Eastlake Living Party Rentals

I wasn’t a big fan. So why am I giving it 3 stars instead of 2? solely because the delivery guys were incredibly nice and professional, and the equipment itself was in decent shape.
However, I was very disappointed by the owner’s attitude and lack of attention to customer service.
Off the bat when I called in about 10 days before the event to inquire about prices she was very short with me and it made me feel like I was bothering her by giving her business.
Fast forward to the day before the delivery, I called back in to see if they had a time frame of when the items would be dropped off (since I never received the call myself) and she told me «tomorrow between 9 – 11 am» which is perfectly acceptable. However, I requested for someone to call me prior to coming over because I have dogs I need to secure and didn’t want them barking up a storm and waking up my husband who works night shift. Either way, I left around 8:30 am to go for a run and during my jog I get a call from a very nice delivery guy who says «hi. We are here knocking and no one is answering» at 8:45 am while I hear my dogs barking up a storm in the background.
I explained the situation to the guys and they were nice enough to just leave the items without me being there and that I’d get a call from the owner to collect my credit card over the phone.
I missed the call from the owner to collect the card. So I called her back and I said «hi. It’s Ivette, I’m calling to give you my credit card for the delivery to xxxx xxxxx road» and she just sat there in silence. I said «hello? We must have a bad connection» and she replied «no. I heard you. Ok…» Maybe another 3 – 4 seconds of silence and I go «well do you need it? Or should I call back some other time?» And she goes «no, no, just give it to me HONEY». So I did. I also brought up the whole «when you pick up the furniture, can you have the drivers call me prior please, since it wasn’t done upon drop off?» «Sure, not a problem».
Lo and behold this morning at around 11 am knock on my door and dogs going crazy. And sure as, they were there to pick up the items– without a call prior to pick up.
*sigh*
Hopefully Josie reads this and makes some adjustments so that family-​owned business around Chula Vista keep getting the business they deserve but if nothing changes Im certain people would rather go to big corporate America companies where you know you’ll get the service you need.

Awesome! I rented tables and chairs for Thanksgiving. This was my first time using this business. The place I have used for the last 6ish years changed owners and I was underwhelmed with the new owners last year (which I wrote a review about). The tables and chairs were much better quality, less $$ and they were so nice and on time and hassle free. They are my new ‘go to’ for party rentals,
12 – 2013 — Rented from them again this Thanksgiving. everything went just perfect. Couldn’t have gone any better. Thanks Eastlake Living!

Used this family run company for our backyard wedding. We rented tables, chairs, linens, place settings and a large canopy. We worked with Josie on the pricing and selection of items. All of the products were delivered promptly and Josie’s husband setup the canopy for us. The price cannot be beat!
While we were going through pricing, we noticed the prices Josie quoted us were between $ 0.10 to $ 0.20 more than listed online. When we brought this to her attention, she immediately honored the price difference. Based on reading other reviews, if a furniture dropoff is scheduled later in the day, you can compete against the clock if the company runs behind. For that reason, we requested to be the first drop-​off at 8 am. They were there a little before and had already begun setting up when I entered the backyard the day before our wedding. You will have the rental all weekend as they pickup on Monday. Everything turned out beautifully for our wedding and no one could believe we spend a total of $ 2300 for our wedding., to include food, drink, rentals, etc. Every person at our party could not believe it with the elegant touches EastLake Party Rental helped add to our décor. Thanks again to Josie and her husband for being so great to work with! We will definitely rent from you again and family members say they will rent from you, too! Cheers!

HORRIBLE EXPERIENCE!!! Beware Party supply renters! Met with Josie and Orlando six months before our wedding and made arrangements to have chairs and other equipment delivered to our ceremony site. Two weeks before the wedding we met with them again to make sure everything was still good and Josie informed us that they changed their minds about the service they were going to provide. She told us they would deliver the chairs but not the other equipment that we needed. I was confused and when I tried to ask her why she was changing the arrangement we had with them she became extremely rude and told me if I didn’t like it then I could take my deposit back and find someone else. A day later I found another party rental supply that did provide everything I needed, and for a better price. But when I called to ask Josie how she would be returning my deposit because I was canceling our order she told me she changed her mind about returning my deposit and would be keeping the money. I spoke to Orlando later that day and after an unpleasant conversation he told me he would mail me my deposit but he never did. These two are totally unprofessional, extremely rude and complete liars. When we first met them they were running their business out of a nice office, but now they’re running their business out of their home living room. It seems like they’re going out of business and after experiencing how they treat their customers I can see why.

My first impression with this company was for sure, whoever was the Hispanic female that answered the phone didn’t have a friendly tone and was a bit rude. But since it’s in the neighborhood, I first inquired on how much the tall coctail tables to rent and also the table cloth fabric. I was surprised with how much they charge for the table cloths! I had to refuse on how much it was. The tables were way cheaper than the table cloth!
My best friend was the one that finished up the order for 6 round tall coctail tables. She then mentioned how the person she dealt with was a totally rude! But she just blew it off. They say that the drop off time was Saturday between 0900 – 1030. Unfortunately, they were 2 – 3 hours late! I had to call to try and figure out what time they are realy dropping it off since I had a lot of errands to do prior to our event. Thank God she got my number and was able to let me know when they were actually coming. The tables were sturdy and very useful for the party. For 6 coctail tables and delivery, my best friend spent about $ 75 that’s without the expensive table cloths! The delivery was $ 20 charge. The only friendly person was the pick up guy. He was very grateful for our business. The pick up was Monday am. I wish their communication would be better and would tell us exactly what time they will be coming to deliver and pick up so we are not stuck at home waiting for hours.

Eastlake Party Rentals had the WORST CUSTOMER SERVICE I have experienced in some time!!! So unacceptable, it left a bad taste in my mouth. I had gotten in touch with Josie last week for chair rentals and established a time schedule to meet for pickup Sunday. I called as the event neared for confirmation and Josie did not keep her pact. She changed the arrangements and made the whole experience an uncomfortable and definitely UNINVITING one. She was rude and completely inflexible!!! I would not recommend Eastlake Party Rental…

Josie and Orlando provide exceptional service! We recently used Eastlake Party Rentals for our son’s wedding with 150 guests. The venue required that the furnishings be removed prior to the set up and replaced at the end of the evening. The set up and take down could not have gone any better. The quality of the tables, chairs, linens and glassware was excellent. Josie was very knowledgeable and helpful in determining the floor plan for the evening. I would highly recommend them to everyone.

We love Eastlake Party Rentals, they are priced well and always a pleasure to work with. This was probably our 4^th or 5^th time using them and I will continue to only use them for our events.

Eastlake Party Rentals is run by 2 of the nicest people, Josie and Orlando. They really care and I was very impressed that They even came out to give me suggestions and ideas of what I needed prior to my event. Orlando was right on! All of the tables, chairs, linens, and canopy was in great condition and their prices can’t be beat! I will definitely use them again and refer them to everyone I know.

Lovely people. Great service. Punctuality is huge with me and they were on time for drop off and pick up. I Highly recommend Eastlake Living Party Rentals for your next event.

Our family loves working with Josie & Orlando!
They feel like family to us, they’re always available to help even at the last minute.
Rentals are always clean and in great condition.
Very nice people, professional company, reasonable rates!

I throw a lot of parties and Eastlake Living Party Rentals was highly recommended form a friend of mine who always uses them for their parties. It is a family owned business and you can really tell they care about making the customer happy (Josie was very personable). The chairs and tables were very clean and almost looked like new. The delivery was right on time and the cost was very reasonable. I really recommend this place for your next event!