Cox Residential Digital Solutions Store

I would have never imagined a company so big, wouldn’t be able to handle the smallest of things. I recently switched from cox because i no longer wanted to have them as my cable provider and because I was moving houses. So before I moved houses, I called them 2 months in advance and told them I wanted my service disconnected. The person on the phone said ok, we will take care of it. I went and paid a balance that was due for the month in which was going to be my last one. Well they ended up not canceling my service and I received another bill on my last month at my old house. I went inside the store and told them, that I called and cancelled, and they said they had no notes or anything. But asked if I would like to continue my service to my new house. I said NO! Long story short, they send me to collections for 40 dollars ! I do not know where 40 dollars could come from, but I guarantee that I’m taking all my friends and family to direct TV!

I was ready to give this place a bad review. Cable companies and bad reviews go together right? I had to go here to return a rented router — I have to save a few bucks you know. The visit was pleasant from the moment I walked in the door. There was a person to help me at the door and two others ready to help. When I first approached the place, a lady was walking up at the same time, and I let her go in first since I am a gentleman. That lady was attended to immediately and I had to wait another 5 seconds before I was next. The return of the router took about 30 seconds more as the guy typed the serial numbers and confirmed my address. In and out of there in less than about 4 minutes if I exaggerate a little on the time. Nice job, Cox … you surprised me with your excellent service. Keep it up!

Recently went in to add the sports package to my current one. Daniel was super nice and helpful. He was fast and diligent and explained everything in great detail to us. Also he hooked us up! All my experiences here are more than excellent, these employees know how to give off great customer service! Props to them, we know you get very busy but you still manage to be patient and help with our needs! Defiantly worth the short drive to come to this specific location! Hit up Daniel!

A huge thank you for amazing customer service from Melissa G-​V! Moving from NH to CA this week has been rough. Getting great service and getting a great Internet and cable package discounted was so helpful. When I called trying to install my service from picking my equipment up at the store I was able to call Melissa and she was very helpful and prompt!
Hoping the Cox service is just as good.
Parking was brutal at the Plaza the store was in, but if you are prepared for limited parking you should be fine. Added to my learning to be patient.

DO EVERYTHING YOU CAN TO AVOID COMING HERE! Unless you absolutely cannot wait for a replacement part to be sent out to you or cannot wait to get a situation resolved, avoid this place at all costs. This place is worse than the DMV! No parking, always jam packed to the point people have to wait outside the store for service, very slow getting through customers, and just a terrible experience all around. If you are going to the store have 2 hours of free time ahead of you! To be 100% honest, this review is only on the store. Cox service is miles above anyone else in the area, especially compared to crappy u-​Verse and Time Warner, but their customer service store is atrocious. I don’t know if they need more staff or need to find a way to be more efficient with things but they should really do something to improve this place. They should be focused on getting people in and out but it feels like everything drags on forever here. I know some customers are idiots and its not all their fault but still, come on guys.

So inconvenient, I would not recommend Cox for anything you hear a different story from each employee. I was told I can bring in my modem from 2008 and get the new model for free, that was a lie. They wanted to charge me $ 90 for a new one which they said I can just have it swapped for no charge. The billing is also ridiculous. I’m being charged for a «Bouned» method of payment and $ 25 for each time when there is more than enough funds in my account they said «you’re bank rejected it» with out any explanation. They said there was nothing I can do except talk to my bank to reinberce me for Cox not successful taking my payment. I’m over Cox. Hopefully people don’t experience what I did

I hate to say this but the customer service over the phone is very poor. It takes so much effort to even reach anybody by phone that I actually have to come in. It’s faster just to drive down here. Then you sit and wait for minutes upon minutes just to get help. And that’s if you can even find a parking spot in this overcrowded parking lot. I have had my appointments canceled for no reason at all. Once I was waiting for a technician to show up and they never showed up. When I finally reached somebody by phone, I was told, «It was an administrative cancellation» but they had no other explanation. So I waited all day for nothing. When they finally sent a technician to my house, a few days later, it was a contracted installer. He got the information wrong from Cox. He thought he was installing one line. And there was actually five lines he needed to install. Well he refused to install the five lines and only installed the one. He drilled a hole through the foundation portion of my house and after he dug about 4 inches he realized that he wasn’t supposed to drill there to stall the wires! I was told they were going to send somebody out to fix it the hole ASAP but it took about six phone calls and three different visits to the store to get this corrected and when they finally corrected it, 3 weeks later, the patch job looked like crap! It took a total of three different techs just to get wires installed in my new home. It was unbelievable. The reason why I even give them one star (besides the fact I can’t give zero) is because when I’m actually in the store, I get pretty good service. They are usually friendly and go out of their way to try to help me. But some reason there’s a disconnect from once your order is processed until the technicians actually get to the house. But the cable choices are limited, it’s either Cox cable or satellite TV. I’m very frustrated with Cox. Booooo

I came to the store to exchange my remote, and they must have seen me walking across the parking lot with the remote in my hand because I hadn’t taken two steps into the store when an employee handed me a brand new replacement! I couldn’t help but say «Oh wow! Thanks», and just as fast as it took for you to read up to this point I had turned around and was on my way back the car. That is some excellent, quick, and heads-​up customer service, so good for you Cox Solutions Store, and thank you.

I don’t come here often, but this was my first time. Customer service was quick and professional. I was able to get my remote control and DVR replaced in a timely manner. One of the sales representatives kind of got carried away, and we started talking about dogs, lol.

Horrendous. Absolutely horrendous. If I would have only known how horrific the service here was, I’d have just asked them for a prepaid return label…

We don’t typically visit this store as most services can be handled over the phone, or via Cox’s online support. We were downgrading our combo package service (phone/​internet/​digital cable) to only internet service. The staff (Daniel & Trevor) were very helpful, friendly, and tried to work to get us a better pricing plan discount so we could continue our combo service package we had. While the lowest pricing plan offered was not enough for us to continued wrong our current service, Daniel was kind enough to try to do all he could to give us the best possible deal.
We have been Cox Cable subscribers for over 25 years! Although we discontinued their phone & cable TV services, we continue to be loyal internet subscribers to this day. We just wanted to give the Chula Vista Cox Residential Store it’s deserved kudos for their customer service they provided us.

My Cox cable controller was on the fritz, so I went to Cox solutions store to get a new one. With the Cox cable controller in my hand as I was walking up to the store one of the girls could see that I had in my hand. Before I had barely even entered the store she handed me a new controller… and I was done. No checking in, no questions… Just handed me a new controller. Thank you Cox cable.

I never really write bad reviews, but that’s honestly how frustrated I am with cox.
My husband and I went in Wednesday inquiring about Internet and cable service. It was over our budget, but decided to sign up anyways since we hear good things about the reliability … Plus the guy said the service would be up same day and that’s what we needed.
Well, it wasn’t up the same day. We called many times waiting for 20 minutes on the phone for help and still no one could help us… Each person told us something different. Finally we got an appointment for someone to come by Saturday and they said our service should be up by 5 pm latest. Once again, it was not. I called this morning and the call center was closed. I had to do the online chat and they told me my equipment wasn’t registered. So when I got home I contacted them again to register the equipment only to find out that it wasn’t in their system?! Now, I have to wait until tues evening for a technician to come out.
This is so frustrating as my husband and I work from home and can not run our business without Internet. If this doesn’t get resolved we are definitely not continuing with cox.

You better hope you don’t need to come to this place, or you better be prepared to spend a good half to one hour for service. It’s depressing to see how little Cox cares for it’s paying customers!

If there is 0 I will give it to this no quality no damn educated place, there are so many people waiting and they didn’t even bother to open another cashier.
I hope another cable company open up here in Chula Vista, so I can move but no choice.

Not too bad for a cable company. The customers service was good and tech showed up on time for install. What more else can I ask for from a cable company. I would to given 5 star but I think pricing is little high for what you get. Still, good job overall.

Is there a zero stars rating? We have spent hours or maybe days trying only to give them our business. We moved and trying to get cable (essential for our work) for months now. They put is on hold, give us bogus appointments, tell us to come on to wrong locations, the list goes on. Suffice it to say I have never seen such wholesale incompetence. Ever.
Letters. No response. Calls. No response. The very worst.

I’ve gotta give it to them. They delivered the goods. (I use their internet service ONLY, so this review is not based on cable or phone service which I have no knowledge of.)
I was EXTREMELY dissatisfied with AT&T’s internet service, so I decided to switch to Cox. What I wanted was reliable service that actually delivered the speed I was paying for (sounds reasonable, right?). Unfortunately I wasn’t getting anywhere close to the speed I was paying for at AT&T, so I went down to the Cox store down the street. I took a number and expected I was going to be there a while, but I actually got to the counter much quicker than I expected.
I had done my homework online and had already shopped around for plans. I had my guard up and came there ready for a fight. The first thing that raised my eyebrows was that there was a $ 30 fee for self installation and $ 60 to have a tech come out and install. When I got to the counter, I opted for the self installation, but she said since I had a previous service (AT&T) they HAD to have someone come out to install. Before I could even open my mouth to raise a protest, though, she said, «…but let me go ahead and waive the installation fee for you» ($ 30 and all!!). Shut me right up…
When the installation was complete, I immediately did a speed test and quickly discovered that I was, in fact, getting the 25mpbs I was paying for. I have been keeping a close eye on the internet speed using
and I can say that Cox is delivering consistently.
Additionally, for the past 2 years, Cox has partnered with Inclusion Films to provide a summer film camp for children and young adults with autism. The camp allowed the participants to create a film from beginning to end that ultimately premiered at the San Diego Film Festival. Cox hosted the event at it’s San Diego campus and provided plenty of volunteers to help run the 2 week camp smoothly. Allowing about 50 kids with autism the full run of your campus MUST have been at least a bit of a disruption, but they were EXTREMELY cool about it. Everyone there – from the security guards to the office staff – seemed genuinely very happy to have us there. You can check out more details about this really cool program here:
.
I wish I had switched sooner!

Lmao just opened and already have an angry old white man cutting silly old people… Chill it’s only a small line. But the people are nice the 4 star is because the lady had showed fear when the old man walked in fuchi faced and cut. She should have said just a min. And now she’s texting away get off your phone girl or hide, don’t stand in the mid of the floor giggling

Horrible service! In store and in cable. Period. Step up cox, stop being greedy and cheap!