Enterprise Rent-A-Car

The customer service and the quality of the rental cars at Enterprise cannot be beat. I have used their service for many years and always had a very good experience. Even when there is a glitch, as there sometimes will be, they go above and beyond to remedy the situation. I have used all of the Chula Vista locations and the airport location and this location provides the best service.
This time we got an almost brand new Black Toyota Sienna. It drove beautifully, the gas mileage was excellent and the seats were roomy and very comfortable.
I am looking forward to my next adventure in July, as I know I will travel in safety and comfort thanks to Enterprise.
Thank you to the Memorial Day Thursday and Tuesday crew, Excellent customer service
You rock!

This location as amazing customer service!
I had an appointment at 5PM to pick up my rental and I waited about 5 minutes and everything was settled in less than 10 minutes. The only thing I was sad about was there were not a lot of options of cars. The only «cool» car was the challenger, but someone took it before me, sigh. So, we ended up taking one of their nissan. Still a nice car but I really disliked their layout and how compact it was. But, it’s not their fault, just came in at the wrong time when all the nice cars were rented out. Also, shoutout to Anna, Kyle and Tori! They were so sweet and professional. Kyle was the one who helped me out the day of renting the car and Anna spoke with me on the phone and she even remembered who I was! Talk about great customer service :)

They are great! I rent frequently for my job, and they are always very accommodating, very friendly, and very anxious to make sure everything is right.

Horrible!
Let’s start with picking up my rental. I got to the location with 4 people working and a long line. No sense of direction just stand here and we will call you. I had a reservation but that didn’t matter. Even a person that walked in 10 mins after got helped before.
So fast forward 45mins later and I’m doing a walk around my car. I point out issues with damages but the representative Amanda said everything would be fine and didn’t mark anything.
I took pictures of the whole vehicle cause I just like to make sure I’m not charged.
Let’s do one more fast forward. I return my car and the representative brings his manger out to look at the damage. They ask me where it came from and honestly I don’t know cause it was there before I got the rental. They didn’t understand how someone wouldn’t mark the damage.
Let’s just be thankful that I had time stamped photos or I’d be out $ 500.00 and my insurance would of paid out for something I didn’t do and happened before.
Oh and when I made the reservation it was less expensive but I guess hidden charges come out of nowhere.
Lesson is always take picture of the rental you get.

Had another fantastic weekend thanks to the Enterprise weekend special! The experience was made even more enjoyable by the fantastic staff and thier outstanding customer care service. While I’m rating my experiences here, I can assure you that I speak for the many that I witness receiving the same courtesies extended by Mike, Amanda, Courtney, and the rest of the team while I’m in the office checking out and checking rentals back in. Great job guys, see ya again soon!

Great customer service! Called them on a Monday morning that I would need a large SUV. They picked me up at the body shop, got me in a Tahoe to accommodate all my car seats. The car was clean and waiting for me. When I let them know I was returning it sooner than expected they said just to stop by their office first and they would take me to the body shop to pick up my car. Patrick took care of me when I returned the car. It was quick and easy, and I appreciate the friendly customer service.

Genaro & his co-​workers here truly deserves 5 stars for their amazing customer service!!! As soon as we walked through the door we were treated with upmost professionalism & everyone who works here is very friendly. Genaro took his time showing us the available cars & rented us the perfect one. If you need a rental I highly recommend Enterprise in Chula Vista.
Thank you Genaro for all your help!!!

Made a reservation two weeks in advance and when I arrived to this location I waited over an hour after checking in to receive my rental. The purpose of the reservation was so that they would have a rental available for me but they didn’t, in fact everyone had to wait regardless of reservations. The way it works is you check in then sit down and as people are returning their rental car, they quickly wash/​clean then give it to the next customer on their list. I was very disappointed they don’t have your car ready. My family had to wait in a crowded waiting area for more than an hour! What a way to start our mini trip. If you choose to rent a car from here make sure you are not in a rush or have somewhere important to go! I will not be returning here.

I made a reservation from Dec23−26 and specifically asked the lady on the phone if it was okay that my wife was going to pay but I’m the one with the license. She tells me yes as long as both spouse are present. Okay me and my wife get there walking in the damn cold at 730 a. m because my wife had work at 800a. m and as my wife is about to pay she shows her credit card and I show my license, only to get told I’m sorry you can’t rent a car today because my wife also needed to show a license. Wtf!!! Now this doesn’t make any sense. Why does my wife need to show a license? JUST TO PAY with her credit card (REALLY) she couldn’t just show an I. D as proof, when I was going to drive it, because I was the licensed driver, Are you serious?! I’ve never heard such a thing! So me and my wife’s Christmas was ruined because I had no car to go spend the holidays with our families and my time got completely wasted all because the lady on the phone gave me the incorrect information. I was very very upset and emotional when I left. They obviously need to retrain that employee. So me and my wife had to walk all the way home thinking how we were going to spend Christmas with our families and what to do next. In the freezing morning plus it started raining and with NO CAR!!!
Then my wife is late for work because she had to wait for the bus. Very frustrating, never trying this again!

Horrible place to rent a car. I’m giving one star because zero is not one of the options. We reserved a van here 2 months in advance, and they called me to confirm that we will still pick the van. We discussed with them that we will return the van at a different location that will not have an additional charge since they will be closed on sunday. They confirmed it with me two days prior that it is perfectly fine and there will be no additional charge. The morning of the pick up date, they told us we couldn’t return it somewhere else without paying a $ 100 drop off fee even though we had a confirmation email two days before that there would not be any additional charge. They offered us to just keep the van for an additional day for half price then return it monday. I call BS, they try to scam us for another $ 100, because the apparently the policy changed the day before our pick up date. So we left and just used 2 cars instead. Saved $ 250 for the trip and they lost another customer. Screw you enterprise.

We reserved a car over a week in advance and then was called the eve of the rental to be informed if we were renting an SUV we couldn’t use a debit card. only a credit card can be used to rent an SUV. This is because of a new rule in place by a new manager. WTH? I informed Ms. Amanda that the appropriate thing to do is to disclose that at the time of the rental. And that we would not be spending $ with them. We were able to rent from another enterprise with out the «new rule».

Great experience! My car was in the shop, and I needed to get to work, so I did a little research and found the Chula Vista location was both close and the cheapest around. Pick up the next morning was relatively fast, and the car was clear and free of any major scratches. Drop off was easy as well. I’ll rent from them again, and I recommend them to anyone!

Carlos was working on the day I came to drop off my rental car to the location I was told to drop it off at by another enterprise rent a car location. Unfortunately, Carlos stated I should have gone to another location. He was unable to assist me in anyway or offer a ride to the dealership where I was receiving a loaner from my dealer. He was very unprofessional and argumentative and I feel he would benefit from some simple basic customer service tips. His cohort intervened and provided a ride to the dealership for us after a 10 minute banter and utterly made us loose faith in a company I have used for years. I think his superiors should watch out for this very unprofessional employee and maybe assign him to tasks in which he has no contact with customers as he is totally unable to provide friendly interactions.

I really appreciated the professionalism I experienced at this location in Chula Vista. They communicated well with me and kept me updated with any changes. Because a drunk driver did a hit and run on two of our cars, we were out a car because it was in the shop. Instead of having me wait for the minivan they were going to rent to us, they gave me the option for another vehicle. I was pleased with the option because we were able to do some moves with the Chevy Suburban. We also utilized it for our Wedding Photography booking this past weeks in Vegas. Sorry to say, it’s time to return it today. Thanks Enterprise for the upgrade.

Needed a car for a trip to LA. After some research we found they had the best rates, so we made a reservation online for a 730am pick up. We arrived at 720, hoping they would give us the car early because we had to be somewhere at 11 and knew we’d be in traffic. They were so nice to accommodate us. They hadn’t even fully checked in themselves, but they got us out of the door in less than 10 minutes. There was no hassling, just business.
We ended up getting stuck in traffic (surprise surprise) on the way back from LA and they stayed past closing to check the car back in. I called to let them know and they were so nice about it. Check in was painless.
Only negative thing was that the gas was at a quarter tank, so I had to fill up before getting on the road. Luckily there was a Costco right next door.
Overall, great experience. I will definitely be using them again in the future.

The service was awesome especially the person who helped me initially and towards the end when I came back to return the vehicle. All staff members were awesome especially to Anthony. He was super kind and very helpful. Thank you

Great service Joey the Manger took care of me understood I had a family emergency and got me in a car quick then when I got back at Manger Katelynn was a sweet person also … great service

They’re almost always on time for home pick ups. The staff is professional and polite. As a regular customer and a frequent car renter, Enterprise is most consistent across the country when it comes to customer service and selection of cars. Enterprise my first choice when it comes to renting a car.

I was so worried about this Enterprise branch because of the poor ratings. That’s why I called the branch on Main St, because the staff had better ratings over there. However, my experience here was very smooth.
I honestly did everything last minute because I didn’t expect to get my car painted so suddenly. Even with my last minute need for a rental, they got me processed for a Hyundai Elantra (really nice car) in a short amount of time with the usual paperwork procedure and $ 300 deposit. They did try to up sell me on the insurance package, but I am guessing all Enterprise employees are trained to do so.
Anyway, I had the car for 2 days and dropping off the car was just as easy — of course both times was on the weekdays, so not as many people. Anyway the staff was friendly and informative, so I wanted to add this one good rating to balance out a few of the bad. After all was done, I told them straight out that I was so worried due to the poor ratings. They did mention something about new management.
I had a good experience, and I would get another rental from them if I need one in the area.

Wretched, wretched service, or lack thereof.
I’ve used the Enterprise on Main St., and always received good, prompt and friendly service.
From the moment I entered this location I received nothing of the sort. The agent who helped me with my rental didn’t say hello, didn’t look me in the eye until it was time to ask if I wanted to add-​on insurance, and DIDN’T GET OFF THE PHONE, THE ENTIRE TIME HE WAS «HELPING» ME.
I get it. You’re busy and multitasking is absolutely necessary, but you can acknowledge the person you’re supposed to be helping, put the phone on hold, or ask for help. The car, despite a reservation, wasn’t ready, and needed to be washed, adding to my time in hell.
Upon returning the car, there was only one agent working (and one glued to the phone, surprise) and a line built up, of at least seven people. We shifted around, making small talk, and made light of the situation. The agent who helped me with my return was much more service-​oriented than the agent who initialized my rental but it still was a prime example of a poorly run office. Really? You send out three agents (possibly to do their famous pick-​up service) and leave one guy struggling with Monday morning rental/​returns? That’s just poor management.
Go to the Main St. branch if you can, much more professional.