America’s Finest Carpet Company

Found one of their vans parked in my apt assigned parking spot. Have no idea how it was parked there since I leave to work at 0330 but decided to be considerate and give the number on the van a call to notify them of their drivers disregard of other people. When the company answered a woman got on the line and she started to have an attitude problem. Do not be upset over the fact that I am upset that your company’s representative doesn’t have the common courtesy to NOT take someone’s spot. I could have immediately towed your company’s vehicle but I did NOT. I had the legal right too, so Your welcome! Train your people better and work on your customer service. Next time I won’t be so nice.

On June 9^th, 2015 I was traveling north bound on the 805, entering from plaza blvd. I checked the lane to make sure it was clear while at the same time having my blinker on an «Americas Finest» van sped up in the lane and side swiped my car. I immediately turned on my hazard lights and proceeded to pull over to the emergency lane near the exit of 43^rd. I got out of my car to check the damages and watched as the driver of this van passed me. That’s right, he kept going… I stood there in disbelief for about 5minutes and got back on the road. I ended up seen the driver again about 5 miles later and he was on his cellphone as if nothing happened. He was too far away from me in the lanes for me to get his attention, I’ve contacted my insurance provider and they have been in contact with this company that denies any damages to their vans or that any of their units were near this location per their gps systems. This will not be the last you hear from me, as I have contacted the authorities.

Had a flood and needed some carpeting right away. My family was coming to stay for a week. I went in and Jorge showed me the
in stock choices. They have a big selection of in-​stock carpet. Loews was going to take 3 weeks to get what I selected.
I picked it out on a Tuesday and it was installed on Thursday. The installers were great and showed up on time. They finished both rooms and were gone by 2:00 pm.
Thanks Jorge!

Still since 2013 this company has not improved I see. Its no wonder why they spend lots of money on TV advertising. Too many other flooring companies out there than this one. I specifically told their scheduling department what days they can come for entry. I specifically told them to call my cell phone. Even went as far to speak to their manager Veronica. She tells she’ll call me back. Did she? Of course not. Next day installers arrive calling my job rather than my cell phone. I would have liked Veronica to have called back confirming my appointment and I would have like the installer to have called my cell phone for entry.

I am a happy customer of America’s Finest Carpet Company!
We recently bought a new home and we used America’s Finest in Chula Vista to install wood flooring in all our bedrooms. Jorge Pichardo helped us match the existing wood floors that were in the main rooms of the house. We looked at many samples and Jorge finally called us with what he thought would match. We are very happy with the product.
Also, the installation crew was the best! They even matched the curve in the tile next to the wood, so that it looks just beautiful, like it was there from when the house was built. Later we called Jorge to help us with a sunken living room. They raised the flooring level and installed wood floors so we could have more versatility with our dining & living rooms.
We had used America’s Finest years ago in our older home. They did a fantastic job then and came through again. Their prices are competitive and service/​expertise is exceptional. If any little thing goes wrong America’s Finest stands by their work to make it right. I am very satisfied.

worst company I’ve ever dealt with. made an appointment in advance for today. called the day of the cleaning like they suggested got the time frame of 2 – 3 oclock. at 3 o’clock I called because they hadn’t come yet. It was at that time she changed the time to 4:30. She then said the apartment we live in had scheduled time too and they are currently doing some one else’s apartment and they would call when they were done to let us know they would be on their way. We saw the carpet cleaning van so know they were in our apartment complex. Then after a while had passed we go look for the van and it is gone. We call and ask what’s up and they say they left and to call back monday! whhhhaaat?!
ARE YOU KIDDING ME?! Not only was the day wasted and furniture rearranged we still don’t have our carpet cleaned! conveniently the office is closed so no manager or anyone to reach. I wouldn’t recommend this company to anyone! !! if –stars were an option…

I had the pleasure of having Alejandro come and shampoo my carpets, I am very pleased with their service and prompt availability to clean my carpets! The next day! Woot woot! They were fast and did a good job! Thank you!

My parents and I walked in, just needed to do some window shopping, got there at 5:40pm and didn’t know they close at 6. It was empty and we we’re met with some guy that handed us a card reading Arthur Loiza (don’t know if that was him). He commented that they were about to close and kept mentioning that we should come back tomorrow. Rude. My mom asked a legitimately good question for someone who doesn’t know the difference between hard wood and laminate, for a product that looks similar to the other. This guy just sort of smirks and says ‘wood is wood, laminate is not.’ Well no shit smart guy. But a customer is asking you so you can answer that wood is made from real wood while laminate is a picture of wood on a board. Seriously he was over all rude in answering questions. We’re definitely not bringing our business there. I rather go to lumber liquidators who happily answer «stupid questions.»

I called to schedule an appointment and the lady on the phone gave me a 7-​hour window that they would show up in. That is not a window, that is an entire day. The manager came on and explained that she couldn’t be expected to know how long jobs are going to last. Then she tried to explain that there are carpet emergencies. I tried and probably failed at my own simple explanation of what an emergency actually is.
I am going somewhere else to get my carpets cleaned. These people have too many bad reviews. Carpet emergencies, that’s rich. That was the manager of a company. She doesn’t know how long jobs will last and she thinks there is such a thing as a carpet emergency. She said that such a large window is the same thing that Cox or Time Warner does. I said, «they are the only cable companies in town». America’s Finest Carpet Company is not the only carpet cleaner in town. I am going to take my business to a company who has a little more respect for the customer. If they have more respect for the customer then they have more respect for their job.

I wish 4 ½ stars was an option. I’d give them 5, but the red and orange stains we had came back about a month later, which is more our fault than theirs, since they were never treated. I mean lets be honest, carpet in a rental isn’t something you have high on the priority list. Why do they even put carpet in rentals? The whole thing seems like a racket in the 1^st place, right? Setting you up for failure.
Anyway, they showed up early, destroyed the nasty stair stains and did it exactly the way I asked them to in the passive aggressive post in notes left all over the house: «NOT THIS ROOM PLEASE!» «DO NOT MOVE THANKS!» Ad they were in and out of a 3 bedroom, 2 story house with a carpeted living room and den in a few hours. Speedy and thorough. Thank you for doing exactly what I expected you to do without inconveniencing me.

I don’t even know where to begin. THIS COMPANY IS TERRIBLE! I’ve used them 4 times to have my carpets cleaned. Time #1– perfect! 2^nd time– never showed up, I called and asked where they were and Richard told me the technicians were already there and we didn’t answer. WHAT? 3^rd time– Technician didn’t have the proper attachment to hook up to our sink, so had to come back 4 hours later. AND 4^th and final time today… our time frame was between 8 – 1.Richard calls and says he needs to change it to 1−3…I call at 230 and Richard says his technician is stuck at a flood so they wont be here till between 4 – 6. I expressed to him my horrible experiences and he really just blew me off-didn’t seem to care. IM LIVID! my house is turned upside down waiting for these idiots! Not to mention a wasted day. I understand things happen but its just one thing after another with this company. So if you want the «run around» and a wasted day then this is the company just for you!

My name is Lee and I am connected with the Contractor’s Board. I recently had my house upgraded with tile, carpet, baseboard and decorative rock put on the fireplace. I first went to Sid’s and got a quote. Then I went to America’s Finest and started working with Patrick. He was very informative and helpful with a no pressure sale style. He gave us his best bid and way outbid Sids with the same product.
Their installers were amazing! Santos and Arturo were very punctual, hard working and dedicated to meeting our deadline. Saul the supervisor was always available to answer any questions. Their work was outstanding! Excellent installation, cleanup and wrap up.
If I had to do it all over again I would definitely go back to Patrick and America’s Finest Carpet and of course ask for Santos and Arturo. I highly recommend America’s Finest Carpet for pricing, professionalism and timely delivery.
Lee

I needed my living room and stairs done, after living in my house for over a year. I called around, and they were the cheapest. $ 65 (military special) for whole house or as few rooms as you want. I called on a Saturday, and the soonest they had was Monday. They said all the morning appointments were taken, so I got the afternoon slot, between 12 and 4. I went to drop my daughter off at school, grabbed a coffee and was home a little after 9 and they were outside waiting for me. I just wish I would have known, that way I didn’t have to rush to move a few last minute things. Te guy also asked if I wanted my upstairs hallway cleaned, I said it doesn’t matter, he did it anyways. They said dry time was 6 – 8 hours, but it wasn’t dry until Tuesday night/​Wednesday morning. Great job, carpets are clean, in and out… cheap.