Otay Pet Vets

Beautiful office. Friendly team. Looks like it’s only cats and dogs (it was all dogs when I went) I do appreciate the fact that there is a dog park right next door and that it is in a dog friendly mall! I enjoyed our visit and we will be taking our dog here regularly for grooming and annual check ups! Thanks guys :)

Doctors take their time with the pet, and owner to explain everything. So friendly. Front desk staff and techs are great! Live love love this place.

Excellent care is given to my dogs. The only thing I will say is that some of them are a little nervous to do certain things to the dog, like read they’re temperature etc. which I feel you can’t really be nervous of, if your dealing with animals on a daily basis. But they take great care of our dogs here.
If you kennel with them they take the dogs out for walks 3 – 4 times a day, that’s a huge plus in my book!

I loved this place. They were always the most caring and friendly people to my wife and I and our dog Ghost. Very helpful and attentive. Alicia was the reason why we went there, we’re sad we moved away to Colorado, haven’t found another vet like this one.

After reviewing my last review I guess it was unfair to give one star for them not being friendlier. They provided a service just not good at being friendlier which I guess is not as important.

From start to finish a great first time experience! Everyone was very friendly and knowledgeable.
We weren’t forced to do unnecessary things that would have cost a lot of money in other places but we definitely feel like the diagnosis Was on point.
I’m hoping Tinkerbell will get better and looks like on the right path with OTAY Pet Vets

¹¹⁄₅ was unfortunately my first and last time here, for I had to put my little angel to sleep here.
I previously went to a different vet because my 14yo Yorkie wasn’t eating anymore and was vomiting/​having diarrhea/​lethargic. I did a blood panel there and when they showed me the results, the numbers seemed to be off the charts. I’m no med student, but I knew it was really bad, yet my old vet explained to me as if it wasn’t too serious. I ended up prescribing him a bunch of meds and some in-​home subcutaneous fluids to give.
That night, my baby made a turn for the worse despite the fluids and the meds. He couldn’t sleep, tried but woke up every 10 minutes. He was shaking constantly, and the look on his face told me that he was in immense pain. Although my old vet gave me false hope, I knew it was time.
I couldn’t bear watching my Yorkie in so much pain, so I scheduled for a consultation for euthanization but cancelled right away to call Otay Pet Vets. I needed a second opinion, because part of me was scared that my old vet would give me more false hope and didn’t want to end up putting my baby through more pain.
When Dr. Anderson saw the blood panel results, he was shocked that the numbers were so high. And he directly told me that if it was his dog, he would’ve put him to sleep. I was torn and angry that my old vet was so casual of his diagnosis, and tried to sell me a bunch of other tests and meds that will just extend his misery.
They welcomed me and my family in, despite calling only 40 minutes ago, and we were immediately placed in a room. I felt comfortable in there, and the doctor was informative about my dog’s state and the procedures. My baby passed away peacefully in my arms around 9:30 am.
Although I’ve been here just once, I feel that Dr. Anderson is honest and straightforward, and doesn’t try to sell you things that are unnecessary for your pet.
The front desk staff was sympathetic about our loss.

My Kiara had two emergency situations and she was taken care of right away even though I was not able to give them a call first. The first time was a busy weekend, but they did not let us wait for too long. They really care for their patients and clients, a bit pricey, but it’s the QUALITY of care I want for my German/​Rott and for my future babies as well. One more thing, they are really fair and considerate, NOT $$ greedy. I love all their staff, vet technicians, and veterinarians (which they don’t seem to be short of).

Thank you so much for taking care my cat Minouche and me until her last moment. Dr. Anderson and his staff were so compassionate, and I was comforted by you all.

Great place to take your dog!!! Every time we have needed to have our dog seen they get us in right away. It’s always clean, the staff is amazing and the Drs are great too!

Dr. Anderson is one of the most professional and compassionate veterinarians I have had the pleasure of working with. The other veterinarians and the entire staff are top notch and they will go above and beyond to help you with your needs. I would reccomend them to anyone looking for compassionate care of your pets. They truly love them as if they were their own.

I called in the morning and was able to make an appointment for the same day. My husband brought in our little puppy and they were really attentive and helpful. They also supplied us with a free puppy kit that included a heartguard chewable treat and a puppy frontline flea tablet which we were so thankful for since we found out our puppy did in fact have fleas that night. They called 4 days later to check up on our puppy and make sure the little rash she had was healing with the antibiotics they’d given us. I’d definitely recommend other pet owners to visit them for their medical needs.

Just moved to the area and extremely happy with the research I’ve done on vets here near our new house.
I reviewed a bunch of Vets in the area prior to choosing Dr. Anderson and am very happy with our luck! I consider ourselves very fortunate to have found Dr. Anderson! We had our first consult/​exam and some follow-​up bloodwork here done today.
This is why I feel so fortunate: Dr. Anderson is a retired ARMY VETerinarian and officer!
He retired with over TWENTY YEARS’ worth of Experience as an Army vet meaning– in addition to great general knowledge and experience, he is a German Shepherd EXPERT!!!
I am so happy he opened his own practice here with a career’s worth of knowledge and the experience of caring for thousands of GsD’s!!! (And other breeds).
He is extremely knowledgable and full of advice and guidelines. He’s also very personable and happy to answer any and every question I had (I’m a helicopter dog mom).
We definitely lucked out finding Dr. Anderson and even after our initial visit I’m satisfied and completely comfortable entrusting him with my little angel’s care.
I feel like I hit the jackpot finding this vet! Also, super friendly and helpful staff all around.
Also, less important but still cool is how nicely the practice is appointed. Kind of surprised me! Travertine-​look walls and flooring and the practice is directly next to a fairly big dog park! Score!
Ps– if you’re considering pet insurance and haven’t bitten the bullet yet, GET IT. I have Trupanion and it is absolutely a life saver.

I love this place. The staff is always friendly and helpful. It’s clean and professional. They treat my dog like he’s family. The waiting room is kinda small but that’s okay, we’re pretty much in and out quickly. The prices are great and they even offer a military discount and a rewards card for frequent visits. They offer full grooming and boarding too. The dog park attached is nice, my Gucci loves playing. I also like how they send out appointment reminds via email/​text. You can also schedule and cancel appointments online via the website they have. This is a good tool if you can’t call in. I would recommend them to anyone who has a pet.

I just wanted to give an awesome review for Otay Pet Vets. We just recently moved to Otay so we weren’t too familiar with where everything was. We started having issues with one of our french bulldogs. She wasn’t eating as much, started feeling lethargic, and gradually became sick. She started bleeding and it wasn’t a normal spotting. It gradually increased to the point where I needed to put a diaper on her. I was concerned it could have been a uti. So I decided to Unilocal local vets and had come across Otay Pets Vets. They had great reviews so I decided to give them a call.
The receptionist I spoke with was extremely kind and helpful, she answered all my questions and concerns and was able to get me an appointment that same day. Both the vet and the doctor were so friendly and knowledgeable and the wait time was great. I never would have gotten such great service at Banfield. So I was really surprised at how quickly they came to our aid and my poor pup.
The worst news I was scared of, Denali had to get an emergency surgery bc she was diagnosed with pyometra. I had no clue what it was and it was hard to take in. We didn’t have the money to even consider her diagnosis being so serious. It was either surgery or euthanasia. Dr. York was so understanding and compassion. Both her and the staff were so patient with me and what we wanted to do for Denali. They supported us every step of the way. It was heartbreaking to think that we would just give up on Denali so quickly, so we sought out options on how we can afford the surgery. Thankfully, they informed us about Care Credit. We took the hit and did the surgery. After all she is family and we wanted to give Denali that chance to recover and live a longer healthier life with us.
The surgery went well. It all happened that same night, even after hours. I just can’t thank everyone enough for saving our dog. You all made my experience so much more at ease. The staff there is amazing and I’m so happy I had called them initially. This is where we will take our french bulldogs from now on. We’re so grateful! Thank you all so much!

Staff can be challenging to deal with

Ended up taking our mini schnauzers to Ana since we can’t find Carmen. Ana is a sweet lady but she doesn’t do the great grooming work that Carmen did. I also found a few cuts and nicks on our dogs, which NEVER happened when they saw Carmen. Another thing I wasn’t happy with was the time it took. I dropped them off at 11am and they weren’t ready till 3pm! Carmen would have both in an out at 2 to 2 and a half hours tops. The weird thing is they have been very clingy since we picked them up from yesterday’s grooming and it’s also a behavior they never had before.

Where to start…
We have been taking our 2 English Bulldogs here since we moved back from Las Vegas, they have only been seen by Dr. Anderson and Dr. Knabe (I don’t think I would want anyone else)
Both of them are caring, very knowledgeable, and they always explain to us very well their thoughts and the course of action they recommend, however we never feel PUSHED to do anything. It is their professional opinion (which we fully trust) but the ultimate decision is always ours.
Brought in my Male English Bulldog a couple of months ago because he was limping, they did x rays and sure enough his hips were in pretty bad shape, however they weren’t 100% sure about how to fix the problem, that’s why we were referred to Veterinary Specialty Hospital with an orthopedic surgeon, for a consultation they sent the x rays, talked to the vets over there, we set the appt. (in the meantime Dr. Knabe was in constant communication with me to check on Marley, which is sometime that meanss a lot to me) We had the consultation with the specialist and we found out that what is actually giving him a hard time are his knees, so he will be having knee surgery May 27^th (fingers crossed everything will be ok) The way Dr. Anderson & Dr. Knabe treated not only the situacion, but my pet and us is just amazing! We will always go to them when it comes to the medical care for our babies.
I highly recommend them to anyone!
Thanks Dr. Anderson & Dr. Knabe for your awesome work.

We absolutely love this vet and Dr. Anderson/​Dr. Knabe (pretty sure that’s her name). We have been struggling since we moved to California a year ago with our 2 German shepherds and 1 cat loosing hair and being so itchy. While we figured it was allergies of some sort, the Vets helped up through the long process of revealing that our pets are allergic to the type of grass and trees here in California.
They have been so informative and helpful through this entire process and most importantly were able to help our fur babies feel better! I highly recommend!

FOOD FOR THOUGHT: I understand that everyone’s experience is different. This happens to be mine. My family and I were proud owners of a dog. He was a member of our family. In October of 2014 we noticed a growth on his side. Other than the growth, he did not show any signs of being ill. That same month I took him in for his annual check-​up and immunizations and was seen by Dr. Knabe. I brought his growth to her attention and asked if we could order a blood panel to check for any abnormalities since they would be drawing his blood to check for heart worm anyway. (I was willing to pay for the blood panel.) Dr. Knabe told me NO, that we should do a biopsy, a surgical procedure. Now, I work in the medical field, and while I am not a Neurosurgeon, I know that before any type of surgical procedure a blood panel should be ordered first. I cared for the well being of my dog so, again, I asked for a blood panel only to be denied a 2^nd time, yet she was insistent about cutting into my dog. Afterwards, I went home and my husband and I decided to keep an eye on it. If there were any changes in his behavior or the growth we’d take him in again. December came (2 months later) and he started behaving differently. He was lethargic and his appetite had decreased. He was nearly 10 yrs old, a senior dog. We knew at some point his energy level would decrease, however, he had lost weight and that was cause for concern. We took him in again. This time we were seen by Dr. Anderson, the head Vet. He was immediately concerned with the weight he had lost since Oct. Dr. Anderson did a hands-​on approach to ascertain our dogs growth and quickly determined that the growth on his side was not the only one. This was not good news. Dr. Anderson told us that we should order a blood panel. (Yes, he said we should order a BLOOD PANEL. Exactly what I had requested 2 months earlier.) I told Dr. Anderson that was exactly what I wanted to do in Oct but Dr. Knabe told me NO. Dr. Anderson didn’t say the words out loud, but he nodded his head and his facial expression acknowledged that the ball had been dropped. A blood panel had been done and we were told it would take a couple of days for the results to come in. A couple of days passed and we received a phone call… from Dr. Knabe. She said she went over our dogs blood panel results and she believed it was Addison’s Disease. She went on to explain what AD was and told us that, with medication, it was treatable. She gave us hope… which was immediately ripped away. She admitted that she had not yet conferred with Dr. Anderson about the diagnosis of my dog. I was in shock. I was a mixed bag of emotions. After the call ended I told my husband what she had just told me and LITERALLY two minutes later the phone rang. It was Otay Pet Vets… again. A woman told that us the blood test results were in but Dr. Anderson had left for the day so he would call us in the morning to discuss it. I told her that I didn’t understand what was going on because Dr. Knabe had just called and gave us the results. The woman was confused and didn’t know what was going on. I told my husband what happened and we were both furious! How unorganized and unprofessional! Was our dog going to live or die? The waiting game was beyond cruel. The next morning Dr. Anderson called and said that Dr. Knabe admitted to him that she had called us without conferring with him and that she apologized to him. (TO HIM??? She screwed up TWICE with us. She should apologize to us!) Dr. Anderson proceeded to tell us that our beloved dog had cancer. He wasn’t going to tell us NOT to perform surgery but given his age and there being no guarantee…
We decided to make him comfortable and love him as much as possible until he was ready. He was with us for almost three more months. Over that time period his health slowly declined. In March 2015, just three days after his 10^th bday, his eyes told us that he was ready. I called and made the arrangements. Unfortunately, when we arrived at OPV we we informed that Dr. Anderson (who was scheduled to perform our dogs euthanization) was performing an emergency surgery and they didn’t know how long it would take. I felt that, under the circumstances they could have called us to inform us of that fact BEFORE we left our house. We knew our dog was not the only one in the world, so we were understanding. Someone else was trying to save the dog they loved. It’s just after all that had happened over the last 3 months it was the last thing we wanted to hear. After waiting outside for 90 minutes it was time. We were all there with him to say goodbye. He went peacefully surrounded by the family who loved him dearly. I hope somebody learns something from our experience. Whether you are considering Otay Pet Vets or your pet is a current patient and you choose to stay, request to see Dr. Anderson. Someday, if/​when we are ready for another dog, we will not be returning to Otay Pet Vets. Too much disappointment and heartache