Balboa Thrift and Loan

Not nice people. Still taking payments like it is 1970. And the worse part is a «take it or leave it» mentality. Avoid these people like the plague.

I see all the bad reviews on here and I would like to say that every time I needed help with an extension or had difficulties, the customer service team was awesome. I would definitely go through them to get another loan. Pedro is great and so are the rest of the team members. Thank you Balboa Thrift and loan for helping me out when I needed it.

Some years ago, I had a car loan through these people. When the loan was still ongoing, I had a dispute regarding the loan and they ended up taking the car back. I don’t disagree with the action they took in this regard, though the car was a definite lemon. In any case, after they took it back, I later discovered that they had negligently and carelessly failed to re-​register the car out of my name resulting in me getting registration fee threats from the state and unpaid ticket charges from a subsequent owner. I just got a $ 816.00 ding on my bank account from the state for another unpaid registration fee. This is a serious matter and they refuse to resolve it. If this shows how they do their business, stay away! The legal consequences of their continued failure to act can be substantial. If someone is drunk driving and engages in a hit and run accident, who will they chase down? Me! The registered owner! These people are disgusting to be sure, and have failed over many years to resolve this extremely serious issue placing me at great risk.

STAY AWAY from this place if you can. Refi with your credit union or whoever. Customer service is terrible. The only professional rep I ever dealt with is Ramon. Everyone else was a robot, or careless, or unpredictable. I tried for months to negotiate the end of my loan and got the run around and every excuse in the book. Ran into hard times after a lay off and got hit with a bunch of late fees and extention fees. Once they have their claws in yo ll forget it. I called a rep once and asked to speak with a supervisor. What a joke. Asked a bunch of time wasting questions and when I asked kindly for her to stop with the games and get to the point and she got offended and began to threaten to hang up. I never raised my voice, used profanity, or made any threats. On the contrary, I made a request that was denied and then sat thru some condescending lecture from an inexperienced rude young lady who was obviously not qualified to handle the simplest of requests. I have had several loans in my life but I have never had to deal with such un professionalism in my life. Not a rant. Just a warning. You will not find help here. Only grief.

On 10÷11÷13 I called Balboa Thrift to change my address. I did manage to talk to Shelly. Although I had my acct. number and answered all the security questions, she told me she would have to mail me a form to complete. Needless to say I have not received anything in the mail. They do not answer their phone and don’t call back when I leave a message.

Very nice and professional staff/​They really go above and beyond for you. Kim was especially helpful. She’s awesome. This is a great company that really helps the community and people.

The staff here are the nicest, understanding and professional people I ever worked with. Kim has been great! and Francisco also. I had my car impounded by a friend who did not have a DL … they transferred my car so i would avoid $ 37 a day storing fee from the tow truck company. (30 day Hold). i had to only pay $ 10 a day. and I was two months behind. they got me a month deferred even after they had trouble contacting me. (cell was stolen) end of 2013 has been nothign but problems for me however they HELP me so much… THANK YOU BALBOA Thift and LOANS !
KIM you are the best! thank you for being such a great person!