Bath & Body Works

I came here with my girlfriend to get a gift not really expecting bad service because I’ve been to the ones in Montclair and they’re always friendly and trying to help. We got inside and no one came to greet us or asked if we needed help, despite the store being empty. We ended up leaving with only one thing we needed because most of the employees on the floor were just talking to eachother. I’m giving this place 2 stars though because the cashier Casi was very friendly. Won’t be coming back to this one.

All bath and body works look and feel the same. Always clean, always fully stocked, and always smell amazing. This location though has some of the nicest employees! I mean every single employee you encounter here is friendly and they ask if they can help you but aren’t overbearing. I usually always go to this location because it’s less crowded and they always have the discontinued scents for a longer amount of time at the 50% off price! Yippee! Even though I always get suckered into buying so much here it’s worth it for me if I stick to the body washes and hand soaps. Lotions I don’t go through too quickly. Either way however you choose to spend your money the deals are always great and always here. This location is tucked away on a corner with plenty of parking and easily accessible. All ladies that work here should definitely get a shoutout and know how appreciated their quality of customer service is!

Best scents for mens body wash. The constant discount offers always helps to keep me going back. Lisa was not only a huge help but a great personality too. Really enjoyed speaking with her about dogs and the latest scents coming out for fall. Yeah there’s a store in the mall, but I like the people at this one.

The manager isn’t very friendly and this store creates their own policy, ignoring corporate policy. The younger staff act bothered to help you, go to the one in the chino hills mall instead. Save the hassle of this place.

I almost never spend much time in stores like this because they seem overwhelming with products. Yet there was this amazing store employee who greeted me as soon as I walked in. She helped me find simple products I would enjoy. She was so extremely helpful and looked like she enjoyed her job. I ended up buying lots of little things and I’ll be stopping by again. Customer service is amazing here.

«Helpful and pleasant staff.», «Great customer service.», and «Friendly employees.»
Maybe the people described in previous posts no longer work here because I had one of the most unpleasant and unfriendly customer service experiences of my life at this Bath & Body Works. Easily in the top 3 of horrible shopping experiences.
Typically, I’m assaulted by the staff when I walk into a BBW, I’m told about every sale and new fragrance available. I’m ok with that, even if it’s not sincere, at least they help me find something nice, and I get out of there quickly, albeit, lighter in the pockets. My (final) trip to this location was the exact opposite.
Worker 1: After making my rounds and looking kind of lost, I see an employee making her rounds and asking people if they need help. Certainly, if anyone needed help, it was me. However, despite asking the couple next to me if they needed help, she moved on past me without a word. Given the tight walking space, and the volume of people shopping and the fact that I’m over 6′ tall with a shiny bald head — I doubt she didn’t see me. I move on to actively find someone to assist me, and I did.
Worker 2: After remembering the name of the fragrance I was there for and telling her, she skips the usual «Well-​we-​have-​this-​and-​that-​or-​maybe-​you-​can-​get-​the-​other-​or-​3-​of-​these» routine and simply points (POINTS) in the direction of a display and says ‚“There’s hand soap over there.” (Am I at Bath & Body Works or some knockoff place? I know this was Bath &Body Works the last time I came here. Where is the love for a guy with some money to burn on whatever you tell him to buy?) After deciding against the soap, I again approach the same floor person and tell her I’d like some lotion or a spray something-​or-​other instead of soap. (Who gives hand soap to a secret Santa? A jerk, that’s who?) AGAIN, she points (POINTS!!!) me in the general direction of the cash registers and says, «The lotion is up there, talk to Amy, she’ll help you.» Really? Is this the new low key B&BW? I must say, so far, I don’t care much for it. Bring back the insincerity —please. At least that way I can pretend you really care.
Workers 3, 4, 5: I go to the front counter and stand there, all shiny-​bald 6 feet of me, and I see three workers huddled up talking. Two of them turn around and bolt past me saying noting. The 3^rd one gets on the phone and starts making a call, she then, seemingly as a side thought, says that someone will be right with me and mumbles something about mall security. I gathered from the chatter and bolting and the calling, that they were after some shoplifters. I continue to wait.
Worker 6 (she may have been Worker 1): She notices me and asks what I’m looking for. Again I recall the fragrance and tell her that Worker 2 pointed towards the registers to talk to Amy. I’m met with a really blank look and she just kind of repeated the fragrance as if I’d said it wrong, they didn’t carry it, or she’d never heard of it. While I was trying to figure out why she looked so lost, Worker 5 (the mall security caller) returns and asks if she could help me, in much the same way you’d ask a person randomly standing next to your car in a parking lot.
At this point, I’m 10 minutes into this experience, 3 people have asked if I need help, again, in that random guy in the parking lot way. Yet none of them seem to really want to help and seemed confused as to why I’m in the store. Maybe I don’t fit the demographic or something, although I did see one other guy in there. The vibe was so uncomfortable and off putting I decided that since I was repeatedly made to feel like less than a customer I’d grant their wish and not be one.
Worker 7 (or 6 depending): So on the way out, I saw a person at the door who looked and acted more like the B&BW workers I was used to. I asked her what they had in the fragrance I was looking from and she led me (led as in walked over to the location without pointing) to a table, looked around for (as in actively and wholeheartedly sought out) a gift set. (Where the heck were you 15 minutes ago and why cant they fill the store with you??) She finds it, ties it up, I pay for it and within 5 minutes I’m in my car on the way home.
So the excuse for the less than stellar treatment was blamed on the shoplifters. As I gave the last $ 27 this location will ever get from me I realized that they seemed to care more about recovering the products they sell than selling the products they sell. Had there been more time to go to a different location for this gift, I certainly would have. It’s terrible that people stealing lotion will get more attention than someone trying to purchase lotion. Goodbye Bath & Body Works at the Chino Spectrum, I won’t be back and will encourage others to stay away as well.

«Welcome to Bath and Body, can I help you?»
I have to give it up to this Bath and Body Works for great customer service. Whether it is sincere is irrelevant. I am not easily fooled, but their customer greeting approach is effective. I almost recognize the fact the candle I came to purchase is going to turn into a buy 15, get 1 free thing.
I usually find myself at Bath and Body on key dates: Birthdays, Valentine’s Day, and Christmas. I have to be honest, and forgive me, but the scents of the soaps, candles (especially the Stress Relief is cool… don’t tell me male friends).
Now this is embarrassing, but I am going to share it with my Unilocal friends… I imagine myself in a bath (cover your eyes… just kidding) with candles burning and various Bath and Body potions nearby, and I am completely relaxed. But then I wake up… jump in the shower and get dressed.
All kidding aside, this is a well-​organized and clean store. The customer service, so far, has been above excellent.

1) Very helpful and plesant staff, completely opposite of the Rancho — Foothill Blvd location.
2) They allow you to make separate transactions for each coupon that you have. AWESOME.
3) They take back returns and exchanges happily.
This location had been around for years, still the only one I would prefer to go to…

One of the bigger Bath and Body Works in the area, in the Chino Spectrum next to Target, this place may be a hidden treasure. Granted, the employees here greet you (whereas the one in Chino Hills sometimes is too busy to do so) and they are so nice and knowledgeable about the products. They have a lot of room to walk through, and they have two entrances on different sides of the building. The only drawback is that sometimes, the one in the Shoppes is closer to me, so I tend to go to that one more.

I wouldn’t shop anywhere else. The best staff around =)

Service is friendly and the place is very organized. Love coming to Bath & Body works because the store always smells amazing!

Clean, neat, full stocked and always staffed by VERY friendly folks, this Bath & Body Works is always the one Bath & Body Works I tend to go to when I need to go to one. Please don’t ask why.

Goodness this is a small location. That being said, they still have everything you need in a BBW and the staff is just as helpful as any other one. :) Kinda off location though, being next to an Old Navy with a ginormous sign, you have this BBW kinda tucked in a corner it just seems like it should have more visibility.

Great service and energy. I know it’s just a retail store, but this is my favorite. I think the foot traffic has a lot to do with it because it’s not attached to anything nor inside a mall. People are polite, respectful, and will go out of their way to find what you need.
I came here for xmas shopping and they were so kind and patient with me. I wanted those mini sanitizers and they were out of my favorite scent (Fresh Apple). The lady ran to the back to double check for me. I know it’s a small thing, but goes a long way for me. I appreciate that type of attitude as I know the holiday season is extremely overwhelming for them.
I’ve always had good experiences here! On the last note, I came in with coupons on my phone. The cashier was so sweet, she let me split up my transaction and I got $ 20 off my total purchase. Total sweetheart! I think Ulta (the make up store across the plaza) has a lot to learn from here; in terms of manners. Not to mention, the store is clean, organized, and pretty stocked for the most part.

I like that this is a stand-​alone, non-​mall store. Staff is always helpful and friendly! If you shop here, it’s worth finding/​bringing your $ 10 off coupon!

Very Helpful & Knowledgeable.
Great Place To Buy Stocking Stuffers Around XMAS Time.
I Almost Always Get The Receipts That Give You $ 10 off When You Buy $ 30 Worth of Stuff. Great To Use When They Have Their Semi-​Annual Sales!!!

The staff here is very nice and knowledgeable about their products. When you open doors to the store your hit in the face with a strong smell of candles, soaps, and lotions. If you have a very sensitive sense of smell, you’re better off staying outside.

My wife worked at this store a few years back to help out during the holiday rush. The staff has always been kind, courteous, and completely willing to spend time with you to help you find exactly what you’re looking for. I know it might sound a little weird for a guy to be reviewing a Bath & Body Works, but I’m confident in who I am as a person and therefore can genuinely say I love these stores! I don’t know a room in my house that isn’t filled with B&BW candles, sprays, lotions, and soaps. The also have great aromatherapy lotions, shower gels, and soaps to help you relax after a hectic day and some of those fragrances help your overall wellbeing, too!
My favorite tantalizing smells: Cucumber-​melon and Lavender Chamomile.