Dr Apple San Diego

These guys saved my laptop! I was happy that the turn around time was pretty quick for a laptop repair. From the time I dropped it off, got an estimate and an overview of what was wrong, it was only 1 week. The pricing is fair as well for what they did to it. I was really worried I’d have to trash my laptop and get a new one, but they saved it and brought it back to life! Highly recommend this place for any repairs you need on Apple products. Instead of dicking with the Apple Store, I’ll be bringing any future Apple needs here instead.

Awesome experience! Roger L was great. I brought my iPhone 6 Plus (wrecked Bad). Not only did he fix it it within 1 ½ hours but the price was fair as well. The phone is good as it gets. Roger, keep up your honest work. Highly recommended. Thanks again Roger L

This place is amazing! Super friendly and fast! I talked to Roger over the phone, came in and he fixed my phone in around 30 min! Definitely recommend this place!!! :)

Great customer service. I made an appointment and I was running late so I called to inform him and he said he was willing to wait for me. I got there and he was super nice. I’ve had no problems with my phone ever since it was fixed.

I brought my iPhone 6 here for «error 53» 6 months ago. They told me my phone’s logic board was fried, there is nothing they or anyone can do to repair it. Luckily, I did not recycle the phone as recommend because apple placed the phone for free.

So grateful to the man who fixed my shattered phone and my headphone jack issue.
No wait time, he was done in just 15 – 20 mins and to top it off… he saved me $ 250 by not going to the Apple Store where supposedly they couldn’t fix my headphone jack and they wanted me to pay to replace that. Thankfully Dr Apple Apple fixed it without having to replace that part.
Dr Apple thanks the great service!
FYI i called the number 619−386−6788 for the Chula Vista location. There’s a different number listed on this Unilocal

The BEST SERVICE!!! My screened cracked, brought it here to get it fixed and I was expecting at least a 2 hour wait… Nope didn’t wait that long. Roger fixed my phone in under 15 mins probably even less than that! THANK YOU!!! I definitely recommend this place the get your iPhone fixed!!!

I made an appointment online the night before got an email in the morning. Scheduled it for 2pm. Everything was done quickly and its like have a new phone again. My iPhone 6’s screen was demolished from dropping it at work earlier in the week. $ 109 plus tax is pretty fair considering having insurance through my cell provider would cost up to $ 200 plus a week turnaround. I’d rather pay less and get it in an hour and a half.
Thank you!

Tiffany went above and beyond to help trouble shoot my husbands broken phone and come up with solutions to fix it or recover the data.
She knew it was a messed up logic board after trying to replace different components, but didn’t give up. We got lucky and got the screen turned on.
My local Apple Store said to just buy a new phone! Well we don’t give up that easy.
These guys know how these devices work and how to trouble shoot them!
Tiffany tried changing different components and we finally figured out a solution.
Professional shop. This will be my go to from now on.
Update: The phone actually connected to his laptop now and he was able to do a backup. If it wasn’t for his tenacity and this shops professionalism he would have lost 28gb worth of notes, pictures, etc… THANKS AGAIN!

Horrible and worst service ever!!! We took IPhone 6 to have cracked screen fixed and they replaced it for $ 100. We went back because screen was not working and they ended up putting old cracked screen back and said there’s nothing they can do. They Only returned $ 80 bcuz they said $ 20 was a diagnostic fee. For doing nothing!!! Then representative and Manager were rude and said we were not getting it fixed or getting our $ 20 back and to get out. Zero stars on my book!

I give the repair 5 stars, but the customer service should have been better. The home button on the iPad mini was stuck/​sluggish/​non-​responsive. I chose Dr. Apple based upon the good reviews and the price compared to quotes I’d seen online. The button was fixed to my satisfaction, and the repair was guaranteed for 6 months.
As for the customer service, let me start from the beginning. I brought in my parents’ iPad mini to repair the home button. I was quoted $ 55 for the repair over email. I called the shop to ask how long the repair would be, and she said the turnaround is typically 48 hours. I was visiting my parents for a few days, so I decided to drop off the iPad on a Saturday with the intention of picking it up the following week when I returned. I was told it would be ready on Monday. I said that’s great. I’ll be in on Wed to pick it up. On Wed, I drove from North County to Chula Vista to pick it up. I wrongly assumed it would be ready, so I hadn’t called. When I showed up before noon on Wed, I was informed that it wasn’t ready but was next in the queue and would be done after lunch. I asked what time did she mean, and she said 3. We went out to lunch at Tacos El Gordo and drove back home since we didn’t want to wait that long. At 1 pm, I got a call saying that it was done and ready for pickup. She said the tech fixed it before he went on his lunch break. The customer service rep apologized that it hadn’t been done sooner. I accepted the apology because I could/​should have called first. I did tell her that the biggest inconvenience had to do with the fact that I didn’t live near the shop. I made sure to ask what time the shop closed, especially since it was the Wed before Thanksgiving, and she said 5 pm. I told her I’d pick it up later that afternoon. When we returned to the shop around 3:50 pm, there was a handwritten note apologizing and stating that the store’s holiday hours that day were from 10 am — 3 pm. Another note stated, pickups could happen at 5:30 pm. I was annoyed, especially since I was told the shop would be open till 5 pm. I understand that things happen, but she could have called me back to let me know to come later, especially since I told her I lived in North County. We ran some errands in the neighborhood to pass the time and then waited in the parking lot till 5:30. I believe the owner is the one who helped us out. He apologized for the inconvenience, and he gave me a $ 10 discount for my troubles. The invoice said $ 59, but I told him I had been quoted $ 55. He honored my quote without asking to see the email, and I was out the door for $ 45. I appreciate that he tried to make things right.
The iPad is working. I’d be willing to give Dr. Apple another try. Knowing what I know now, I’d do things a little differently to avoid some of the hassle.

Walked in today without an appointment. Came back an hour later with a brand spanking new screen on my iPhone 6+.
Customer service was amazing. I was greeted by a smiling young lady as I entered the business, and she concisely explained to me what she would do, the cost, and the time constraint.
I came back when she told me to, and it was ready. I’m incredibly pleased and will recommend them to all my students (half of which have broken screens) :)

This place is awesome!
I broke my iPhone 5s screen at work a few weeks ago. So I started looking and asking around for a legit/​in expensive place to go.
This is the Place. Tiffany is wonderful, checks you in and out. I literally dropped off my phone @ 5:15pm, went to wal greens around the block for some medicine (I had the sniffles that day) and some snacks. Came back by 6pm and it was as good as new.
Been a few weeks since then, and the touchpad, swipe, color, quality is all as good as it was before I cracked the screen.
Absolutely recommend this place to anyone!
My iPhone was even due for an upgrade on its software. So it felt like I got a brand new phone lol.
5 stars for quality and efficiency.

These guys aren’t horrible but the quality of work is just okay. Let me emphasize that the guys here are super nice and are very efficient with getting back to the customer. I really appreciate that, especially since all the other apple service places I contacted weren’t very helpful and very brusque with interacting with me.
I needed to get a battery replaced for my ipod. No prob, just drop it off and it will be ready the next day. That’s great! I drop off the phone and then I pick it up. I’m happy… until I take it home and realize I can’t get onto the wifi network. Uh-​oh. Got back to them. They said drop it off tomorrow and we’ll fix it on the spot. Umm, okay, sure.
Go there and get it fixed. Great! But now the camera doesn’t work. What is going on? I had to go contact them again. Super apologetic and asked me to come over *again*. Argh. I guess 3^rd time is a charm because this time everything worked… the camera, the wifi, and the battery. They explained that the battery is connected to the camera and antennae, which made it really difficult to replace the battery. I understand that, but I live very far from Chula Vista and 3 trips over there was really taxing on my time and my car. I wish I was offered a coupon or something for my time, but you can’t expect things like that.
I appreciate their niceness and was satisfied in the end, but I’m not sure if I want to go to these guys again. :-/​I think if you have a modern Apple device, you should definitely give them a shot (their prices are competitive and they have a quick turnaround time), but if it’s anything on the older side, look elsewhere or buy a brand new device.

LATE REVIEW,
I chose to give this place my business for 2 reasons: the positive reviews on Unilocal and because the tech was a former military member.
A year ago I took my husband’s Ipad to get the broken screen replaced and WiFi reception fixed. It was ready the following day. So far it has been working perfectly!
Thanks guys!

oh-​oh broke my iPhone 5c AGAIN (Darn). Never place your iPhone in your back pocket while sitting by the pool.
I love this local unpretentious business; the young folks who run it are polite and enjoyable. Bottom line they repaired my phone in 15 minutes and it looks like new for a fair price.
Why doesn’t everyone run their business like Dr. Apple?

Update: They contacted me and told me they could fix it and apologized.

The laptop «crashes» multiple times on a weekly basis. This occurrence is new and did not occur up until after the upgraded aftermarket hard drive was replaced in place of the OEM drive.
Advice: don’t replace the drive unless it is absolutely, without a doubt necessary to do so. Irregardless of what Aftermarket retailers recommend.
Rule of thumb is to first ask the Apple Store, not Dr. Apple.

Excellent experience! Staff was professional and super personable. Ended up sitting around BS’ing with the receptionist and the tech for like 5 min. Always love people like that!
Job was done right on time and perfectly done. My iPhone 6 looks good as new.
*note to self; if you close the hatch of your car and it doesn’t shut properly, make sure you’re phone’s not there instead of slamming the hatch closed harder

First of all, take note that some of these negatives are from people who look like they opened a Unilocal account to complain about this business. When are people going to learn that a privately owned and operated business does not have to kiss their butts? They really only have to do a service properly and efficiently– Which I assure you, this spot does. Some of these crybabies are an example of why I could never work in the service industry– I’d get fired in a day. Really? You just said he fixed your phone correctly in 20 minutes. What’s the matter? No latte and valet service with it? Freaking lame. And the rest of the 1-​review, 2-​friend complainers? Hilarious– My calibrated nose smells competitors.
The business model here is excellent– Make sure to get a 10% discount by making a small deposit and booking online. I did so, made an appointment for my daughter’s 5C, and had my wife take her over. They were promptly greeted, given a realistic time estimate, and treated with respect. Coffee and water in the lobby, and a clean restroom as well. Easy parking. The phone was fixed as promised, and you know what? It had a minor fitment problem. But before I could even think about complaining, I received a professional customer service follow-​up email from Roger, who quickly responded to my concern, got my daughter into the store (at HER convenience), and fixed the fitment issue. Top level throughout. How many businesses still do ANY type of follow-​up?
The work done here is proper and skilled– This is not the typical mall kiosk where some bored-​looking high-​school kid wields a set of vise grips, super glue and 100-​MPH tape. Believe me– they’re out there. This is a U.S. Veteran owned, LOCAL business, and it does what it takes to do well in a tough and competitive field. Bravo-​Zulu, Roger.

Reading the negative reviews on this business is ENOUGH confirmation for anyone to know this place is disrespectful. First of all, Roger, it’s not necessary for you to comment on every negative review and DENY what the customer says you did just to make yourself look innocent. Take it as constructive criticism and own up to your customer service mistakes.
And for anyone who thinks its ‘suspicious’ that the profiles who wrote negative reviews haven’t written many reviews: Remember it’s QUALITY over quantity. Some people only care to give others a heads up on a place they wouldn’t recommend. That’s when people usually have MORE to say. Not because they’re selfishly trying to bring down a business for no reason at all. I see a good couple negative reviews here to put two and two together. Business owners should EXPECT good and bad reviews. The way you deal with the issues reflects tremendously on your business ethics.
Oh and looking back on Roger’s comment, the majority of it is bullshit. I didn’t come in and ‘argue with an employee’. There was NO yelling or arguing whatsoever. There is a clear difference between arguing and simply asking for further explanation regarding a misguiding issue.
Good customer service involves solutions that make the CUSTOMER happy. You apologize and do what you can to prove to the customer that you care. A sincere apology helps greatly. Obviously this business doesn’t put that much effort towards customers, especially the ones who they have lost.
Just because Unilocalers leave HONEST reviews that doesn’t make them ‘bad apples’… If you perceive it that way then maybe you shouldn’t be a business owner.