Pho Hiep & Grill

We have to get take-​out sometimes because of our 2 yr old who doesn’t always wanna dine in. My husband went to go pick up the order and when he came back I noticed my phở had no beef:(which is the chin. His had the meat, but mine was just noodles. Our son fell asleep and hubby had to go to work after he ate, so I went ahead and just ate it plain. I called to let them know and the girl said to go back and get the meat. I told her well, my son is asleep I can’t go right now, can I go later for a new order? She said she can’t approve that, only the manager. So she takes my phone # to call me back. An hr later I’m taking it as a loss. Why does it have to be so complicated. They messed up, not me:/ check your to-​go orders! Oh and when we dine in, service is a C–

One of the best Phở places I’ve had. The customer service is a hit or miss. There have been a few times i’ve had to wait a long time for a waiter/​waitress and there have been times the service was great. The food however, has always been fresh and delicious.

I love this place SO MUCH!!! Great atmosphere to relax (unless there are kids crying). lol The food is always so fresh and the services is pretty fast. The menu has several great items I love to eat. I also love the boba drinks, coffee, and martini drinks. I would recommend this place to anyone!!! Phở is also flavored so well!

This is me and my boyfriends most favorite place for Phở. The food is perfect and the staff is so nice. Its in a really beautiful shopping center and the restaurant itself is big and open and pretty. Its our go to spot for a fun dinner out. We absolutely love this place.

619 482‑9888 eastlake phone
Great place. They serve CA KHO TO (caramelized catfish in chilli sauce).

Been to this location a few times. The first time was great but then everything started to go downhill.
I remember my first time coming here since they had happy hour with a full bar and a TV (located only at the bar). However my 2^nd time coming here, no host was there to great us. So we headed along to straight to the bar. No greeting from the bar so we decided to seat ourselves. No acknowledgement from the staff or bar tender. So we got up and left.
The most recent visit I came here with a party of 4 on a Sunday night. Walked in around 830pm and it was not busy. The hostess mentioned they had a table to seat us but would need it cleaned. However, wondering why there was a lot of other open seats to sit in. We waited 5mins to get seated.
I am a big fan of phở and for the waiter to come and say «we might not have any soup left,» was a major surprise. I have never ever been to a Vietnamese Phở Restaurant where they would run out especially on a slow night. However, they had enough left for my party of 4. But when the phở came the broth was lukewarm. It’s like the cooks just didn’t care and wanted to serve whatever they had not even heat it up. My first time ever going to the Vietnamese restaurant where the phở was literally «warm.» My rare steak took really long to cook. Also to mention their egg rolls tasted like they were sitting there all day under the heating lamp.
Most Vietnamese restaurants come with their phở steaming hot but this location there food and service is not as good as their décor. It seems this establishment would rather work on cosmetics than provide great customer service and phở.
IF I were you I would skip this location and go to their original spot on telegraph canyon road right off the 805 freeway. A much better experience there.

This is our go to Vietnamese restaurant and phở place. The servers are a hit or miss but overall we love the food and the ambience.

Eating Phở at a Vietnamese restaurant on a cold evening sounded tempting, so off we went to Phở Hiep in Eastlake. The wait was over 40 minutes long in a restaurant that didn’t seem overly crowded. When we were seated there were several open tables! I can only guess that they were short on waiters.
We had the noodle soup with rare beef and brisket. The broth was good but not great. They skimped a bit on the beef. A plus was that the waiter was attentive and the food was served fairly quickly. I probably would come back again if I could be seated quickly. Other than that, it wouldn’t be worth the wait.

LUV LUV LUV This place! Staff is ok, but the food is amazing! I get cravings for their beef broth soup with tofu!!! OMG my absolute favorite restaurant as far as food! Ambiance is great as well.

This place is bad nats in our lettuce for our egg rolls extra charge for broth for our soup which had more noodles then it should management does not care about their customers were live in this area we went back many times but things have not changed employees dont care either but there was one waiter named Huy that gave good service

The good was great! We ordered shrimp fried rice, egg rolls, and Meatball and beef Phở. All excellent!

Excellent food and very friendly staff. I love the ever fresh spring rolls and yummy phở ga with moist and flavorful chicken meat pieces.

Pretty tasty phở, and other items on the menu have proven to be good as well. Gotta take one star off though for the service. I always call ahead for pick up, because no matter how busy/​slow it is in the restaurant, service is always so-​so.

Best phở restaurant I’ve been to. Everything on the menu is great and they serve huge portions. Enough to share. Besides the yummy phở soup we ordered the grilled shrimp and beef noodle dish which was amazing. The atmosphere is really nice and they have patio seating.

I go here during lunch sometimes. The Phở is decent, I’m not sure why some people are complaining about the food. But, I’ve honestly never been to a bad Phở joint here in SD. The main gripe about this place is the service. It takes about 10 minutes after you sit down to get any kind of service here, I’m not sure if there is constant miscommunication between the wait staff or what, but every time you need something, they usually are nowhere to be found. Not all that personable either.
The inside is actually really nice especially for a Phở restaurant and I would definitely recommend this place more if the service was better since they have a full bar and plenty of indoor/​outdoor seating. I haven’t been back in awhile since I always expect a lengthy wait.

I just came from this place and didn’t even get to eat or even drink or even drink a glass of water. 3 waiters looked at me not even say «hi». My menu was down and was clearly ready to order. Have been sitting down for 10 mins already and no service what so ever!!! I honestly felt disrespected because while I was waiting the other 2 waiters walked up to a table and took another customers order that just only have been waiting for a minute. Very disappointed and the sad part is that the owners and the owner’s sister are the nicest people on the planet.

This place looks a lot fancier than other Vietnamese restaurants I’ve been too. The phở is decent (same as the telegraph canyon location). I come here when I want phở, but don’t want to drive further north for better quality. The egg rolls are delicious too.
The restaurant gets packed quickly during dinner time, so expect to wait 15 – 30 minutes on busy nights. I usually order on the phone for pick up.

Very good! Fresh tasting food and big portions! My mom and I decided to share three appetizers and an entrée… and we ordered way too much! We had the Egg Rolls… crispy, big, flavorful, you wrap a piece of lettuce around it and dip in the fish vinaigrette… a meal in itself. We also ordered the Calamari… big chunks of calamari deep fried and served with a little tangy paste… I missed squeezing a lemon on them, but they were delicious. My mom really wanted to try the Vietnamese Crêpe… this was HUGE… half of a plate huge. It’s supposed to be an appetizer, and you also cut off a piece and wrap it in lettuce. It was slightly crispy on the outside, but folded inside is a ton of bean sprouts, some slivers of pork, and other veggies. I really didn’t like this dish — not much flavor, and I’m not a fan of soft bean sprouts. My mom liked it, but said she would probably not order it again. Our entrée was the Grilled Chicken and Shrimp Vermicelli (noodle) dish — and this was my favorite. A very healthy combination of grilled chicken (very tasty), shrimp, vermicelli noodles, and shredded greens. You pour some of the fish vinaigrette on it and mix it up and eat. It is not oily or greasy, and it tastes like it’s good for you — so no guilt! I also had a glass of coconut juice that had hearty thick slivers of baby coconut in it — yum! All of this for only $ 35…and we had plenty to take home. Quick service, great ambiance, clean, friendly, and it has a bar, too. I’ll go back!

I generally do not leave one star, but the service, or lack-​there-​of, was deserving of such a low score, and I couldn’t leave zero stars.
I walked in to ace a to-​go order. While I was ordering the woman who took the order did not seem very familiar with the menu. The woman who took my order was relieved by a hostess. The hostess gave me the order once it came up and when she handed it to me repeated an order that was not correct. I politely verified that neither of the dishes had meat in them, as I do not eat meat, and she assured me they did not. I then got home only to discover both dishes had meat in them.
At this point I was slightly frustrated with the experience. I called to see if they would be able to re-​make the dish or give me my money back. I spent a good 15 minutes on hold while being transferred back and forth between the hostess and the woman who had originally taken my order. Eventually I asked for a manager, only to be put on hold for an additional five minutes, only to be told that there was no manager or supervisor there that night.
I returned to the restaraut to return the old food and pick up the correct order, and when I arrived they did not seem bothered by the fact that I’ve been given the run around for the past 30+ minutes. The server who originally brings out the correct order, and hands me $ 2 in cash and apologizes for the mix up. I would have much rather been comped a soup or told there were no refunds than be given $ 2. My total order price was $ 21.
Overall this situation was handled horribly! The management needs to be made aware of this, and also needs to do some coaching to their staff on how to diffuse situations such as this. I don’t know that I will be coming back to this location any time soon.