her to fill out and made up some new conditions. on the phone she pretends like she’s familiar with who you are and then gets your info and prescriptions confused with someone else. she makes you hunt her down for refills and wants you to come in, pay, and wait to see her. she takes people without insurance and without appointments. this is a border town and her waiting rooms are always packed with disgruntled people who’ve been spending an entire day for an appointment. even her office staff is pissed off. they’ll ignore you in the front. she has no concern for patients until she’s face to face with them. even then she’s manipulative, condescending, and fake. she’s much nicer if you’re spanish speaking. after waiting 4 hours, an appointment should be longer than 10 minutes. i was told that she was taking urgent care patients in front of me because they were coughing. this added about 2+ hours of wait time and i had an appointment. she takes patient phone call during your appointment. at 1 appointment she took 6 of them and pulls up each patient on the computer in your room and discusses their personal info right in front of you. isn’t that a privacy issue? and doesn’t that mean that she did that when i called? and, yes, the parking is horrid. someone on staff said that sometimes they just sit at the windows to watch parking lot drama and accidents.

This is the absolute WORST doctor’s office I have ever had the displeasure to be seen at. To start parking is terrible and that’s an understatement… I have been there at 8 am 12 pm 3 pm… you name it and every single time I cannot find parking for 15 – 20 minutes and90% of the time I end up having to park at a completely different hospital and walk there. That’s not a huge deal but when I’m going to the doctor it means I don’t feel good I don’t
want to hike a mile to get there, plus think of all the elderly people.
Second, you cannot get on the phone with them. TWICE this week when I had to call I was on hold for over 15 minutes… what o earth is going on there?
Third, they lost results to my pap (or never sent them so I had to get it redone which they assured me «wasn’t a big deal»… well I’m the one getting a speculum put into me so I’l make that judgement.
Fourth, they take FOREVER to freakin’ refill prescriptions I had my pharmacy call them a month before my prescription was due and I still got it late and one of the times that I called I asked if my pharmacy had faxed over a paper and the secretary said «no» and hung up!
Fifth, I wanted one piece of medical history. just a copy of my last physical faxed to a military doctor for me and they said they couldn’t and that they couldn’t print it out and give it to me (bullshit) and made me pay 15 dollars for my whole medical history instead of printing one page…
Sixth, and finally, between getting an irregular pap and getting a colpo I had to wait 3 months. because they «didn’t have appointments». I have insurance. and the building is full of doctor’s offices and they «didnt have time» to give my indfo or refer me to another doctor.
The only cool thing is that they have a pretty decent walk in clinic.