The UPS Store

The owner needs to go sit in his office and let the staff do the job he hired them for. There is so much micromanagement going on here it’s sad. I waited my turn in line for a Notary. I got to the front of the line and the owner is also the Notary. He did not understand my document and would not focus on my transaction since he was listening to other transactions and stepping in on those transactions. A man stepped up to the counter and the owner said; I’ll help you. THE customer looked at me and said, go ahead and finish helping her first. The owner moved to the register to watch his employee make a transacting. I took my document and left. I wrote a letter of complaint to the UPS corporate office.

I’ve been going to this UPS for years now. Sometime they’re busy, but overall the service is good. Their staff is always friendly and handle my package well. If you’re in Chino Hills I would recommend you to go to this UPS store.

I realize some of the reviews are not good but I live close by so I decided to try it for myself before traveling to another store outside my neighborhood. I had a very good experience. The staff (including the manager) were all polite and helpful. The store was busy yet they helped me in a timely manner. There was a $ 2 packing charge on my receipt-​perhaps this is the infamous «taping» fee everyone seems so upset about? Either way, they did all the work of packing and boxing everything securely and with a helpful, courteous attitude the whole time. I would recommend you give them a shot and see for yourself. I will definitely come back to this store.

Live scan services took about 10 minutes to complete and it was relatively quick and easy. $ 72 for the fingerprints to be sent to DOJ and FBI.

The employees here are very helpful and courteous but the ownership here nickel and dimes you. They charge for EVERY little thing. Taping, charge extra for postage, extra for debit card usage. Ughhh. I prefer going to another location that only charges me a flat rate for shipping and stamps no matter what. I love the Pomona UPS on Garey for this reason.

I would give this UPS store no stars if I could! My documents that I had paid $ 84 to have urgently sent overseas was lost for about my a month and I asked for a refund and only got $ 55 dollars back because the documents still made it! DO NOT USE THEIR SERVICES!!!

I just came back from this store with a rejected package that has everything done.
I was returning my package to Canada, and I followed every instruction, it tells that the custom form is already submitted electronically and if the employee at UPS asks just tell them it’s done online or show the instruction to him.
The Asian manager told me they cannot have it because it does not have a custom invoice, and I told him again and again that it is electronically submitted already!!! He still rejecting it and bullshit that this kind of package should be pick up by a driver.
I really wish UPS notice this kind of attitude and fire this manager, I’m already calling to complain.

This is the worst ups store I have ever dealt with! We have just moved to chino hills area and want to open a new mail box. We have ups box with our previous near our old house. First this guy with unwelome looks on his face asking me that who is this mail box going to use for. I ask why? Dose it matter? I want the smallest box they have but he said it can’t be use for more than two people. I have never heard this policy before. Anyway I didn’t rent the mail box here and I would not recommend this place. Don’t waste your time here!

I was surprised by the bad reviews. The 2 times I have been in, once to get fingerprinting done and once for photocopying and mailing a package, the young men that have helped me have been very helpful and I have been in and out quickly with no problems.

Great fast service and my package was there on time! Nothing more you can ask for! Michael was a great help!

I had a really terrible experience with this store. I set up an order to be printed but didn’t realize that they were closed. I didn’t receive an estimate of how long it would take for the order to complete. I immediately sent an email to the corporate customer service asking them to cancel the order and refund me the money. I never received an email back. Meanwhile, the gentleman who owns this store called me to let me know the order was ready the next day. I explained to him the situation, hoping for a refund or some direction as to how to fix the issue. He responded by telling me that the order was ready for pick up and that I’d already paid for the printing. I tried to explain to him again what the situation was and he just kept repeating that I needed to pick up the printing and that it was already completed and charged. He gave no indication that he knew, or understood the situation I’d been trying to explain to him. He was trying to get me off the phone because he didn’t want to deal with me anymore. He told me he could not issue me a refund.
We continued to have this one sided conversation until I finally got to the point where he directed me to call the headquarters, which is the information I was looking for in the first place. I have a feeling he didn’t want to give me a refund at all, which is why he was witholding the information I needed. He rudely hung up on me while I was speaking midsentence, after he told me who to call.
I called the UPS corporate customer service department, who was AMAZING! They apologized for the treatment the store owner gave me and promised to do their best the resolve the issue. They responded very quickly, within 5 minutes of my voice message, and were very competent. I will continue to work with UPS in the future, just not at this location any more. I cannot emphasize enough how unpleasant this store owner was and I will not be giving him any more business.

This UPS is store employs the most unprofessional and laziest workers. They have a lack of customer service. They try to take as much of your money as they can while providing below average customer service. Avoid this place at all costs, and don’t give them any of your business!

I went here with a birthday package for my son. The line was long due to a person arguing with the worker about something. The communication wasn’t that good so it took a long time to get it resolved. My package got there on time so no complaints there.

Easy to get in and out quickly.
Fast, friendly service too.

I have dealt with MANY UPS stores in my travels across the U.S. and this is by far the WORST store I have EVER encountered!
I use to be a Government contractor for 15 yrs. and I have shipped my stuff back to SoCal from the Big Island of Hawaii to Washington D.C. and have never had an experience like this one.
I have moved a lot in the last 10 years and have had to ship my prepaid Verizon equipment back to the Verizon warehouse many times without a hitch at any other UPS store. I brought my package to this store and the guy tries to charge me 50 cents to put a piece of packaging tape on it. While 50 cents isn’t exactly expensive, it’s the principal of this being the ONLY UPS Store that has ever charged me to put tape on my packages. I took my package to UPS in Anaheim next to my work, where I was greeted by a friendly staff that handed me the tape gun, so that I may tape up my package and said «Thank You for choosing UPS!».
Please do yourself a favor and take your business somewhere else!

Shippers BEWARE… I wish I would have checked reviews before using their services. They gave me a receipt for my $ 65 item that cost me $ 9.35 to ship… Receiver never received item… I returned to the store with my receipt telling them the tracking number is not recognized by the system… They went on to tell me though it states a tracking number it is really not a tracking number and maybe I could check with USPS because that is where they sent it for shipping… Seriously? I agree with Devyn L «STAY AWAY FROM THIS PLACE.» One star is over-​rating this service.

The manager, Asian owner HORRIBLE. We tried go get something notarized and he couldn’t seem to understand it, and we stood there for 20 minutes and tried to ask what was going on and he just ignored us.

I am so surprised this UPS Store is still owned by the same people. I suppose they are unaware of how the customer service is being ran at this location. Really sad because this store is dragging down the UPS name/​brand/​image.
UPS Stores are franchised and owned by individuals not employed directly by UPS. UPS is a great company, but these franchises need to be better monitored.
They hide the UPS boxes/​packaging supplies in the back so that you don’t have a choice except to buy the brown boxes they sell at the store.
HINT — ASK FOR THEM TO GO TO THE BACK AND RETRIEVE THE UPS BOXES FOR YOU!
I had to go back and forth with their staff on the kind of box I needed, which is the UPS branded boxes that they give out for free anyway. The girl acted stupid like she had no idea what I was referring to and kept directing me to go choose a box for PURCHASE.
WOW! Really?
I mean, I guess if you don’t have shipping experience then you wouldn’t know any better and they have you by the balls. But since I ship hundreds of packages every week — I knew better.
Finally after much deliberation she walked to the back and MAGICALLY found the boxes I was referring to. I needed a few more so I asked her to get me 4 more, please. The owner (YOUNG) intercepted and told me, no, I can only have one.
SAY WHAT NOW???
I have to ship out using UPS Overnight to 6 different people and you’re telling me I can only have ONE freaking box??? when I could easily have these ordered by the case and delivered to me for free???
Unfortunately for me, I didn’t have time because these were packages that needed to be rushed out.
I was livid.
And I guess my crazy eyes kicked in. He finally came over and asked me are you shipping UPS OVERNIGHT — uh, no shit — that’s why I need these boxes.
Not like I’m trying to make a boat out of them.
Jeesh.
He finally relented but it left such a sour taste in my mouth, I went back to the office, got on a call with the recipient companies and talked them into using FedEx instead.
GO FEDEX.

WORST store ever stay away ! Young tries to multitask and he completely sucks at it ignoring real customers for potential customers because he’s trying to make that extra nickle– so he leaves his customers waiting
Michael is rude and has no idea what customer service is he is youngs front man and will over sharge you just to please his boss .
****WATCH YOUR WALLETS HERE THESE TWO WILL TAKE ANY DIME YOU HAVE ANYWAY THEY CAN***
If you can go to another store

STAY AWAY FROM THIS PLACE — this place is a complete joke. Try these places instead
USPS: 5375 Walnut Ave, Chino CA 91 610
FedEx: 4110 Edison Ave #106 Chino CA 91 710
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Here is my experience with them —
I had a deadline I had to meet and this required me to ship my package on a Thursday. Michael, the skinny guy up front, promised me my package would arrive next day.
Next day comes around and my customer calls me notifying me my package hasn’t arrived. I call Michael and ask him what happened? He said he would call me back but didn’t
I then proceeded to called ups. I found out my package was stuck at the ups hub in Vernon. Not a problem… mistakes happen right?
I then called Michael back and said if you can help me out and if he can do something about it, he said he would call me back but AGAIN, he didn’t.
I called corporate to see if they can do something about my package but to no avail. They told me I can get a full refund of my money. When I went to talk to Michael again, he told me he couldn’t refund my money. I had corporate call Michael and then Michael coughed up my check. When I went to pick it up, he charged me $ 17 for picking it up the next day. He called it a late fee.
Michael is a joke, he needs to learn a thing or two about customer service. If you want a company that has your back, try another fedex or usps down the street.