Ansley Realty

Do not expect professional service from this property mgmt. company. They have zero concern for the tenants and are only interested in financial gain. If you have any repair issues, expect to ask multiple times over several months for help, with only repeated broken promises and lies. Most recent example: Six requests to make a repair (2 to the office, 3 to the maintenance guy, and 1 to the owner of the company). «We will take care of it immediately» «I will do it tomorrow» «we will make sure it gets fixed asap», etc. Well, still waiting after 4 weeks of requests.
Weather damaged front door and garage doors that pose security risk? They decided to finally repair them after 2 years of tenant requests, only because the residence is now being put up for sale.
They don’t even deserve one star. Unsat!

We have been a client of there’s for many years. Excellent prompt response to service calls. Mariana is the greatest!

Very unprofessional, rude people don’t know how they remain in business. Patricia Perez

If I could score this business a negative 5, I would! My family and were going to rent a home from this company, thank God we did not! I went to turn in the application for a rental home, and was treated horribly by the man at the front desk. I over looked it thinking he may have been busy and using a bad day. I returned the next day to turn in the security dept and when I walked in, a woman appeared and did not greet me in a nice way at all, she hastily said «how much money did you bring?» I brought the amount we verbally agreed on per our phone conversation. Suddenly that amount had changed by $ 300, not in my favor. So, we really liked the home so I was willing to pay it. Next she handed me a piece of paper stating I needed to sign that my deposit was non refundable. I told her that is illegal and had to call my husband, at work, to verify. I stepped outside to call and after telling him of my experience he said to leave and forget it! When I walked back in and told we were not willing to sign that paper she said «you have failed us»! I grabbed my deposit and my toddler and left. Very upset that we had been treated so poorly and were now back to square one on our very limited time search for a home! I never received a phone call or anything! Now, we are actually in the market to purchase a home. It only did they lose the referrals of friends and family that I would have given them but we would have worked with them to purchase our new home! Their loss! might I add that I have been a Property Manager for seven years and if any of my staff had EVERt treated someone in this fashion, they would have been terminated promptly! If Mr. Wayne wants a successful real estate/​management company, he should consider completly cleaning house of his office team! The most rude, insensitive people I have ever encountered!
Btw, I’m happy to report that we are now in a home that is beyond amazing from owners that absolutely wonderful! Your loss Ansley!

Where can I even begin? This company took over the apartment complex I live in and not only raised everyone’s rent, but FIRED the property manager that was finally cleaning the place up (and possibly costing them too much money because the manager actually cared about the image of the complex) Since the manager left the place is a mess and has been neglected. Several tenants have moved out and they as much as myself agree that the lucrative rent that is being charged is not worth the amount of effort ANSLEY REALTY puts into their property. I am so disappointed in this company because it seemed that for once they actually cared about their tenants and had hired a good manager to fix the place up, but not even that could last. I wrote and email to Wayne Ansley politely voicing my concerns and received but a thank you generic email. The tenants at Hawaiian Gardens may stay quiet and eat up all the garbage, but I will not stay quiet and let this pass. Companies like Ansley Realty need to be exposed and held accountable for their business practices.

Where to begin? I rented a property with a one year contract, under their management. I was supposed to move in on Labor Day weekend, and got there with all my stuff on a Friday night. The place was a mess… I mean, from roaches on the floor, to mold on the freezer, old food in the refrigerator, to things left behind from the previous tenant… So I did not move in. I gathered all my things and went to a friends house for the weekend, since I had moved out of my property that same day, and could not go back.
To make the long story short, I contacted them via email and phone. No emergency contact was available for immediate assistance. After asking them to contact me ASAP, I got an EMAIL back from them the night after. No phone call, just an email apologizing.
Finally spoke to them on Sunday, and after asking for a full refund, they told me to contact their office on Tuesday. Spoke to them Tuesday and Wednesday, and pretty much got the run around. Until finally, I was told that I «had obviously changed my mind about the property, and that’s why (I) did not want to move in.» I had to ask to speak to Mr. Wayne Ansley himself, and when he asnwered his phone I got nothing but rude service, screamed at me telling me I did not want to come through with my contract, and that if he was in my position, he would’ve moved in anyway if he had no place to go. So pretty much blamed ME for the property not being up to California Code. When I did mention CA code to him, he told me I «had no idea what California Code was» and that I «have not been doing realty for 40 years» like him. Also, he asked to give Ansley AT LEAST $ 100 to $ 150 for the «inconvenience» I caused. Excuse me? Inconvenience? I’m the one with all my things in boxes and no place to live!
I threatened to sue, and the next day I got my full deposit and full first month’s rent.
I don’t know why I had to threaten to sue, when it should’ve been something simple. Recognize you screwed up, and give the money back. But, apparently not giving people good customer service, and thinking that peopl have no idea what they’re talking about, is basically how they conduct business.
So in other words, DON’T DO BUSINESS WITH THIS COMPANY.

Horrible service, took them a week and a half to respond to us even after sending multiple emails. Never recommend this to anyone.