TJ Maxx

Disappointed in the stores willingness to provide a discount for a suitcase that had a broken zipper. I really liked the suitcase but the manager was only willing to discount it $ 1.00 for a $ 70.00 case. Yes, only $ 1.00. I walked across the parking lot and found a better case for $ 23.00 less than what I would have paid for the broken one.

Horrible service and racist upper management. Bought curtains that they didn’t want to return due to them being washed and shrunk. The instructions on the curtains on washing I followed it through. Not my fault they sell poor quality items that easily shrunk. Reason washed because it had a horrible smell. She couldn’t even give me a straight look in my face. Never shopping here again.

This store is a part of Home Goods, and how I l-​o-​v-​e to shop here. The site is located in a good size shopping center, so the parking is shared.
I’ve been here many a times, and today I received services from the dressing room and at the cash register. The ladies from both sections were fantastic in providing customer service. The employee at the dressing room, Rhonda, obviously had a foot injury and was sitting down a part of the time. She was struggling to work, and that chair wasn’t most ideal or had any ergonomic aspects at all. Rhonda even helped us with choosing something, and she had a lot of fashion sense, being able to rationalize reasons for getting vs not getting. She was not only courteous but quite personable and knowledgeable. I hope she heals fast and gets a better chair to sit on.
My daughter found what she came for, and I found something I wasn’t looking for but needed it. All this experience with great discounts! We’ll be back for more!

Unsatisfied customer service, my original trip to TJ Maxx… to find a different item, however, I love wp stainless steel cookware. What caught my attention… wp ¹⁸⁄₁₀ stainless steel cookware, which i liked… noticed on the bottom of cookware sticker removed and price sticker placed inside of cookware with loose glass lid not tied together and miss out of cookware area, I really liked the wp cookware, went to cashier to purchase, mentioned to cashier if there was anything wrong with item… because it was not located w/​the cookware item and seems like a sicker was removed and placed by another, the following day went to try ross looking for an item originally looking for, coincidentally, the same wp item that i purchased the day before at T J Maxx on grand in chino for $ 39.99 plus tax $ 3.20 total $ 43.19 and ROSS on grand in chino, maybe severals steps away… had same item for $ 19.99 GREAT PRICE! WOW! Thought I call T J Maxx same location, spoke with location manager Kelly… mentioned item price can be checked via their system, and any other manager can assist me when i get there, since several steps away. I had my receipt w/​me went into T J Maxx, asked for Kelly, instead floor manager Sheryl wanted to know my inquiry regarding price, I explained my cenario… she said the cashier recalled my concern/​inquiry regarding price .at time of purchase (cashier did not seem concern with customer inqury at time of purchase) Sheryl, looked at my receipt said she bring to associate’s attention that covers the kitchenware area, and could not come to my defense… since i did not have the original item sticker and their store prices not compatible with other not affiliate stores policy, but I coud not justify myself, Sheryl, manager said kitchenware associate was not available to confirm if mispriced, and my receipt was referring conair brand.

Cince it was a TJ Maxx/​Homegoods combo store, we decided to take a stroll through the TJ Maxx section, as usual didn’t find anything in the men’s section as usual, what could I expect though (its not a clothing store). My girlfriend did pick up some shoes she liked, some small lunch containers, and did find a cool ipad cover 13 bux which wasnt too bad.

Good shopping experience and a large variety of options
Love shopping here and has a good variety of kitchen and outdoor items as well as good brand names.

I come here often and always find great deals.

I don’t normally like to review stores but seriously, this place is awesome! I thought it was only a HomeGoods store until I walked in and saw a huge and organized purse and luggage section immediately to my right and an extensive kitchen section beyond that. I think my boyfriend left me around the pantry/​kitchen section picking spices for the longest time… I mean, I got excited at sauces, champagne vinegar, etc. Most of the stuff were in good condition and not ripped or looked too worn.
They have a great selection and I was able to walk away with some good deals. They also have some nifty organizing items but the problem with some of these stores is that you can’t match boxes if there’s only one left! Oh well, that’s the way it goes.
Cashiers were friendly and efficient– I can’t wait to go back in a while and see what other new stuff they have!

I love TJ Maxx! Where else can you pick up quality pillows and a ceramic rooster simultaneously? Not to mention and iPhone charger and a San Diego Chargers T-​shirt gift pack!
Great fragrances and wall art await you while passing by Indian statues and one of kind lamps. The plus here is the price. You can find some pretty great deals if you look closely.
I also love the fact that there are several employees ready to accept your hard earned cash in the most efficient manner. I wish I had one of those programs that say, «Check stand #3 is open.»

Employee and Store Manager lack professionalism.
I called TJ*Maxx at 12:00 p.m. asking to speak to a manager. After being transferred from person to person– and waiting on hold, I eventually was put through to an employee (Hannah/​Anna).
Upon telling her that I would like to speak with a manager, she proceeded by putting me on hold for literally 35 minutes (excluding all of the other times that I was transferred and placed on hold). When she got back to me, she was wondering if I had already been helped, and followed-​up with saying she forgot what I wanted. I asked her again if I could speak to her manager, and she abruptly answered, «there are no managers in today.» and told me to try tomorrow.
Today I called TJ*Maxx again and was put through to a manager (Sherry, Store Manager). After following-​up with my application and being told that they were no longer hiring, and that she was in fact– there at the store yesterday. She assured me that there is ALWAYS* a manager at the store.
I explained to her that I wanted to bring up the matter of being on hold for 35 minutes, and that an employee told me twice, assuring me that there was no manager in yesterday. I wanted to bring up this matter as any other customer (Family and I have been shopping here for over 1O years), that her employee should not have assured me there was no manager in, when in fact, there apparently is always a manager there.
Sherry rudely cut me off and said that they are not hiring and that even if they were, they would have never hired me based on how I was speaking on the phone. She falsely stated that I was upset because I was not hired. She then brought up my application again in such a way that made me feel threatened. I remained professional and calm throughout the entire conversation– as I would have expected her to remain.
I reiterated myself, explaining that I am fully aware that they are no longer hiring, and that I just wanted to state what had happened with her employee telling me false information about the managers not being in, and that I waited 35 minutes (plus) to be assured that.
Sherry was very rude and unprofessional. She persisted in side-​stepping the event that I was trying to bring up– to hopefully fix, constantly. The managers need to better train their staff/​employees. As much as I loved shopping at TJ*Maxx, if their staff are like this, then they have lost a long-​term customer.
I will no longer shop at TJ*Maxx

Bonus for having a HomeGoods, always makes the chance of finding something greater, branching out beyond clothing.
This is an older store, but it is big with a lot of parking.
It doesn’t get as full as other stores, but also does not have a designer Runway section (minus one star)
I didn’t find anything this time, but TJ’s is always worth a look, over the years I have found so much for myself, my husband and son, things for the home, TJ’s is still one of the best stores to find a great deal.

I freaking LOVE TJ Maxx! This place is my go to place when I’m trying to lose weight … you know what I mean? You’re not quite to the weight you want and you don’t want to go to Wal-​Mart for a Brady bunch style selection. I love going to this place because I can get a $ 125 pair of jeans for $$ 25. The best part? During the Halloween season, they had this garden zombie I had been looking for for around 6 years AT A DISCOUNT! I saved at least $ 40 bucks on this thing. I know, you can’t really put a price on a good garden zombie, but hey.
I actually go to this place several times a week, and here’s my one bit of pro advice to you: If you see something you like, BUT IT! Don’t wait, don’t pass go, or you’ll miss out. Stuff there doesn’t last long.
The staff is great, and they really are very helpful. Bottom line? You need to check this place out.

Love coming here! I buy most of my business clothes here. Everything is so affordable. Just recently my pre-​teen daughter started liking this place, which makes me very happy because I’ve been able to get her a good amount of clothes for low prices. I wasn’t too crazy about paying ridiculous prices at Justice. She now likes TJ Maxx’s styles better anyway… yeay! My son likes to buy more expensive stuff (Active, Diamond, etc), but I still get his pajamas and some sweaters at TJ Maxx and he’s very happy with whatever I get him. Good quality clothes.

I do not know about everyone else but I love this place! Well especially this location in particular the one inside Ontario Mills does not have good inventory at all. The cashiers are always really friendly at this one and always provide good customer service. The shoes at this location are always cute and their tops too. It has a Homegoods towards the back section of store that also has a lot of cute decoration selections. They used to carry a lot of cute baby clothes before but recently not so great. Overall I like this location.

Def worth checking out if you are looking for a deal. More organized then ROSS and better deals than Nordstrom Rack.

Sherri. You’re my hero.
It’s super easy to look like a teenage girls dirty laundry hamper when you have the type of vast selection this TJM has. But they keep it clean, well lit, organized and maneuverable.
I had been shopping ALL DAY for a pair of jeans that actually fit right and of all the stores I went to (including The Rack across the street) Sherri was the only employee that seemed to give a crap enough to help me find a pair. Which I finally did. AND they were only $ 15.

I am not a fan of digging through racks of clothing hoping to find a prize. And searching impatiently for hours is not my forte’ but this store is organized, clean and their merchandise was pretty well displayed. They did have a few sections that needed to be de-​cluttered like the active women apparel section or the shoes section but overall I did not feel overwhelmed or bothered by the huge variety of merchandise they maintained.
I especially liked their homegood sections. They stocked some cute and unique decorating items. But if you find something you like, my advice is to buy it and return it if you can’t use it. Because if you leave the store without the item, it won’t be there when you return to purchase it.
On another note, they are not staffed with a lot of help, but their lines to make a purchase were not too long.

***My review here is only for the accessories section which, when you walk in, is to your right***
I LOVE the fact that everything in the handbag and scarf section is color coordinated, so you’re able to walk in and go exactly to the shade that you need. You can then pick and choose and end up with something you can pay ten bucks for and that will go with your outfit splendidly OR you can go ahead and splurge for something that will set you back around a hundred but will last through a season or two.
Keep in mind, though, that this is obviously a discount store and so you need to sort through a few duds before you find what you’re looking for. Good thing is you don’t have to look too long and you won’t throw away money in the process. Personal example: I needed a black utilitarian tote for my legal externship and got one here for a whole twenty bucks. Is it the most stylish thing on the planet? No. But, it’s perfect nonetheless. With twenty bucks, I got all the gain with none of the $$$ pain. This, and Nordstrom Rack for larger size women’s shoes, are pretty much as good as it gets, in my opinion, for discount chains. Love it!

For such a huge store, the selection of women’s clothing is pretty small. They had a women’s department and a junior’s department but I couldn’t find any petites. The layout is kind of confusing, with some departments overlapping so after walking around in circles a few times, I gave up and left without buying anything.

This TJ Maxx is huge but the selection isn’t impressive.
I would have preferred going to Nordstrom Rack.
Overall, the store is clean and if you have time, you can find some good bargains.