First Bank & Trust Company

I should start by saying that I recently switched an account from this bank to an online bank, but I can explain!
I moved a business account to First Bank & Trust after meeting one of the VPs at various networking events. She was always helpful, friendly, and at the time I had been looking to move from a national bank to something more regional. I can say that I had no complaints upon opening an account there.
After some time, I learned that First Bank was going to be eliminating the ability to deposit money at the ATMs — the ATMs were going to be withdrawal-​only. Their rationale, as it was explained to me, was that every deposit needed to be checked and verified by hand anyhow, so rather than having to have an employee service each ATM daily, deposits could be made at the counter, or at the drive-​thru. Unfortunately, most of my deposits were taking place after hours, and it was getting to the point where I’d have to stockpile several and then go to the bank all at one time, and it just didn’t work well. I moved everything to an online bank (Ally) at that point.
I had no complaints regarding First Bank & Trust up to that point. Their online Bill Pay and Account Management features weren’t as up-​to-​date as I would have liked, but they were serviceable and did their job well. I don’t know how they did it but it seemed like everyone at the bank knew who I was, whether I had dealt with them or not, and I later learned that they had been cashing checks for an employee of mine there, even though the checks were drawn off another bank — it was simply something they were doing for him because I was a customer. That kind of attention to detail, and willingness to take an extra step, really speaks volumes to me, and if I were to switch again I would most certainly take my business to First Bank & Trust *first*.