Laser Quest Chino

This place is awesome! The facility is neat and clean. The customer service is great, young adult employees, very professional. We make the drive from Yucaipa at least once a month, totally worth it!

Been here a million times with small and large groups and it’s been a great experience every time! The place is always clean, the staff are always helpful and organized. They do a good job maintaining the arcade games, party rooms, equipment and the maze.

Laser Quest totally won us over! We have in the past always gone to laser island in upland, but after last night we definitely plan on going back to laser quest!!! Laser quest was very organized we had very little wait time in between rounds, the workers were very helpful and happy to answer any questions, the room was huge and it had two levels so it made it the experience even better. Can’t wait to go back.

Great experience here tonight. I held the end of season banquet for my son’s football team here. I originally booked to have the whole place rented out (the after-​hours special they offer) since it’s a fairly large team of 28kids plus family. However due to scheduling conflicts I had to change the date and go with a regular party. They were nice enough to work with me and give us two adjoining rooms. I was still a little nervous about it, since I’m familiar with how laser quest works, I know that the rooms are a little small and you’re given a short time in the rooms for parties. We had 28 boys to hand out trophies and gifts and other awards to and I was certain 2 hours including play time and eating wouldn’t be enough. So I expressed my concerns to the manager, Madison and she was super friendly and helpful, assured me that it would be fine and allowed us to have a little extra time (since we were the last party of the day) and use the lobby space to give out our trophies and even brought out a tv so we could show our slideshow! I’m so thankful for her. She could have easily said, «no sorry we can’t do that.» But she did the little extra and our team and families had a great experience because of it! The staff was also very helpful, they ended up staying later than they normally would but were still friendly the whole time! Great job Laser Quest Chino!

My sister and I went to play a game the other night and we had a blast. The night started out with a game of «psyche» ball with our host, Jeremy and that kept us all very entertained. The laser tag game itself was great. Jeremy actually played with us and gave us a few tips to help us out. He was very informative with the rules and made sure we all had a great time. Thanks Jeremy! You made our night!

Update… Although the owner says he will contact me via private message, he still has not. I think it is just for show. Owner, if you read all of your reviews you will see that you have the same issues reoccuring. Instead of trying to make it seem like you are trying to right a wrong, by offering free games to your upset customers, you should handle your employee’s and re-​work the way you set up party times.
All of the complaints about your employee’s are, «the tall blonde with an attitude», that was my problem too, Madison. She needs to be talked to and told the important qualities of being a manager. Second, try only scheduling one party at a time and give them the party room for the entire 2 hours. We are paying over $ 200.00, you would think that we would have a room for the parents to sit and visit while the kids are playing laser tag. Instead, My $ 200.00 got me stuck in a lobby with 100 parents and kids running around, 35 minutes in a «party room» where I was quickly whisked out and told if I did not get out, I would have to pay for the party after me. But… there was never even a party after mine.
Take some time to adjust the way you do business, or else, you might be out of business soon. The strip mall that you are in is not the greatest, and if you keep treating customers like this, you probably won’t be there for very much longer.

Came for a birthday party that started at 2. All the guests were waiting for the room while the kids played. Room was not ready until 2:45. What was worse is that there was an extra room available but was not given to our party. Kids did enjoy themselves though.

Held my son’s 10^th bday party here 11÷20÷15. By all means the kids had fun. However to a host a headache
–chaotic in the main room while waiting to play/​zero supervision for any kids who chooses to walk out the doors.
–My reservation was for 20 players plus room for 10 adults and they gave me the smallest room! i walk into one row of tables totaling less than 18 chairs! When I ask the employees all i got was a sorry, we can add more chairs? how would that help with the cramped room I had.
— to add the small room was dirty. I ended up cleaning a large puddle of water/​liquid on the floor and stepping on crumbs on the floor. yet i was told to wait initially for the room to be cleaned
–the «pizza package deal» $ 100 for 10 pizzas and cinna-​sticks… very funny. i made the mistake of this add on. i located my deliverer wandering to each party room looking for me. I get my order and the deliverer asked for payment from me. I handed him my debit card, he calls in to his office and then tells me that Laser Quest handles the payment directly to Dominos. No problem there. however I got a glance at the receipt and even asked the man what the total is. The total is $ 70! Not $ 100. I later ask the front desk at Laser Quest and they telll me its basically a «middle man fee!» Then ask when totalling my charges if i would like to leave a tip for the Dominos driver!
–no trash cans set up. trash was everywhere around the half broken little arcade area.
for the sake of my own guests I ended up picking up trash around
–very minor but they never updated the sign at my small party room from the previous party. So I improvised by flipping the old sign over and writing it out myself on the blank side!
— the employees were polite and friendly, however lazy to sum it up.
I had been to a few parties here before and had thought this would be great to hold my own son’s party here. Sad to say an expensive mistake!
** to update the manager at lazer quest contacted me and was very concerned about my experience. They have since appologized and provided me with free passes for my troubles**

Bad place!!!
I wonder why they said $ 20 for ‘unlimited’ when my children can only do 4 games!
It was 7−10pm, only 4 games in 3 hours, each game only last for 20 mins!!!
Always got bad service and lazy employees on Fri night. Especially blonde long hair that really loud & rude.
They want the ‘unlimited’ money but they let the children play ‘limited’

Hah, I’ll pay the 9 bucks just to feel like a teenager again…

We celebrated my nephews birthday yesterday 10÷3÷15. We got our room 20 minutes late and didn’t get our full time. It was not our fault they gave us the room late so why was our time cut off? To top it off, the girl was extremely rude about it. She was a tall white (25−35years) lady with long blonde hair. She said she «gave us» ten extra minutes. First of all, she didn’t give us anything because that was what my sister paid for and she was entitled to it. Second of all, it didn’t even complete the whole time she paid for. If she doesn’t like her loud job, she should find another one.
Unfortunately, I don’t remember the rest as she ruined the experience. Thanks!

Place is pretty crazy lol kids love it. The game timimg cycles every 20 minutes and is very organized. No options for snacks besides a vendingachine. Otherwise good fun place for the kiddos

I’m rating it based on the party we had for my son who turned 7 years old. The game itself is fun and no doubt the guests enjoyed. The kids and adults had a lot of fun. They are non stop with how they tagged each other. :) BUT, the manager assigned to us for booking and who also was there on the afternoon we had party was not helpful. She has an attitude and was not approachable nor accommodating. The party host was mainly in-​charge — before the game starts and announcing scores after. That’s it?!! No party host was around when we needed him/​her. There’s not much help we got in gathering kids other than them announcing it through a speaker. Being in a room and with a bunch of 6 – 7 year olds, it was hard to hear whatever is being announced. We had to gather the kids on our own and directed them to where they should sign in. We got the 32 players package which was the maximum package they had and the rooms were too small to accommodate the players with their parents. I would say if it’s a party of 15 – 20 would be ideal for the biggest room they have and not a person more. A few of the laser guns didn’t work and the amount of time to fix it does not mean extra time for the kids. I felt bad for some kids who had trouble with their lasers, they did lose a significant amount of time for their game. Thankfully they are kids, they are mainly happy to play tag. THUS, the game itself was fun but the service can be greatly improved.

This place is so fun! I came here for the first time this weekend and I had never been laser tagging so I had no idea what to expect. When you get into the actual arena, it’s you and about 30 more people running around. There are two stories so sniping is a definite possibility. Some games are teams and some a free for all. It’s so exciting just to be in that warehouse running around, turning corners and having people run at you or away from you. I realize that my secret talent is definitely not laser tag but I had so much fun win or lose. There are mazes to run through and mirrors and windows, it’s a confusing, hilarious way to spend time with friends. You bond with complete strangers in there and it’s just a good time. All the staff were super friendly.

First time here, came for my nephews birthday and my 5year old daughter and myself had a awesome time inside the maze. Definitely a place to come and treat the kids when they do good in school or just to get out the house for a wile… Will be back.

Great place to bring the family
Great price and the best laser arena for laser tag
Went here last week and had a blast

I came here with a large party for a friend’s birthday. Yes, a bunch of 20 something year olds can still play laser tag for our birthdays!
The location itself was not hard to find and there was plenty of parking.
We paid 18 dollars for two 15 minute games. The staff there was very nice and gave each group a quick tutorial before going in. I had no idea what to expect since it was my first time playing laser tag. I noticed that they also have private rooms where you can host parties.
TIP: When you go in, try to stay stationary in one area. If you run around, it’s easier for people to tag you! That was my own experience and I wished I did that instead. I was running out of breath within the first few seconds because I ran so much haha
Also, be sure to wear comfortable clothes. That includes running shoes and possibly shorts. We were all sweating by the end of our first round.
After each game, you are given a «souvenir» game sheet with your scores on it. It was very fun poking fun at each other after seeing our scores.
I would definitely come again. I had such a blast!

Let me tell you my experience here at laser quest. My party of 12 people made a reservation for unlimited laser tagging. When we arrived ON TIME for our reservation, we waited in line to confirm our reservation for about 10 – 15 minutes, and when we finally started talking to someone they told us our reservation had been given away because of our long wait in line.
Now maybe I’m misunderstanding the purpose of a reservation, but it seems to me that they are to set aside a spot for you and your party so you ALL can be accommodated.
In conclusion I’d like to thank Laser Quest for letting me make a reservation, and not hold it for me and my 12 friends for a birthday party. You guys are great!

Soccer End of Season Party Awsome!
My team mom/​wife contacted Laser Quest to set-​up our end of the season soccer party for 9yr olds. Staff was helpful with booking and pricing. We were able to get 2 games per person and an hour private room party for $ 13 per player. Each session lasts 20 min.
We opted to bring our own food you can also purchase food through laser quest they work with dominoes pizza co. The staff was courteous and helped store our stuff while waiting for our party room.
We checked in at our designated time slot staff goes over the rules. Then let you inside the staging area. You gear up. The gear is kind of heavy for the smaller kids. First game was every man for himself u rack up points the more players you shoot. They tally up everyones score and announce top players at the end. They also give u a printout of your individual scores. Kids loved comparing how many times each player was hit and who hit them.
The second session was equally fun they broke everyone into groups randomly. You were either red or green team. Inside the staging area there is a 2 level maze, blue neon lights on a dark room environment. Not recommended for kids who will get scared. They also play music during the battle.
After 2^nd session we went to our party room and had pizza, drinks and desserts. 1 hour was plenty of time for the kids. They also enjoyed playing arcade games while waiting for laser time slot to begin.
Good fun, great value.

Visited for the first time yesterday and initially I thought it was going to be an awesome place that my 10 year old would enjoy, however that wasn’t the case. She loves laser tag, but apparently this place makes them wear gear that was very heavy on her arms. After the 2 nd game she had big red marks on her shoulders and she didn’t want to play anymore. Maybe it’s too heavy for other kids too. I also noticed this place is frequented by older people, not too many young kids.
Unlike other laser tag places (Laser Island) this place had very little sitting area for the parents. I’m sorry but I’m not the type to just drop off my kids and let them play for hours, I actually sit around and wait for them. This place should take that into consideration and add more space for parents to sit, we are the ones who are paying for our kids admission to continue playing, maybe they should spend some money on us… just saying.