Arya Cleaners

excellent and fast service, they will have it ready when they said so ! ²⁴⁄₇ the kiosk in front of Target Eastlake is so convenient !

Sorry to say my first review is a negative one but I could not let this one go by. I do not want others to fall for your coupon gimmick (trick). First the location is great, the store is very clean and they have a on-​site seamstress.
I dropped off my clothes on Aug 8. I did not ask for a price. Today (Sep 21) I went to pick up my clothes. When I went to pay, the bill was 26.23 so I presented a $ 5.00 off coupon I recently received in the mail. The lady working (Sylvia) informed me she could not accept the coupon because the clothes have been over a month. I asked why that mattered and she informed me the coupon was too new. I asked is this the first coupon or promotion they ran and she informed me no. I asked again why she could not accept it and she then told me the coupon must be presented when dripping off. I told her I did not have the coupon prior to dropping it off. She then told me she could not honor it. I politely told her this was the last time I would use their establishment and I would be giving them a poor Unilocal review.
I wish I could be praising Arya cleaners for honoring their coupon but I’m sorry I can’t. I can’t see how you can drop something off for a layer puck-​up and presenting a coupon prior to services rendered or paying. Like I said before I think this coupon has poor small print you have to read or it is no good which is why I want to bring to everyone’s attention.
Thank you
Todd

I dropped off two short, casual dresses and paid $ 23. I didn’t think to ask the price when I dropped them off, as most places charge $ 4-​$ 5 for those types of items. Very friendly staff, and great service, just a bit too pricey for me

dry cleaning, a first-​world neccesity! i guess arya cleans your clothes in gold because when i got the bill i about fainted.
it really is super pricey here folks and i know it’s chula vista the ‘burbs but really it is a rip off, i feel like the prices take advantage of the hard working peeps that need the services close to home.
my clothes didn’t look any crisper, smell nicer or what not and it actually took longer than the usual spot i go to.
just please shop around & ask first before you drop off your clothes i’ll save you the eyeballs popping out of your head moment.

I have used Arya Cleaners for years now and I am a HAPPY Customer. I get great service and my clothes look great. I started the home delivery service and I love it. They pick up the clothes right from my front door and it’s delivered back to my house within a few days. Thank you Arya Cleaners for taking good care of us!

My wife was leaving out of town and needed a dress dry cleaned for same-​day. I should have went in early, but I am a procrastinator. I went to several different cleaners and they said it was too late in the day for same-​day service, (my fault, not theirs). Anyway, I stopped by this location after noon. I understood if they couldn’t do it but the gentleman went out of his way to talk to someone in the back. He came back and made an exception for me and my procrastinating antics :) They went above and beyond my expectations… when they didn’t have to. The customer service was excellent and my wife’s dress looked beautiful and new. I would highly recommend this location!!!

I cant even give this place a bit of a star. I used Arya’s services for the first time and what a disappointment! Not only were the shirts I brought not perfectly ironed, one of them completely changed color! This was an actually expensive shirt. I did not go back to put a conplaint since in their policy it states they do not promise no color loss or change. It is still pretty ridiculous that i paid to have a more special care for my clothes and it actually ruined them. I will post before and after pictures so you my see the difference for yourself.

They get the job done although they are a little pricey. When I brought my clothes in the lady didn’t even ask for my info and printed my receipt with someone else’s info (including the wrong name). You can imagine my weariness at leaving my husbands expensive suit here… I gave the receipt back to her and pointed out that it was not me. So, take two, this time she inputted MY information. Thankfully my clothes were fine– so I may be back simply because it’s convenient but for value and good service I prefer Beasely’s in Bonita.

I will never use this dry cleaners again. My garments were supposed to be ready on Saturday. I went in the Monday after and they could not find my 4 pieces of clothing. The gal behind the counter called the main cleaners across from Southwestern College and they told her that they delivered my clothes to the Eastlake Store and sometimes they do not scan them in properly. So, she went through EVERY article of clothing she had, 2 large conveyors, and she could not find them. She then stated that maybe they accidentally got dropped off at their downtown cleaners. She called down there and they could not find them. She then called back the main and store and low and behold they had them. Why didn’t they say that the first time she called. She said that they thought a button had fallen off that is why She did not receive them. I knew a button was off but it would have saved a lot of looking and frustration is they would have picked up tne phone and called me and asked about the button. They had my phone number on my ticket. Anyhow, I had to end of driving to the main store to pick up my clothing. Not once did anyone apologize for my inconvenience. This is the last time I will use them.

I have used cleaners around the world, at bot the finest hotels and cities I have lived. I have not found anywhere a cleaner that is as professional as Arya.
I have been living in San Diego a couple of months and have been using their Horton Plaza location. As well as the manager being a perfect gentleman, the packaging and quality of the cleaning beats anything I have ever seen. They truly take pride in their work.
They have set the bar for which I know that other cleaners that I will use in my travels will never reach.

If I could Id give them 0 stars. I was a faithful customer for almost 3 years up until last week. There service has gone down since the owner «ALMA» success has gone to her head. She knows nothing about customer satisfaction ANYMORE otherwise she wouldn’t have let me walk over $ 8.
So here is my story; I brought in a purse for repair. The repair lasted a second time I used it. So I took it back and assumed they would repair it free of charge. Even though the seamstress admitted to both Alma and I that she didn’t do it the correct way the first time. Alma gave me the excuse «its been a awhile since we repaired it so we have to charge something.» So, before I walked out I told her «you are going to lose a long time customer over $ 8.» She didn’t stop me. It was evident to her losing me wasn’t significant.
No big deal to me either. I found a waaaay better place in Bonita. Braley Dry Cleaners 619 479‑7446 charges $ 6 a garment over $ 16! Arya was ripping me off all these years! and I had no idea. Sometimes we are pushed to better things. :-)

The lady at the front desk is extremely friendly. I had family come from out of the country and I had to get my duvet cover nice and clean before the got there the next day, so I was in a hurry to get it done now. At first the nice lady at the front desk told me it be ready in 4 days, but when I told her my dilemma she went to the back to talk to I guess the head cleaner and she gave me the good news that she can have it ready the next day in the afternoon for a 10% rush charge! That was not much since their prices are very reasonable to begin with.
Then the next day I was running late because I’m known for that, so unfortunately they were closed… But then! The lady saw me and immediately opened the door for me and allowed me to pay and pick up my cover. Those little things make this place awesome!

This review is needed. I usually deliver my clothing to the dry cleaning kiosk in Eastlake on this occasion I delivered 2 suits for cleaning. When I picked them up I was charged differently. I went to the actual store to speak with an attendant and questioned the additional charges for one of the suits. I was told by the Manager/​Owner Alma Rahmzadeh that Arya charges extra for designer label clothes. I was charged $ 12.66 for an Evan Picone suit and charged $ 22.96 for a Burberry suit. Both suits are made of wool. I asked her why and she stated «we search for all designer labels and wash them separately.» She also stated that all dry cleaners do I preceded to call several cleaners (10) and none of them charge extra. She did not seemed to be concerned about losing a customer. There is not signs posted stating there are extra charges for designer label clothing in the store or at the kiosk.
1. Who determines whats designer?
2. What if the item is a fake?
3. What if the item is just not worthy of the additional charges?
4. why is there no postings of the additional charges?

Quick same day service to get my suit pressed. The staff member on duty saturday morning was friendly and professional. The value was great. They didn’t swipe my card in advance and simply told me that they’ll charge me st time of pick up.

Took 3 weeks to deliver dry cleaning. Was promised many times they would get delivered. Didn’t happen until I had to make several calls. They only offered their apologies. The dry cleaning was stuck in the automatic drop off location. The excuse was, «I don’t know what’s wrong, but I’m not a computer person». Really, then make it a priority to provide good customer service. I don’t need to know about your system issues. That’s when the home delivery offer happened. Only problem was I had to call each week until the 3^rd week when I got upset. Horrible service, nothing but excuses and lyes.

Way Way Wayyy over priced. Double the cost compared to three nearby cleaners. Pants almost $ 6 to clean compared to $ 3 where I go. Decorative pillow covers $ 8 each. Will not return even though they may seem professional. They know how to blind you with politeness and take YOU to the cleaners. Stay the heck away if you care about your hard earned money.

Great service, always smiling and always friendly, but a little on the expensive side.

Tailor is on site 7:30 am — 12:30 M-​F

I never knew that dry cleaning can get so fancy-​schmancy! After reading the first and only review, I was pretty apprehensive. Unfortunately, I needed to get my dress and jacket dry-​cleaned by the next day, as I somehow found myself as my mom’s escort to a wedding reception. Strangely enough, my dad had to work and my brother and sister were CONVENIENTLY out of town. Huh. Sucks to be me.
Anywho…with dress and jacket in hand, I walked up to the ATM like window. I inserted my credit card and started my process through setting up a new customer account. It was fairly simple. That is, until it asked me if I needed to starch my jacket. Uuuuhh… I don’t know? Apparently, I took too long in trying to figure out the answer and, in an ATM like fashion, it kept beeping and asked if I needed more time. You know, that annoying, incessant beeping…
OF COURSE, I NEED MORE TIME, DAMMIT! STOP BEEPING AT ME! Arrrgh, the pressure!
I eventually decided to not get starch, relieved that the beeping had stopped and the machine didn’t self-​destruct. If this were an ATM machine, I’m sure people would have thought that I was trying to rob it. When given, I took my receipt and was confident that I’ll get my jacket by the end of the day. Well, not that confident, I kept my fingers crossed.
Four hours later, I get a call from a friendly lady, who stated she’s from Arya’s Cleaners. She told me that my dress was ready for pick up, but my jacket needed more time. She told me that it will be ready the next day, after 1pm. I then asked if I could pick up both the dress and the jacket, at the same time. She said she’ll make sure that they’ll be together.
All in all, I was satisfied with their service. Though it took me a while, the kiosky was easy to use. But, there is something to be said about a lack of a face to talk to. There is a telephone you can pick up, if you needed to talk to customer service; but, it’s not the same.
If you need something as simple as just strictly dry cleaning, this is a perfect solution. They do do one day rushes, for a 10% fee. Overall, not bad. I’d use their service, again.

The worst customer service experience ever.
Do not go here for your laundry services.
I brought in two brand new pairs of trousers that needed to be hemmed and both of them came back to me with the zippers broken.
I called them and asked if they would fix it and they said I could bring it in. It takes me 20 minutes to drive there and she tells me that their «new age» laundry cleaning system doesn’t break zippers because it cleans «around» the trousers. WTF? If you weren’t going to fix it then WHY would you have have me drive there after I called you.
Not only that but they give new clients a discount for their laundry service which wasn’t even offered to me (it’s an ongoing discount). When I bring that to her attention she said that it’s too late but if I pay extra to get the zipper fixed my next service would have the discount. WTH.
Seriously, find a better and more reliable laundry service with A+ customer service. Don’t deal with this shady franchise.