Shell Gas

Be AWARE! When you select the grade of gas, it’ll change right before you’re about to fill up, either to the next grade up or the highest grade! First time it happened, I told the cashier and he insisted that I selected the higher grade, so I let it go thought I was trippin. But just now, right before my own eyes, I selected the 87 octane (lowest) with 100% certainty and it jumped to the next level 89 octane. I stopped mid pump and switched to the lower grade.
I don’t know if they’re doing this on purpose or a defect within the pump, but pay attention to what grade of gas you’re actually pumping!

this place is soooooo filthy. it’s ridiculous…
but considering the area… sorta makes sense.
the service is horrible.
the friendliness is extinct here.
it’s depressing!

Sub professional service. It’s hit or miss with the workers/​cashiers. Some are cool, some are not. It’s a gas station what do you expect?! Take care of your biz here, get your petro $$ and avoid getting the car wash. Have a nice life on the open road.

What more can I say? Everyone one has already said it.
The gas is much higher than anywhere else. They don’t treat customers like they want them to come back.
I will not go back for any reason.

This station was awesome when it first went in. For years it was my goto place for gas and convenience. When Ralph’s supermarket was down the street I would use my fuel points to get twenty cents off per gallon.
Then about a year ago or more it took a dive. Less smiles on employees faces. Less knowledge. More turnover. Less upkeep.
Now that Ralph’s has closed there is no reason to go here. I’m back to going to Mobile at Riverside and Mountain. At least their employees know how to smile and keep the exterior clean.
* This place turned into some no name low cost place and it shows. I wouldn’t go here and I wouldn’t recommend it to anyone.

Today, I thought I’d left my wallet at this service station and called the location to see if it had been turned in or located. I spoke with Jason and he said he’d look everywhere and ask customers about it. I eventually found it at home, but was very grateful for Jason’s help, kindness and understanding. He remembered me as the «really nice» customer in the red shirt and even remembered my name. I don’t often find this kind of personal customer care at a business, let alone at a gas station. Yes, the gas is way overpriced, but Jason was a star today.

This is the worst shell station i have ever done business at I filled my tank as i do ever week here only this week decided to get a car wash after trying several times to start the wash with no success i went in to see clerk as i told clerk my problem, Rick the store manager stormed out of office got right in my face and said well any idiot could operate it i was appalled, HE SAID IM NOT REFUNDING YOUR MONEY, and muttered some obscenity under his breath the clerk said he would print another car wash token i asked if he could go out with me to help he did and guess what, he could not get it to work either it would only wash the back half of car so i pulled back up got rick to come out to show him, his response was oh well thats your problem im not refunding you your money. i will never buy gas here again neither will my kids or my friends i live near this station and i have also told my neighbors how RICK treats his customers. I will also report Rick to chamber of chino commerce, as well as the better business bureau .The city of Chino deserves to have small business owners always treat people with respect and courtesy. Sincerly Jim R.

I will not spend my money here anymore! I had been stopping here for gas & refreshments when driving thru Chino for over a year now. Last week I stopped here to put air in my tires. I walked in, asked the dirty blond haired girl at the counter if she could please turn the air pump on. She said (rudely)” it’s $ 0.75″ «isn’t air free» I replied. She says sarcastically «Only if you get gas or buy something!» So I let her know I have been a customer for over a year… she interrupts «well I don’t recognize you» some large heavy weight man (might have been her father or uncle) steps out & stands at his office door with an Evil stare & Smirk. So I said «thank you» & drove to an ARCO station 1 mile south on Euclid ave (They give Free air). It’s very disappointing how people can’t help others without getting something in return. These people are awful…

By far the worst gas station I have ever been to… I go there with a flat tire on my trailer with no change and ask for air. The guy tells me that he only has tokens, or I can buy something and they will give me air. Now let me get this straight, they would rather put me on the road, putting other peoples lives at risk unless I spend money there. And it gets better. Looking absolutely confused, I look in the office and see the manager (Rick is his name) who heard the whole conversation (while he’s playing solitaire on his computer I need to add) … And he takes the guys side. Thanks the Unilocal; for allowing situations like this to be told. If you are reading this, don’t give them any of your money… I hope this was worth your token Rick. And enjoy your solitaire!

This gas station sucks!!! they sell expired food, none of their items they sell have a price, you have to go to the register to check what the prices are.