Prado Recreation

Clearly no commonsense is used here at Prado dam. I pulled up to the front gate and was made to pay $ 15 to pick up my dog which was on a training truck 30 yards in front of me. The dog’s entry was paid for early that morning.
Frustrating.

Really enjoyed my trip to Prado. Grounds and water areas are well maintained. My dog had a great time running around, swimming, and exploring. I’ll be going back soon. (Even though the $ 15 price tag is too steep in my opinion)

Prado is mostly an open-​space training «park» for gun dogs and other working or sporting dogs. It also hosts club events for lure coursing, training, etc.
The space is over 500 acres and is very useful. My criticism is that the empty shells aren’t picked up by hunters working with their gun dogs. I was here a couple weeks ago, and the flat field used for coursing sighthounds had many casings all over it. This is just highly inconsiderate of you hunters. You are supposed to clean up after yourself per the admission rules.

Max and Mae love coming here. They get plenty of exercise. .I love being able to have the wide open space to work them off leash training. The price seems a little high but the grounds are awesome.

We have been using Prado Dog Kennel for years and they treat our dog like family. They are always kind and curtious and compared to other kennels, their pricing is great and fair. Our dog actually gets excited when we pull up to their place. Highly recommend.

Elena the owner is just plain rude, with absolutely no people skills. She acts like she is doing you a favor by doing business with you.
Her demeanor is moody, bitter and condescending.
A 1 star rating is actually kind of high for Miss Congeniality!

I was debating on 3 or 4 stars. This isn’t a bad place, just expensive. There were tons of people training their dogs, complete with vehicles that looked like Animal Control, loaded with dogs. I just came with a friend to exercise our dogs. Mine loves to go swimming, so the lakes were fun. There are definitely a lot of places to explore, and my German Shepherd actually was pretty calm that night and the day after thanks to the plethora of hiking opportunities. I just think $ 15 is a bit steep. $ 5 – 7 would be more reasonable.

**This review is for the boarding facility only**
The below is a review written by my sister and what she faced with Prado when we returned from a week long vacation:
I would not recommend boarding your dog at Prado Kennels in Chino on Euclid.
I had a horrible experience with the owner. We boarded our dog for 7 days and she charged us for 8 days. When I called her the following day to let her know we were overcharged, without even asking who I was she replied «he picked the dog up at 12:30 pm». We purposefully called them the day before we were picking him up to ask what time do we need to pick him up by to avoid paying for another day. They told us 12:00 noon. My husband arrived there at 11:00am to pick up our dog. He wanted to pay with a credit card and she told him the credit card machine was not working. She gave him a receipt with the total on it and the time. He left to go to the ATM up the street to get cash to pay. His ATM receipt had the time on it as well. My husband was in the background when I called to tell her we were charged an extra day and he heard me talking to her about him arriving at 12:30pm. She was very rude on the phone. It was as if it was our fault she overcharged us. I personally think she was mad that we realized she overcharged us. He told me to tell her we have 2 receipts with the time and they are both before noon. That’s when she finally said «fine, then you need to come get the money». A few days passed and I realized how busy I was going to be and that going there to get the money was out of my way and not very convenient. I decided to mail her a self addressed stamped envelope. I included a letter, a copy or our receipt and a stamped envelope. I even mentioned for her convenience she could even write me a check. All she had to do was put the money in an envelope and put it in the mail. A few days had gone by since mailing her the letter. I called to ask what the status was and she answered the phone and immediately said «no, this is going to have to be a credit» and also told me she never received an envelope or letter from me. I asked her why is it now going to be a credit? She said because I never came in that same day I talked to her on the phone. She also said once they deposit the money they cannot give you a refund. She said she waited for me all day? Um… don’t you own the place and live there? How could you have waited for me all day? I told her if she would have said that I would have made a point to come in and get it that day. She knew I was right and knew I wasn’t going to back down on this. She said she needs to talk to her boss and she’ll call me back. She kept saying she’s busy and doesn’t have time to talk to me. This lady has absolutely no customer service skills. I asked her why does she have to talk to her boss if she’s the owner? She called me later that day and left a garbled message about getting my money back only with a receipt. I thought great, I’m going in there with the receipt and end this for once and for all. When I arrived her son was in the office. I explained why I was there. He said «oh are you the lady that sent us the envelope»? Before I could even answer him she can in and I told her I was here to get the cash. She immediately says «no, we need to run your credit card, it didn’t go through.» Remember too, this is the lady who also lied and said she never received my envelope I sent. When she said that I was thinking what in the world is she talking about? I told her no, we are the people that paid cash and went on with the story. While I was talking she was talking over me saying our credit card didn’t go through. We started arguing back and forth… I was in shock and I said to her I cannot believe you are doing this over $ 18.00! I must have embarrassed her because that’s when she opened the cash drawer and said you know what here’s your damn $ 18.00 and get the hell out of here and don’t come back! This lady has lost her marbles. We were shouting back and fourth. I was just happy to get my money and leave. I now believe that she overcharges people on purpose because most people don’t check their receipts. She didn’t like that she got caught. Also, I think she told my husband her credit card machine wasn’t working so that he would have to leave and come back in hopes it would be after noon so she could charge us another day. It’s the principal of the matter. You do not treat customers like that and for that reason alone, I will never use their services again.

This place is great! We had a coursing event there, and our dogs had a great time on the facilities. We will be going again to work on training our dogs to hunt birds. The owner is incredibly helpful and the land is very large and great for off leash training. If we lived nearby, I would pay the yearly fee and bring my dog there for daily off leash exercise.