Pep Boys

Fuck these racist assholes, thinking I´m going to steal something as soon as I walked in.

Got to start off by saying, it hasn’t always been great going to pep boys. But on this in particular day, the experience was nothing short than «The Best». Go in no appointment 1 mechanic and Donald, tell him I got my truck, and my daughter needs brakes, he takes me in. As he’s talking to me with 4 customers behind me, the phone rings and he answers it, I can hear the person on the phone and there complaining,.never loses he’s cool, nothing but customer service! Later on that day my daughter had to go to work and left her uniform in her car, she shows up lets Donald know she needs something in the car,.no problem lowers the car hands her a pair of safety glasses and she goes on her way. Car is ready, I go in Donald finds a coupon and let’s me know about some rebates, for someone who is having a bad day, I would of never known! Awesome Customer Service. I’ll be back for sure.

I have been meaning to write this review, just did not have the time. In March went in around 10 am, just got off work a few hours before and was exhausted. Asked Diego how long it was going to take? He expressed to me, it would probably take a hour or two. I really did not want to wait that long, but I needed an oil change. He went and serviced my car and it was done in 45 mins. also he honored my coupon on my phone. Thanks Diego for the great customer service! I will be back and will refer my friends and family.

My husband doesn’t have a Unilocal account, but he asked me to leave this review about Pep Boys to steer people away from them and give some insight as to how they are trying to scam customers for more money.
He has never taken his car into Pep Boys of Chino for anything. He brought it in because we got a coupon for an $ 18 oil change. He left the car there, they called him, left a voicemail and suddenly the rear driver side tire that hasn’t gone flat or given him any issue for months, has a nail in it, but they can conveniently patch it up for an additional $ 20. He didn’t get that done because he can get it done elsewhere for free. They also tell him the car is leaking fluid badly, yet he’s never seen it leak anything. Once home, instantly his Service Engine Light comes on. Coincidence or conspiracy? This is why he trusts few people.
He took his car into Sam’s Club and they replaced the tire. They advised him that it looked like something had gauged a hole into the tire and it was torn apart further unlike a puncture from a nail. His friend who’s an engineer then checked his systems with a scanner and searched for leaky fluid. There was no leakage anywhere, but the catalytic converter was taken apart and that’s what prompted his service engine light to come on.
He didn’t want to even give them one star, but Unilocal requires it. If he could give them negative stars he would! Buyers beware! Do yourself a favor and take your vehicles elsewhere!

I bought snow chains, just in case it snowed. I didn’t open the box and tried to return them 2 days later. 20% restocking fee. I wasn’t told, but it’s on the reciept it had the disclaimer. Dirty business. I will keep the chains and take my business elsewhere. Costco has spoiled me.

Don’t call the service department. I tried to call and got the runaround for 20 min. First no one answered so after 5 min I hung up and called the parts. I explained no one answered and they transferred me to tires who only words were please hold. After 10 more min I hung up and called parts again. I pleaded with the guy to find someone and not just transfer me to tires. He again put me on hold after assuring me he would find someone. After 5 min some one from service answered and explained it would be 5 hours for breaks. It sounded like he didn’t want my truck to get worked on there. So disappointed

I hate this location. I can out here with my husband and three kids hoping to walk around for an hour. It took them 5 hours to check (CHECK) if they can patch a tire that blew yesterday– and we saw them pull it out when we left the register… No long lines… Not a 5 man job. We did also have them refill all fluids, which they said they could do in an hour when we brought it in… It’s be better to chance your car at the Chino Spectrum location even if they say it won’t be done until 6– understanding the concept of under-​promise and over-​delivering.

My car has been at the shop sinse morning and now it’s 7pm and sinse 2 they been telling me an hour and now another hour wtf they suck management rude …

I always use this location for regular oil changes for my cars. I big plus: they always honor the coupons I print out from their website. Friendly customer service from the staff actually doing the labor, some (not all) people handling the transactions could use a dose of friendly spirit.
One downside, I was told the oil change would take 30 minutes, but it took them over an hour (not to mention I had an appointment).

I can’t thank Donald Whitfield (Service Manager) enough for putting a rush on my vehicle repairs today. Between he and Adam, I was truly delighted in both Service and their professionalism. They have my business and my trust from here on. Thank you for proving to me that there still is great service out there!
Sincerely, Deborah Green

I called pep boys to see if they replaced waterpumps on a 95 Chevy van. They said yes and the price was over $ 800. He tried to justify the price by saying that they change the antifreeze and thermostat as well. Earlier that day I got an estimate from another reliable mechanic and he said that he would do it for $ 225. I will never go to pep boys to have my car serviced. That price is a total rip off. It would seem that u could trust a franchise business, but businesses like pep boys and jiffy lube make u think otherwise. I boycott pepboys and other ripoff service stations.

Went in for an oil change and everything went smoothly, special thanks to Diego, who was super nice and helpful. Great prices, great service (:

Great customer service! I went in the store to buy windshield wipers. Tracy assisted me, and when I told him I was going to install them myself, he came out to my car to help. After he saw that my car needed different blades (everything is more difficult to install on my 2006 Honda Civic), another associate came out to take a look, found the right blades and installed them for me right in front of the store in the rain. I really appreciate their help. Thank you so much fellas!
I’m grateful for working wipers, having money to buy them, and people who help!

My special thanks to Diego and your team for the wonderful job you did on my car, Thank you for always greeting me with a smile and an amazing customer service.
I highly recommend this pepboys.

Big store, good service. Been here several times over the past 10 years. Never had any problems and have been able to find what I needed. Today, I picked up new wipers in preparation for El Nino. The guys that work there are friendly and we usually have a nice conversation during the process. I’m sure I’ll be back again when something else goes wrong with my car :)

Got my wheel alignment done! Great customer service especially for a auto parts store! Everyone has always been super helpful and the manager Rick is great! I highly recommend this pep-​boys!

I don’t even know where to begin review. My fiancé and I brought our 1992 Ford Ranger 2.9L in to the Chino store at 11 980 Central Ave. for a Smog Check. We were told that the smog technician wasn’t in and to come back the next day and to make an appointment. We took Danny (the service Manager’s advice) and made a 9 a.m. appointment for the next day. Upon arrival we were advised that we would have to wait around an hour and a half due to double appointment booking and the smog tech needing to calibrate the smog machine.
We went across the street to purchase some coffee and upon return found another person being smogged. (presumably the double booking) During our wait we walked around the store, and purchased some windshield wipers. It is now 2 hours later.
We approached the service desk and asked the young man behind the counter if he could tell us how much longer we’d have to wait, because we didn’t see our truck anywhere. He went outside, and came back in only to report that the Smog Technician, Edgar would call him when he was done. At which point we advised that we’d been waiting 2 hours for a pre-​test. The young man stated that he is only 19 years old and there wasn’t anything he could do because it was «a respect thing.» I asked if they had any respect for their customers and was curious to know what the purpose of making an appointment was if they obviously didn’t follow the appointment time or have any consideration for their customers or their concerns. He was hesitant to go back out and said that the Smog Tech Edgar didn’t care what he had to say due to his tenure and was concerned that he would be bothering him. He was the only gentleman that tried whole heartedly to help us, even after my fiancé told him to let Edgar know that the customer was unhappy and becoming frustrated. The young man was trying to be empathetic but seemed scared to push the issue with the «older guys.»
We then asked to speak to the Service Manager who happened to be Danny again (the gentleman that made our appointment the previous day) we let him know that we’d been waiting for 2 hours, didn’t see our truck or the smog technician. He went outside to inquire about our pre-​test and returned with our paperwork saying that the vehicle didn’t pass. When we asked what repairs needed to be done, he stated that we needed to make a timing adjustment and that we had 2 catalytic converters on our vehicle. [When preparing my vehicle for this smog check, upon advice of a different mechanic, I was advised to change the catalytic converter; when I researched replacing catalytic converters, I was advised that this particular model had 2] Danny then went and got the smog technician, Edgar, who came out and advised that the truck had in fact passed emissions, however the timing needed adjusting and it had 2 catalytic converters on it. I explained that upon calling many different local muffler shops, I was advised that my truck had 2 catalytic converters so I changed both. My fiancé then asked if we fixed the timing and catalytic converter issue, if we could bring it back. Edgar, very condescendingly stated he would not pass it. My fiancé then asked why not and he did not have an answer. He told him he could take it somewhere else. My fiancé said I don’t understand why if we fix it we cannot bring it back, and started to walk away, at which point Edgar said «Maybe if you expressed yourself better we could get to the bottom of this.» I then looked over to Danny and asked as a manger how he could let Edgar talk to customers in that manner and asked if they forgot what customer service was. Danny’s reply was a shrug of his shoulders and a wave of his hands (as if to say «I don’t know what to tell you») as he walked away. I then asked Edgar if he absolutely had to have the last word, to which he replied, yes, yes I do. I asked him if he knew what customer service was and told him that he was an *expletive* idiot, to which he replied «Maybe in your opinion but not in mine.» (STILL having to have the last word.)
I have NEVER in my life been so appalled by the lack of customer service, communication, and unwillingness of a manager to step in and resolve a situation as I am today. Not only does this service department need training in communicating with one another, customer service and the purpose of appointment making, but Danny the service manager needs to learn how to manage his team and NOT allow a Smog Technician to come out and ARGUE his opinion with a customer.
My fiancé has been shopping at that store for approximately 18 years and was trying to be a loyal customer. I made the mistake of not reading the Unilocal reviews for this store before we came for the Smog Test, but hopefully you guys do. Almost every review is negative and has to do with the same exact complaints that I have today.
I will never go to this store again nor will I recommend it to any of my friends or family

I had taken my car to a Ford Dealership to check on a loud clicking noise my car was making when I turned left or right. Ford took my car for two days, and eventually called me to let me know I needed new struts and shocks and it would cost me $ 1,300 to fix it. I declined the service and took it to this Pep Boys location. I let Eric at the Service Counter know my issue and he had the staff look into my problem. It turned out it was not the struts and shocks but the Rack and Pinion needed to be replaced.
The cost of the service here was much less than Ford’s $ 1,300 struts and shocks estimate and Eric added a 10% coupon to my service to save me additional money. The noise is gone and my car is running great. Thanks guys!

There is a reason why this Pep Boys location has such poor reviews. I had air conditioner problems with my car and it was 100 degrees that day. I checked in my car to have it looked at and they assured me that my car will be checked in about one to one and half hour. I came back to get my car in 2 hours and it was still in the same place and had not been looked at what so ever. The guy in the front service desk had no idea what was going on so I asked for the person who initially checked my car and they said he took off an hour an half ago and they service guys are off for another hour or so. This means that my car will not be looked at for another few hours I assume.
I just decline further service to my car and asked for my keys to go elsewhere. I wished that there were better communications among the service desk guys there and they would give me a honest answer how long it will take to get my car.

If you know what you’re doing and what you need, get your gear here. I would not trust Pep-​Boys to work on any of my vehicles. Even with their discount cards they are almost as expensive as going to the dealership. Obviously not everyone will receive the same level of service because not everyone knows what’s going on with their car and what to expect when it comes to the bill. The line mechanics do what they can, but keep in mind that they are relying on other customers to describe the problem that they have to find and fix. A «it makes a gargle sound when I stop at every third light» does not help narrow the choices for the cause of a possible problem.
If you know the problem, go to one of the many shops in the area that specializes in fixing/​repairing the issue. You’ll get faster service, a more reliable repair avid a new mechanic to recommend to your friends. Pep-​Boys already has an established name brand as a corporation and revenues from the parts it sells, getting your car serviced by them is easy money in their pocket. They don’t give you a discount on the parts.. And don’t have much wiggle room when it comes to mechanic prices.
For parts and other gear, come here. For work on your car past new tires, look elsewhere.