Mission Federal Credit Union

Great staff specially Justin.
He was informative and very knowledgable which made my visit nice and smooth .
:)

I have been banking with Mission for 7 years and have never experienced any problems. When I’m traveling and need to take out money I go to any 7 – 11 or co-​op bank and withdrawal for free, free coin machine, lose my card they can make one on the spot, if I have any concerns they are attentive and answer questions accordingly. Many complaints I see are because Mission puts «holds» on checks. Most banks put a hold on a check and honestly I’ve never experienced a seven day hold like another Unilocaler wrote. Also complaints about bad customer service… Every blue moon you get a teller that’s not upbeat and chipper, but isn’t that the truth about any bank or Starbucks etc? I’ve experienced no hidden fees and have never had to pay anything to have my money in a savings or checking account. Highly recommend Mission Fed!

If you can’t trust a bank/​credit union to keep track of your money or get access to it when you want (even at their own ATM), wouldn’t you pull out your money? I sure did.
I have heard some conspiracy theories of how the big banks in the US are controlled by the same old money names that own the Federal Reserve Bank and were very possibly responsible for the recent economic downturn. True or not, they are controlled by large corporations, and by banking locally with a smaller company, some good may come of that in our part of the world, so I decided it was time to shift away from the big guys. It seemed like a good idea at the time, the non-​yelp research looked good on them, and a very trustworthy friend used to sit on the Board of Directors at MFCU.
There were issues from the start, but I dealt with them via phone and in person. My ATM card wasn’t working even at their ATMs, so I went in to replace it. It worked. Then it stopped working. After going back to the branch and fixing the issue, the ATM card worked, but the receipt showed a balance in my account that was less than ¹⁄₁₀^th of what it should. That’s not good. Back to the branch. After a lengthy wait, and 20 minutes with the teller, she showed me that the money I thought was in there really was. Well, that’s good. What about solving the issue? «That’s really weird» was the teller’s response. No more help than that from her or the manager.
So, back to the big guys I go. In over 20 years of banking there, I have had fewer issues than in just 2 months at Mission Fed. Plus, their ATMs have always worked and been right.

If you are planing on opening an account here. Take my advise and run as fast as you can but to the opposite direction. Horrible customer service not the employees, but the management and the bank overall. I been banking with them for a week and already have problems.
Just to clear this out first I am a young responsible professional with a 700 score so there is not way I am an special case, but if they did and you have a different experience please let me know! They have this theory that apparently most people are bad, so for 30 days you pretty much can’t use any of their services. The app is useless, because you can’t use most of the features until «you gain the benefit» as they told me. If you deposit a check they place a hold of 7 days. But wait non of these information is shared when you open your account. Just like any other bank they work for their own gain; not what I used to hear about credit unions.

I was a long-​time member but closed my account with MFCU several years ago because of all their increasing fees and incompetent tellers. I tried to open an account with them yesterday because they have a branch conveniently close to my house. I was told the wait would be 45 minutes. They offered an appointment, but it was for the following week. Frustrated, I walked across the parking lot to the Chase Bank nearby and opened an account immediately… and got a $ 250 bonus! MFCU — Keep up the good work on steering customers away from your credit union !

I am so happy to see more and more Mission Federals around town. I have been with them since around 1996 and I have been of fan since. I really enjoy their coop partnerships with other credit unions around town which allows members to use their ATM’s without fees.
When I came by here to withdraw money for a cash purchase, the customer service was A+ rated. What ever branch I visit, I am treated as if the particular location is my home branch. This location has a great drive through, unlike my home MFCU.
This may seem funny, but I like the fact their ATM’s have large buttons.

I actually wished I banked at Mission Federal because there are more of them then there are North Island Federal’s.
Mind you, NIFCU branches are bigger, but I would rather have more branches then «bigger ones».
I bank with Mission Fed as they finance my car payment. I have yet to sign up for direct deposit, so I pay my car payment the old fashioned way (going in). Every branch that I have been into, including this one have had friendly staff and always lookin nice!

I stopped using one branch of MFCU because of the incompetence of the tellers, and an overzealous security guard that got confrontational with me in the parking lot because of my baseball cap.
Yet, it was validated to me today when I used this branch that MFCU is becoming a police state where there is a dress code to enter their branches.
It was told to me by a teller today that it has always been there policy that customers are not allowed to wear hats or sunglasses when entering the bank. She said that it is so they can see the customer when the transaction is going on. Yet, if I am wearing a baseball hat backwards and no sunglasses on my face. They should be able to see who I am, especially when I just showed them my license.
If this is going to continue, then I will discontinue any further business with this institution.

I’ve only recently began banking with Mission Fed but and I am not at all satisfied with their customer service. I was particularly not impressed by loan officer, in the Eastlake branch, Cynthia Martinez (800−500−6328×3061), who failed to return any of my inquiries once I was turned down for a line of credit. After leaving several mesages to her direct number (see above), it bacame obvious that I was being ignored due to my low priority.
Unfortunately, as many others, I’ve encoutered a rough finacial patch due to the economy and bad inverstments but have shown exemplary credit history prior to the recent troubles. It was disappointing that I was treated in such a manner, and beleive that I, as other customers in similar circumstances, deserve the common courtesy of a call back and dignity of acknowledgement.
I will go in to close my remaining accounts today and will warn all I can reach to avoid this institution.
George A. Borbon

I don’t bank here but I sure do love withdrawing money from their walk up ATM and drive through ATM without getting charged any fees.
Its close to my house, drive through ATM, spacious, clean and hardly ever a long line for the drive through.
It’s a win for me.
Thank you credit unions for sticking together and not charging any fees for credit union members.