Dr Robert Maroon

Just finished with Dr Nicole Vane, LOVE her! Office is always so clean (hello, I’m an ER nurse so that’s BIG!) and the staff (kudos to Lauren & Denise[Arsenio Hall «whoop-​whoop”]) are always so receptive and friendly! Fast appointments, and great dentists!!!
No one likes the Dentist but I love mine!!!

As a person, Dr. Maroon is a good guy, seems professional. that being said, I am sorry I ever stepped foot in his office. I have bee in severe pain for over a month. he gave me decengt pain meds once after i had complained about not sleeping or eating. now that the root canal has been finished (1 week) i am once again in the same shape i was before the root canal. i call the office, and what do they do they give me antibiotics AND ADVIL. unacceptable, as these do nothing for me and i explaibed this to him weeks ago. also, they do not offer gas to ease the nerves. I would look elsewhere and very sorry i didnt

I was looking for a new doctor & the sign outside said «free 1^st time consultation». I called about it and the front desk confirmed it. While I wasted 35+ mins in the waiting room, the receptionist made racist comments to a friend of hers. I have no idea why she would feel comfortable doing so in front of new customers. When I finally got Into the exam room the entire staff acted like they had no idea what a «consultation» was. I could even hear them whispering «what a consultation? Umm ok let’s do it fast». When I finally met the doctor she was rude and acted just as confused to see a new patient. Needless to say I was upset for wasting my time and never went back.

We are loyal fans. He did some pretty amazing emergency work on my little girl a few years back. It was after hours and the night before his vacation. He and his wife could have easily sent us to another dentist. Nope, they stopped what they were doing, gently took care of my daughter (she broke her top two front teeth in a fall) and sent her home smiling. We’ve been with him several years now. My wife won’t go anywhere else.

Beware! This office is about financial gaining. Who walks into an office and gets greeted with «Do you have a payment ready for us???» This office is quick to charge you but when it comes to customer satisfaction, its out the door. From the beginning I felt pressured by this office to get a crown. Since this was my front tooth, I was skeptical about the recommendation I had received by Dr. Maroon. I decided to get a 2^nd opinion and found out my fractures where minor & a crown wasn’t necessary. I cancelled the crown but to make matters worst, Dr. Maroon charged me for a full service of zoom whitening ($ 300) & I was serviced for only (2) 8 min sessions. Keep in mind this is 45 min treatment. He also advised me to take home a tray in leu of getting the rest of the zoom treatment and mentioned if I wasn’t satisfied I had the option to finish my treatment. He didn’t honor his word. Instead I was greeted with making payments to his office, arguing w/​the manager for 20 min, I waited 30 min to simply talk to the dentist to just find myself going back and forth with Dr. Maroon for charging a complete whitening service that I didn’t finish. On top of all this, the manager is unprofessional & inefficient. Somehow my payments weren’t in her system and I was getting charged twice but luckly I my bank was proof of my payment. DON’T LEAVE WITHOUT YOUR RECEIPTS… I advice u to get a 2^nd opinion before you get any work done through this office. You’ll, eventually realize the services are over priced and cheaper somewhere else. Most importantly you want to have a piece of mind knowing that the Dentist is looking out for the customers best interest instead of focusing on making the most money out of you.

Dr. Maroon is very confident and does good work. (I like to know my dentist knows what he’s doing!). Additionally his office is in a convenient location and I never have problems getting a timely appointment.

I was a patient of Dr. Robert Maroon’s for over ten years, so I feel like I can give an honest review of his work.
I kept going back to him because he does good work. I’ve tried two other dentists (I go to school outside of SD, so I don’t always have the chance to see Dr. Maroon) and they both complimented my teeth, saying that the fillings I have are not noticeable and whoever filled them did an excellent job.
However, I feel like his professionalism has gone down the drain in the past few years. Whenever I make an appointment, it always takes much, much longer than I’d expect, even just for a cleaning. Like, if I had a cleaning and they discovered a cavity that I had to get filled at that same appointment, I would be there for almost four hours. My appointments never start on time and I’m always waiting for him to finish with another patient. He likes to bounce around from patient to patient. Whenever I have to call the office, I am put on hold and the receptionists like to tell me that they will call me back to address my issue but they never, ever do. I have to call them multiple times to get anything done. Not only that, but their billing system seems to never be up to date. We get multiple notices in the mail for our balance that is always wrong, and when we call them to ask about it, they tell us to ignore it because they’re still working out claims stuff with our insurance.
One time, I couldn’t fit my schedule with Dr. Robert, so I had his wife work on me. She did something weird to my filling and my tooth was overly sensitive for over a year. The filling she did eventually chipped a few weeks after it was put in, and I had to go see her husband to fix it.
To go along with Melissa C’s review, upon my first visit back in the day, he told me I had 16 cavities. I now doubt I had that many. I’m not one to make accusations, but our dental insurance company keeps sending us notices that they examined our dental x-​rays and found that we’ve been undergoing unnecessary dental procedures.
I also agree with J.A.‘s review. I really, really like Dr. Maroon as a person and his office is really nice. The chairs that you sit in during your exams lightly massage you and there are televisions at every seat. And to reiterate, he does excellent work. I don’t live in SD any more, so I’m finding another dentist, but even if we did, I would reconsider my loyalty to Dr. Maroon.

Dr Robert Maroon may be a fair dentist, but his prices are high and the billing has many problems. If you are tight on money stay away from his dentist.
I want to add to this review. DO NOT GO TO THIS DENTIST! His office staff has no idea what customer service is about and the billing folks are a bunch of crooks. I have now been billed for the same crown 3 times. I paid the first and have now been fighting to get the last two corrected since Oct 2011.

About 6 years ago (before I even knew about Unilocal) I went to Dr. Maroon… told me I had 17 cavities. (I had one cavity in my entire life up to that point.) Told them I would make another appt and come back and have the work done.
Made an appt with another dentist… I had two cavities and they were so small they didn’t feel the need to fill them at the point.
Nuff said.