Hugo Aguilera – State Farm Insurance Agent

WARNING*** Hugo Aguilar’s agency has the WORST** customer service in the 91 910 area! Hugo is my agent and refuses to call me back for car insurance quote. Was purchasing a 2015 Equinox and needed a quote, it took three days to get a response, and that was via email. I then ask them to call me between 12:30 — 1:30 p.m. to discuss my upcoming payment and Hugo’s response was: Find another agent. WOW! Jaw to the floor! I paid this agent in FULL six months in advance, I paid to be treated like a solicitor. If you value Customer Service and believe it is a important to maintain a good relationship with your clients, then AVOID HUGO AGUILAR INSURANCE AGENCY. You have been warned. Next stop BBB…

Normally Hugo Aguilera’s State Farm Insurance is really good at answering the telephones but as of late there 619−420−3227 phone number has been going to a answering machine that does not give any options to speak to a representative. I have called the 1 800 number to talk to them and even they have no inside State Farm Insurance phone number that directly lets them talk to agent at that location. I need to switch information on my policy which greatly changes the amount that I owe however I do not live anywhere close to that location anymore and now I’m forced to have to drive 45 minutes away just to conduct a transaction that should be handled over a telephone. State Farm Insurance itself is fine but dislocations phone system needs to be fixed I’m sure they are losing customers that would like to call and ask questions about policies. They’re losing a current customer of 10 years starting January 1^st thanks to not being able to get ahold of them.