A Party Rental

A Party Rental may have had a few «spotty» reviews regarding their service but they are trying to turn it around. I needed to rent a stage for a video & photo shoot. I went in and inquired about it after having spoken to someone there the day before I arrived. The staff there was courteous and I mentioned that I was a loyal customer because my wife rents from them all the time. They radioed a driver that was out on a run and asked if they had time to deliver a stage. They were at my house within the hour! They greeted me at my door and I showed them where to set up the stage in my backyard. I was very impressed with their expedient service!
Thanks A Party Rental!

I hate giving bad reviews on any business in Chula Vista as I love my city.
With that said I’ll explain why I’m giving this 1 star.
I had a party for my daughters 16^th birthday. The phone service was good and the order went well. The «A party rental» delivery service came and dropped off the tables and chairs, great, everything was fine. They told me that they would be picking up the stuff on Monday or Tues and they would call me, ”OK” I thought «cool»!
(THE PROBLEM) Monday comes around and no call fine… Then Tues. comes and I get a call from the delivery RIFF RAFF’S at 10:00 am saying they’re outside of my house ready to pick up the stuff. Well my wife and i are both working like most people and I explained to them that I was working all day and I wouldn’t be able to leave work «early» until 12.00 pm during lunch.
The guy on the phone asks «does your dog bite?»
«Ummmm, Yes» i said and «btw I’M NOT HOME», so you can come back when I am home! O. k?”.
«o.k» he say’s and hangs up. So I leave work EARLY to help them get the stuff from my backyard.
After my 30 min drive, I get home to find that these assholes just hopped my fence and went into my backyard and helped themselves to the tables and chairs. No call to ask me if they could do this or no call to tell me they already did it. Great the rest of my day was now off and wasted AND two guys just illegally entered my property without my permission, I was PISSSSSED!
I have a 16 yo daughter and two young sons, if anyone of them was home alone they would’ve been terrified to find two strange men hopping the fence or opening my garage to gain access to the backyard. I’ve had my previous house burglarized THREE TIMES, so for me this is a MAJOR issue! I also work in peoples homes every day and only when I have FULL PERMISSION to enter a property, will I do so! I’m not picky about scratched chairs or tables etc. but I am picky about people that I don’t know, just hopping my fence to get into my yard. lucky for them I didn’t get home when they were in my yard or I would of… you know! (The CVPD is useless for matters like this anyways or most things for that matter) with that said
I will not use this company ever again!!!
CROOKED!

I too placed a call and went to ignore (hold) for 15 minutes. The woman who answered never came back. I called back and left a message — twice — and never got a call back. My husband finally went in to place an order in person. He complained about the calls not being returned, and barely got a nod of acknowledgement.
The table and chairs arrived, the white chairs were scraped and rusted, every one of them. I called and talked to Gonzalo, he said he would replace them, let’s see how that works out.
Granted, we could have gone somewhere else but they are really close in distance and it is getting close to our party. But I can assure you, never again.

Couldn’t really tell you how their service works out. Called twice, was put on hold for over ten minutes, twice. Finally spoke to someone. Rude, short and no apology for the hold. Price was $ 50 more than the competition. Pass of this place.

They answered the phone during business hours on a Thursday!
That in and of itself should not be a miracle. However, in the hour before I called A Party Rentals Inc.
I called 3 other party rental companies from the phone book, I was sent to voice mail 3 times. I wanted to rent 3 tables and 18 chairs for the following Saturday. Not a big order. BUT how would they know that if they don’t answer the phone. The first, went through the «your call may be monitored for customer service» but then went to a voice mail. The second one was a company called Adventure Jumps and Party Express. the voice mail said «Thank you for calling CLS. we can’t take your call right now. Please leave a message.» Rattled off VERY quickly and very annoyed sounding, AND CLS isn’t even close to the name or initials of the company I was calling.
The third went straight to voice mail and was a computer message, «the number you are calling, is not available. Please leave a message.»
So, when A Party Rental Inc. actually answered the phone. I was SHOCKED. I feel their prices are reasonable considering I couldn’t get anyone else to answer the phone.
I love that they have a website, with prices and pictures. This company is excellent for big parties, Quincenerras, weddings, other fiestas and bigger parties. They offer delivery and pickup. But the next time I have a big Party. I am calling them.
Ultimately… we ended up going with my hubby’s friend’s company.