Navy Federal Credit Union

If you value ATM cash deposits as I do, you should know the reliability is spotty at best. Not all Navy Fed ATMs accept deposits and those that do are hit and miss. I frequently have to drive across town to another branch to make my deposits and it’s getting old. Their APRs and APYs are nothing spectacular and rather standard as far as credit unions go but their teller lines are well beyond standard. Be prepared for extraordinary waits at all branches all the time. Our Military and DoD members deserve better!

My review is for overall branches, I was surprise when I applied for a car loan, although that my credit is not excellent anymore I still able to get real low rate… I salute you for a good service. Keep up the good work for the citizens.

The place is clean and the staff are professionals in their respective fields. When the line gets longer they open up another teller. The most important part of their service is to provide their members privacy. If you want to request for a loan you are taken into a private room to discuss your needs. Unlike most banks that have an open area concept where others may over hear your private information. The downside is, if you order your personal checks from them it is expensive. Otherwise, I would have given them 5 stars.

The teller named Ressa is so rude smacking her lips and looking at me up and down while I was on her window. She had a «better you than me» attitude. She was very unprofessional. She did not offer any help to my situation unlike most tellers during my previous visits. I did not like my experience at all. She shouldn’t be interacting with members with that «customer service».

Wish this location had a drive through teller and atm line. Trying to hit up the atm with a baby is not fun. It takes forever to get the baby out, and then stand 4^th in line for the outside atm on a Sunday evening.
Service is usually nice though inside, no complaints on that front.

Customer service is great. But the lines are ridiculous specially one pay days and after work. My advice go early or use the do it yourself ATM for most items!

Customer service with a smile is always a plus.

I’ve been banking with NFCU since 1983 and believe the service all around is so much better than regular banks. The Eastlake branch is where I’ve been coming since they opened. At times the lines have been long, but had all but one or two of the tellers open. More recent, lines are not to long or the wait for other services. Today I waited 7 minutes for other services. Many like me do most their banking online which reduces the traffic at NFCU branches. NFCU has the best online banking ability that I’ve experienced. Loans, Credit Cards, IRAs, and my kids college IRA account … They do it all.

This place is a clusterf#ck. I used to work at a bank I know how it works and how to provide good customer service. Apparently nobody in this building does. Three times I’ve had to walk out because it takes FOREVER to get anything done here! Everyone is slow and inconsiderate. I went in just today to have some temporary checks made which takes maybe 5 min. After waiting in line for a teller I get there and she tells me to go to the front desk. Then the girl at the front desk tells me to sit and wait for one of the ladies in their offices to help me. For a friggin temporary check!!! I waited for 30 min and gave up. It was ridiculous. And if course navy fed has no direct number to call to complain to anyone.

This branch was just fine. Its the same as all the others. So quit bitching people or go get ripped off by BOA or another moey stealing drug cartel/​terrorist money laundering bank. People just complain because they are miserable. This bank is fine. Ignore the retards

This is by far the most horrible banking experience people could experience, lady at the desk does not great you or welcome you as you walk in, lines are horrible, not to mentioned the faces and looks on the tellers, makes me feel they are not happy working there and they make it difficult for everybody else… If I was to get bad service with a smile a might suck it up and deal with it, but bad service and bad attitude do not mix together.
I love banking at Navyfed but this one branch at Eastlake, makes me hate all branches in general and it is not right, they should get new positive personnel at that bank.
Such a great bank and such bad employees

The slowest, least productive branch I’ve ever been in. Sucks.

This NFCU drives me absolutely insane. Although I’ve never been to a Navy Fed that actually had acceptable lines (ever), this one takes the cake. If you have some banking to do with an actual teller, make sure to set aside a good amount of time or inform anyone else with you that you’re going to be a while.
The Navy Fed ATMs are also of the older variety, which don’t accept cash or checks straight up (like BofA or Chase), requiring you to have your account number whenever you want to make a deposit.

When i walked in the lady at thefront desk didnt say a thing. No «Hi how are you» or «Good Afternoon». I know hats ate discouraged and i forgot to take mine off. So one of the workers refused to help me until i lifted up my hat to show my face, even though i already gave her my i.D. And other info. Nice building but this NAVYFED NEEDS HELP WITH CUSTOmER RELATIONS!

So-​So Branch. It’s always busy, and the lines are horrible. Just go in the mornings if not prepare to stand in line.
Also is not the tellers fault, that they have to deal with a bunch of tools that just stand in line to ask dumb questions.

This branch sucks.
There’s clearly a long line and only 2 tellers and it’s obvious that everyone in line is frustrated but the employees act so oblivious to the situation. They don’t even acknowledge or at least convey good customer service by validating the customers’ concerns. The mood at this branch is not welcoming especially because the employees don’t seem to care. You, seriously, have to plan at least 1 hour to 2 hours of your day at this nfcu branch if you have to bank here.
I say, find somewhere else to do your money business if you can help it. Good luck, Unilocalers.

I remember coming here a long time ago cuz they were the only bank that had a coin machine that would directly deposit your change into your account. Obviously this was way before the branch on Imperial Ave opened. I know. You’re probably thinking why I would drive down to Eastlake when I could have used the coin machine at my neighborhood Ralph’s. Well, I didn’t want to pay the fee they charged for cashing coins. I had a lot of change saved up from over the years and at that time I really needed all of it. But omg was that machine loud! Every coin echoed in that building. While using the machine I felt every eye watching me. At first I was very conscious because I don’t like drawing attention to myself. But after a while I realized I shouldn’t care cuz I’m getting my damn moneys! Haha…
When I was done, I had to wait in line so I could cash in on my savings. And like any other NFCU, there will never be enough tellers for the amount of members waiting. Don’t know why though. They always seem to have plenty of staff around.
I don’t come here unless I’m in the area so they’re just A-​OK with me =)

The staffing level here is not indexed to the quantity of customers.
To put it another way,
Expect to wait… in line with people who could have used the ATM, who don’t pull out their card before they get to the teller, who ask questions like, «how much is my balance» when they COULD have used the ATM, iPhone app, or website for this information.
The building itself is very pretty, in a very nice part of town, but if complimenting the damned bricks is as good as this gets, what a poor reflection upon NFCU.
HEY MANAGEMENT! HIRE SOME MORE TELLERS.
Interest rates are terrific, expect 10% APR on a Platinum card, and around 4−7% on auto loans. Stick to off-​hours, NEVER on the 1^st or 15^th of the month and you’ll be OK

I won’t go into the details in terms of what products and services that NFCU has to offer it’s members. This review is really based on the customer service of this branch.
Simply put, they never have more than 3 member service reps available so the lines are always LONG. The only upside about NFCU is that they are open on Saturdays.

Hip-​hip-​HOORAY! Hip-​hip-​HOORAY!
Kudos to Navy Federal Credit Union for being my banking instituion for over 15 years. I got my first savings account, after I graduated high school. They gave me my first loan, with only $ 200 in my savings account and no money down, for my first new car. Whenever I’ve needed the money and taken out consumer loans, I received great, low rates. Lastly, the interest rate on my Visa Rewards kicks ass!
I’m so glad that they’ve now opened a branch in Eastlake. My best experience with them was when I sold my first car to get my new Honda Fit and needed another car loan. I actually had a personal loan against the car with a 10% interest rate and still owed a balance of $ 3K. They were happy to roll over my current balance into my new car loan and gave me a new (and lower) loan rate of 6%. This definitely saved me $$ in interest.
Another good experience was when I first went off to college and my brother, who lived overseas with the parents, needed to make purchases. Unfortunately, most companies won’t allow you to use a credit card with a PO Box address. This was all pre-​Internet. So, being the nice sister that I am, I gave him my credit card number, with express permission to use it, as long as he paid me back. Within 24 hours of my brother making a credit card purchase, NFCU security services called me up, to report «suspicious» activities on my card. I did confirm that this was an approved purchase. It’s so nice to know that they are really looking out for me.
Both instances definitely deserve two thumbs up!
Banking here is a breeze! Great customer service. A coin machine to dump all the change that’s filled up your piggy bank. In my case, it’s an empty candy jar. The only advice is to either go really early or really late, to beat the lunch or after-​work crowd. If you do happen to get stuck in line, the waiting area plays a nice selection of kids videos that you too can watch, to help pass the time!
Navy Federal Credit Union membership is limited to people serving in the Armed Forces (active duty, retired and reserved), family members and all DoD (Department of Defense) employees. If you can get an account with Navy Federal, I suggest you do, to take advantage of what this financial institution has to offer.