ALDO

I see other people give it a low rating but I’m giving 5 stars on my experience!!! Good selections and sizes… They also sell purses and accessories. The staff are very helpful and especially Estephania! The store is kept clean and maintained. Not only do they sell woman’s but also men’s shoes! Highly recommend if your looking for a nice shoe or just a comfortable shoe!

Vonnie (who knows if that’s her real name) has THE WORST customer service skills ever. She copped major attitude, rolled her eyes, and talked to me in the most condescending manner ever during the transaction. She, along with the other sales associates, desperately need customer service training.

My daughter who is a teenager love this store and particularly here in Otay Ranch.
We both love the styles and have a lot of selections especially the sandals. Staff are helpful. Like also that you can park at the front of the store if you get lucky.

I had to return show inserts (unused) because I found others that were way cheaper. The guys inside were rude. I buy Aldo all the time because it is difficult to find my size (5). I’ve spent plenty over the years at this store. I was suspicious over how I was treated and was diligent about checking my bank receipt. The return never posted! Luckily I saved the receipt and will be going after my meesly $ 9! I’d rather drive to fashion valley Aldo. That why businesses fail in Eastlake: poor customer service.

I would love to give this store a higher rating especially because it’s one of the few locations that’s not really located inside of a true mall setting. Here’s my reasoning behind such a low rating, the store was not that busy and I asked the sales associate for three different pairs of shoes to try on, when she returned… She returned with only 2 out of the 3 styles but still had 3 boxes! The 3^rd box was the display box??? «Um ok.» So instead of me bothering to ask about the other style, I said screw it and just decided on one pair and on my way I went.

Worst customer service of my life by Steven I dunno how the heck he is a store manger. Who argues w/​a customer esp during the holiday session. Unbelievable

For the full story…
I’m very disappointed in Aldo. I’m disappointed with the DISorganization so much so that I’d rather not shop at their store or online. A couple years ago, I decided to never shop with them again after I ordered a pair of shoes I really really really wanted online. I had been waiting and actually had the luck of ordering the few that were left in my size. They never came. When I called Aldo, they said that they attempted to deliver 3 times. The shoes were sent back after that since no one signed their life away to accepting them. However, I only received ONE notice of «failed delivery.» Long story short, I decided I would not buy from them again after CS said they couldn’t just resend them if there are no other pairs in my size left.
Fast forward to 09−28−13. I received a $ 50 Aldo gift card. Since I had a wedding photo shoot on 10−06−13 and needed shoes, I figured I’d use it there for budget reasons. I bought the size 38 «Nunes.» I wore them the next morning for breakfast and noticed something faulty with the heel. The stiletto portion was separating from the heel of the shoe. Defective! Luckily I went back to the same Aldo in the North County Fair Mall (272 E Via Rancho Pkwy, Escondido, CA), and the same guy, Arthur, from the night before was there. He was happy to help. The problem was, they did not have an additional pair in my size. No problem. Arthur said he’d order them in-​store and they should come before 10−06−13. I told him about my experience a few years ago and he thought it’d be fine. I thought it’d be fine. What are the chances, right? He even had me look at the computer screen to ensure my name, address, phone number and email were all correct. They were. Shortly after, I get an email confirmation that stated:
SHIPPING DATE: between Oct 07, 2013 and Oct 11, 2013
DELIVERY DATE: between Oct 03, 2013 and Oct 11, 2013
SO there’s a possibility that they can arrive BEFORE they’re shipped. That’s cool! But, 10−05−13 rolls around and I still had no shoes. I am frantically calling around to different Aldo stores. A representative at the North County Fair Mall told me over the phone that Otay Ranch, Horton Plaza Mall and the Fashion Valley Mall locations have the shoe in my size. I called Fashion Valley Mall since they’re closest to home and their line was busy for AT LEAST FIVE HOURS before I gave up. I called North County Fair back, and they too were unable to get through to the Fashion Valley Mall location. I decide to drive straight to the Horton Plaza location. They told me in person, they do not have that shoe in my size, in store. As a matter of fact, the Nunes shoes do not exist in their system. I gave her the «DCS» number (DCS: 11−08−03) that I found on the website. I even spelled it, and she read back some other name that was not REMOTELY close. They had no explanation as to why the shoes were in the system as «in-​store» at their location. So I left. Frustrated.
It’s getting to be closing time at the malls on Saturday (still can’t get ahold of Fashion Valley). I call the Otay Ranch/​Chula Vista Aldo (which is a decent 22 – 25 miles from where I was at the time and 15 – 20 miles from my home). The gal, I think it was Melissa maybe Vanessa, told me that she indeed had a pair of the Nunes in black and in my size. Yesssss! I am flying on the freeway to the store that closes in less than half an hour and just my luck… they could only find HALF of the pair. The other shoe was missing and could not be located. She was very apologetic, so I figured after all this drama, I was not meant to have this pair of shoes. I accepted that.
But I had no choice; I needed shoes for the photo shoot the next morning. Aldo already took my $ 50 gift card from me for the Nunes pair, so I end up buying the «Mican» for $ 110 of my own cash. Essentially, I’m $ 150 out of pocket trying to cut corners and budget by using the gift card.
About the third week of October I still have not received my Nunes (which I intended on returning the moment they arrived since I had the Micans). I check the tracking status on the UPS website and it said they were delivered about one week before. N E G A T I V E! I never received them. I even checked with neighbors to either side of me and they knew nothing of it. I call Aldo. I was told to open a claim/​investigation with UPS and that I should hear back from Aldo shortly after that. UPS called. I answered a few questions and that was at the end of October 2013. A few days later, a UPS delivery person came to my door and had me sign something that confirmed I indeed NEVER received the package. Should be done right?
For more…

I love ALDO shoes! They are well made shoes and they have a great line of flats. This location is pretty spacious and they always have a great selection. I guess their selection is pretty representative to what is on their website. Every time I walk in the store I’m always greeted nicely and I’m always helped by a friendly person.

What I appreciate most about this particular Aldo location is the fact that they keep their set-​up organized and aesthetically pleasing. I’ve been to my share of Aldo stores in San Diego, usually plagued with crammed shelves and even worse, apathetic associates. I thank the associates at the Otay Ranch location for taking the time to find my sizes, preferred colors, and for calling promptly for pick up when I do place online orders. Keep up the good work, guys.