Edible Arrangements

I ordered on-​line from Rhode Island to the Chula Vista CA location, last minute, on a what I’m sure is a busy day of the week for them. My order was going to Coronado — and I could have chosen another equidistant location. I was skeptical that the on-​line order would down load for them before closing, so I immediately called to confirm with a real person. A very polite and friendly person answered the phone and the order had just shown up on her screen! [First star!] I needed reassurance that they could deliver by the following day and that although I was ordering a «small», it would not be embarrassingly small. She was very accommodating to assure me it was perfect for the occasion I described and she even gave me the overall dimensions of the arrangement. [Second star!] Email notifications told me as it was being arranged, as it was out for delivery and that it was delivered! All super fast. [Third star!] Great job! On time! As ordered! No hassles! The recipient was dully grateful, loved the fruit [Fourth star!] and sent me a picture which I would upload if I could.
[The only reason I did not give this location a 5-​star, in spite of my stellar review, is because there appeared to be a couple patchy, blank spaces not filled-​in with fruit, where I could see the kale. This was noted from a picture taken as it was delivered, not later as it may have been nibbled upon!]

Actual product is good. Picked up some chocolate covered strawberries for my family.
The store itself isn’t very nice. It’s raining out today, but the floors looked dirty everywhere other than just the entry way. When I first entered, there was no employees on the floor at all and I sort of just stood there till somebody came out. When a girl came from the back, I saw at least 4 people standing back there. Now I’m not trying to be rude, but the girl who came out had make up on the back of her hands (like color swatches) and answered my few questions with «uh yea». That just didn’t sit right with me because 1, you should have at the very least clean hands when you’re handling food (gloves or not, and especially if your gloves are clear) and I would like a confident answer if I’m spending my money there. Not some half a$$ «I think so» kind of sounding answer. If you don’t know, it’s okay! Just ask for help from a coworker or manager. I’ll be patient while you figure it out. I am very understanding that we don’t always have the answer.

I had a wonderful experience with this store. I had made previous arrangements to pick up my order first thing in the morning. I had ordered 4 of the large Holiday Snowman arrangements with Christmas tree strawberries. They were beautiful. The arrangement was bigger than I had expected. The customer service was amazing. They carried the items to my car and even gave me a free chocolate dipped strawberry. I think receiving an arrangement from Edible Arrangements is better than flowers. Our customers are going to love their gifts! I will definitely do business with this store again.

Don’t waste your time! Awful service. My wife ordered a bouquet of fruit for my birthday 5 days early. Called the day before to confirm delivery before 1 pm. Day of at 4 pm we had nothing. She called and was told it was on the truck. Never showed up before we had to go out at 5 pm. Do not order unless you are ok staying home all day and waiting. We live 4 blocks from the store and they still keep there word about delivery time.

Great customer service. I called in this week to place an order for my wife for nurses day and I was greeted by Roxy she really gave me a good deal took her time to show me everything that they had available with balloons, candies and even a stuffed animal.

First experience…
Delicious and wonderfully crafted arrangements, delivery took longer than expected.
I ordered my arrangement on a Monday night, and I figured it would be there by Tuesday afternoon. I received a call Tuesday saying they were having issues with I forget what… which is understandable, but my order didn’t get there til Wednesday mid afternoon. A little bummed out about that, but they were very courteous, kept me updated throughout the process and even threw in an extra treat for the inconvenience.

Absoluetly nomn! Why get flowers that will die when u can buy a gift that’s pretty and they can eat! Plus they left a coupon on my door. That’s why I went in today and the lady in the front was super sweet and extremely helpful. Signed me up! I think her name was CEce. Awesome customer service. And delicious treats.

This is the last time I will order from this location! Still waiting for my delivery! I was told an hour and a half ago that the driver would be here in 30 minutes. I called again and now they say 15 minutes! Thus place is horrible! They offered me free apes also. Well after spending $ 150, apples won’t cut it!

My husband went for mothers day to get a strawberry box with mom heart decorations on them with a bear, he picked them up and when he got home and I opened the box there was no hearts, the strawberries were so little for paying 70! Dollars and when he called to ask about what happened they denied that they did tell him they were out of the decorations and that they couldn’t do anything about it, very disappointed we paid almost 80 dollars for little strawberries that were not even fresh, and looked nothing like their display

Not happy with this place at all. I understand that they can’t guarantee delivery times but man, there’s gets to be a certain time of day where you don’t want to be waiting on a delivery. My house is probably located 10 minutes from this place, I know they’re busy and their schedule is probably set but dang they took forever to deliver my order. It arrived very late in the day but wait there’s more… part of my order was wrong. So the driver had to go back to see if she could get what I ordered. So it actually arrived even later. I know people make mistakes but for me… I’m not going with this place again. I would have given it only one star but the actual order itself garners a second star.

Out of the 3 times I’ve ordered from here, they’ve lost my order once and end up waiting 1 – 2 hours for the arrangement to be made. The other two orders, ordered days in advanced and still on the day if pick up, they have never been Ready on time and still wait 1 – 2 hours for the order to be made. But the money is always withdrawn on time.

i understand they have a busy staff so i will make my story simple
i said «as late as possible» 2 times !!!
i said «if no answer you just drop it off at the door» 2 times
i even called the mornin of the delivery to make sure we were kn the same page
i said «it’s a surprise»
i got rotten fruit
they called my wife with an attitude «well i dont know how were gunna do this because your bot home»
again the fruit was bad
again their staff needs better communication within each other

I am so upset with this store. My daughter is on deployment and ordered an arrangement for a family friend for Mother’s Day that was supposed to be delivered on Sunday. I spoke to one of the employees and she said they were running late and would be delivered at 8:00pm. It was never delivered. Then I called the next morning and I was told it would be delivered after 3:30 that day and would be adding 6 chocolate covered apples for the inconvenience. Again it wasn’t delivered. It is ridiculous that they would take advantage of a 19 year old sailor. Will never order from this store.

I ordered a Best Arrangement of 2015! Delicious Celebration® Dipped Strawberries, Pineapple, Bananas & Apples
— Chocolate Dipped Bananas: 8 Pieces
— Dipped Pineapple: 5 Dipped Pineapple
— Chocolate Dipped Apple Wedges: 8 Wedges
— Delicious Celebration® — Small
— Dipped Strawberries: Semisweet Chocolate (Half Dipped). They forgot the dipped Bananas. I called the 1 – 800 number and they called this store. The 1 – 800 operator siad that the store admitted that they forgot the chocolate covered Bananas. She asked if I would take a box of chocolate covered apples and Bananas for compilation. I siad yes that it would be fine. The 1 – 800 operator informed me that the box of chocolate covered apples and Bananas would be delivered later today. I waited and waited. It was 6:40 p. m, store closes at 7:00 p.m. I called the store directly, they siad it would be delivered today. I finally received it at 7:10 p.m. My question is if I hadn’t called about the missing Bananas. Would they have let it go or called me and apoligized. I don’t think so. Most disorganized and dishonest store I’ve ordered from. This makes me wonder how many edible arrangements I’ve sent over the years that we’re not correct, and how much money they have swindle from me for incorrect arrangements. Did they send a small instead of a large arraignment, did they forget some of the fruit on a arrangement, did they forget to dip some of the fruit with chocolate, who knows. Do not order from this store unless you want to get short changed or you pick it up yourself and make sure you are getting for what you paid for.

The worst organization I have ever seen! Ran out of bears at 9am on Valentine’s Day! How does this happen??? All I ordered was a bear and 12 chocolate covered strawberries and I’ve been waiting for going on 2.5 hours
Never doing business here again!

I ordered a gift basket and the people at branch, including the delivery person, were all the nicest people in the world. They worked with me so intimately to assuring that my bro and his wife had a nice surprise. Thank you so so much!

This is the type of Unilocaling that I really don’t like doing. But to honor the purpose of Unilocal I must share my experience, both the good and the bad.
With this particular Edible Arrangements it’s pretty bad. I placed an order for pick up on Valentines Day and as was the case with everyone else, my order was delayed by 2 hours from my promised time. I guess that could have been eased a little bit by friendly customer service. The «oh well» mentality won’t get you far. This EA should have planned better for Valentines Day. When other customers asked for the manager, he or she refused to come out… pretty weak service in my opinion.
The only bright side was that the fruit was good… only to bring it all down again by them not putting the greeting card to accompany the arrangement.
$ 80 should get you an arrangement that’s on time and complete with the greeting card that you typed up in the order form.
Next time I’ll stick to roses or macaroons or maybe another Edible Arrangements Store that can handle my not so hard, average joe, type of order. Hey for $ 80, I don’t think I’m asking for too much.