Massage Heights The Shoppes of Chino Hills

Pretty disappointed after my first time here. I scheduled a prenatal massage with Linda today and could not be more excited. I have been suffering from horrible back pain. I arrived 15 mins before my appointment time and was taken back 15 minutes late. By the time I undressed and laid down, it was now about 20 – 25 minutes after my appointment time. The massage started out great but then it just seemed like I was getting lotion rubbed in. No real massaging on my arms or legs really. Once the lights went back on, I looked at the clock and it was 5 o clock, even though my massage did not start until 420 – 425. Once I went up to pay, I told the receptionists that my massage was cut way short and i did not receive a full hour massage. The ladies realized that and felt bad. They ended up charging me for only half an hour instead of an hour which is reasonable. Even though my experience was not great, I still signed up as a member due to the fact my doctor wants me to receive regular massages up until I deliver. My next massage is with Jennifer and I hope to experience a better time and massage. Will up date after.
2÷20÷16− I came back for my massage with Jennifer today and it was AMAZING! Completely different experience. She took her time and really worked out the knots in my shoulders. Any time I go back, I am going to see Jennifer. Highly recommend her!

I’ve had several massages here with Jen, Sneha and Linda. Although Sneha is not there anymore, I love Linda and Jen is fantastic too. I recommend all of them. Typically like medium/​firm pressure.

I Love Love Love this place and I highly recommend it! They have an affordable membership program that is all inclusive of the elevations, either hot stones or facial massage. Unlike the other place that I’ve been to. The staff is very friendly and accommodating. My massage therapist always gets my trouble spots and fixes me up in no time! She is the best! I try to make appointments every 3 weeks.
The ambiance is very relaxing and comfy. And it is closer to my home!

We tried this place for the first time this past Saturday, we had a party of seven. I can tell you this place was beyond my expectations. I’ve tried many spas, this place was fantastic. First time customers only pay $ 49 for one hour. Mike was amazing, I even took my teen daughter and she was happy too! The only downside to this place is they do not have lockers but it’s fine, you are able to place your belongings in your room

This place is great. If you’re in need of amazing therapy that will leave you feeling rejuvenated and recharged this is the place. I had a massage with Kelsie who was amazing. Your first massage comes with a sample of the hot stone massage. That was fantastic! They aren’t pushy at the front, although they didn’t have to do much selling either cause i was sold on becoming a member. I was previously a member at massage green but found that their therapists are amateurs who massage like one, and my therapist there transferred. I am looking forward to future sessions with Massage Heights. It’s been a few days since my massage and the tension that was there before has lessened immensely.

I originally came here to get prenatal massages. If you are preggo this is a must! It’s cheaper to get a membership if you plan on coming every month, and trust me with all the back pain and stress it’s worth it. The best masseuses for prenatal are JENIFFER and Di Di. Both of these girls know how to massage pregnant ladies. Some others I’ve had don’t give enough pressure.
My regular masseuse is JENNIFER when I’m not preggo. She’s even better because she doesn’t have to hold back. She is very talented and gave the best massages in my opinion. Get the hot stones for sure. It does make a big difference if you have tense muscles like I do. Would have been 5 stars for Jennifer alone.
Now here comes the reason I gave 4 stars. A few months after I gave birth I went in to get a massage and relax. It was one of my first times out since I had a baby. Rebecca was my masseuse that day. I told her I was in need of this massage because of all the stress from a new baby. Once she heard I had a baby, here she goes into interview mode LOL. She was telling me how she was looking for a live in family because being a nanny is what she usually does. She was with her last family for so many years. If I was looking for a nanny she is available. She’s a good nanny and blah blah blah. She went on and on. When I looked at the clock she was blabbing for a good 12 minutes. I was tired as hell so I didn’t even notice she was talking that long during my massage. Did it ever occur to her that some people want to raise their own kids. She was so unprofessional. I paid good money for you to be quiet so I can relax, and so you can do your job.
Overall my experience here was good. The facility is clean and the staff make sure you feel comfortable. One other thing is the massages aren’t really an hour. They stop around 50 or 55 minutes because of the time it takes you to get undressed and clean up for the next client. They don’t start the clock when they start on you.

Horrible Customer Service from management. The first masseuse was good but a new masseuse wasn’t so good and didn’t follow directions. I complained to management and they don’t know how to handle things appropriately with their customers. False advertisement in regards to promotion so I actually didn’t get nothing free and actually lost a massage because the massage was a bad massage. Very unprofessional in regards to management and I’ve worked in the industry before. I would not recommend unless there is a promotion going on and make sure you’re getting what you paid for… the staff was great other than that. The manager is rude in her mannerism and unprofessional.

Love coming here. I had had memberships at other chain massage places and cancelled them all for lack of service. But Massage Heights is great I have had my membership for over a year and have no intention of canceling it. I am currently 7 months pregnant and highly recommend the prenatal massage it’s highly relaxing

Went here as a first-​time customer and everything that could have gone wrong, did. Delayed check-​in, originally-​booked therapist didn’t show up, and to top it off, the receptionists booked the wrong amount of time (60 mins. instead of 90). Luckily, Crystal the manager noticed all of the mishaps, and comped the service. Despite all of the mistakes she made it right and is the reason I will give them a second visit when I’m back in town. Thanks Crystal for a great display of customer service.

I came in today for a message after traveling 15 days in Europe. I booked with Daniel a 90 minute hot stone massage. It was much needed and Daniel was AWESOME, intense (in a good way). I said i wanted med to firm.. . there were times during the massage i was tensing up and he told me that this was only medium HA! He is very aware and communicative during the session by checking in and telling you to deep breath. So for me this was NOT a «relaxation» massage, but my body needed it! I did sign up for the 6 month membership, so I will be coming back to see Daniel. I dont think i will get this type of massage every time because it was intense for me, but good to do every so often. SO what i would suggest if you are looking for a relaxing light to medium pressure massage be specific. :) I would absolutely suggest Daniel (and this is coming from someone who, at first was hesitant about having a male complete my service).

Was going to book a massage then I called the front desk and the girl who picked up phone had no idea what she was talking about. She didn’t know the prices. She didn’t know what «amenities» they offered and really closed the door on booking a couples massage. Too bad, we live in the area and are not interested in visiting anymore

My husband and I got a gift card for our wedding a year ago, and my only regret is not using it sooner! Needless to say we are now members!
They made us feel so comfortable! I had Diane and my husband had another therapist, but my apologies I can’t remember her name! Anyways. They were both amazing! My husband was uncomfortable with the entire idea of getting a massage in the first place but once we were done he was all for getting the membership. I recommend this place to anyone looking for a relaxing experience.
An hour away from reality, and it’s a great gift to give to anyone!

I made a last minute appointment and they were more than happy to accommodate me. The day of my appointment I was even running late and they pushed back my time. So nice!
Daniel was my masseuse and he was AMAZING! The pressure was perfect and he did not short me my time (I was still a few minutes late). I know he didn’t need to do that, but I was blown away that he did. I’m really happy thus far that I got the membership. Can’t wait to come back!

This is the go to place for a massage! friendly staff, zen full atmosphere. Ask for linda!

I had a prenatal massage with Brittney I thought the pressure was great not too hard not too soft. There was a few things that weren’t perfect she had to step out to go to the restroom and didn’t make up the time. She said she would massage my scalp and didn’t. Overall it was a good experience

Highly recommend Kenia. She awesome and she attends to target the spots that need more pressure. Since I been going once a month every experience is great. I love the hot stones as my elevation. Love the environment and staff are
Friendly. Highly recommend this place and very close to home.

I love love love this place! You can really tell that the massage therapists know what they’re doing. I came here yesterday needing a relaxing massage and asked for a deep tissue massage, and it was great. At first I requested for a deep pressure and in the middle of the massage decided I needed more pressure and told my therapist. He immediately changed pressure while making sure that I’m okay with it. I also requested to have the hot stone elevation added to my service. I love how they incorporate it with the massage and not just put the hot stones on my back.
The customer service is exceptional. As soon as you walk in to check in, they immediately offer you water and make sure you’re ready for your massage. Right after the massage, they check in with you and ask if the massage went well and offers to book your next appt.
The membership is definitely worth it. Thumbs up!

Who doesn’t love a great massage? And let me tell you it’s an amazing gift to give to a bride! Which is what my cousins and friends did for me… they got me a package of massages so I could relax during wedding planning and the days following up to the BIG day!
This location is great since you can go shopping or grab happy before and/​or after :) Staff is very friendly and provides great service.
Sneha was my therapist, she’s highly experienced and I absolutely loved how she would find knots and stiff muscles I never knew I even had! Very gentle, yet knows how to relax all the muscles. She has great advice on how to prevent future muscle aches, etc.
Next time you’re going to Massage Heights, make an appointment beforehand and book Sneha as your therapist, you won’t regret it!
Can’t wait to go back here!

I’m 8 ½ months pregnant and get prenatal massages all the time. I gave a two star rating because not only was the massage bad but so was the customer service when I let the girl upfront know.
Before starting the massage I told the therapist where my problem areas were and what I want her to focus on, I also told her to add pressure because that’s what I like. We’ll basically the whole massage was a rub down with lots of lotion.
When you’re pregnant they usually assistant you with a full body pillow to wrap your leg over and when done on one side they ask you to lift your leg up and they remove and place on the other side– this therapist asked me to turn around and placed her hands under the blanket and threw the pillow over me? Super uncomfortable.
After my experience I told the girl upfront that I was disappointed and that the therapist seemed to lack experience in the prenatal area and her response was oh, I’m sorry, next time I can refer you to someone with more experience!!! Really???
I feel bad rating this low because the therapist was nice and sweet– but nice and sweet doesn’t make you experienced and qualified when people are paying to relax .
Over all, because of the response back I won’t go back but for a prenatal massage I would recommend massage envy, diamond bar and ask for lee. I promise you won’t be disappointed

A friend got me a 1 year membership to massage heights for Christmas. I’ve already been a few times but I was ecstatic when I got that present!
ANDREW is my ultimate ultimate massage therapist ever!!!
I’m super tiny, 5’1 and 105 lbs so when I ask for a deep tissue massage, most people think I’m kidding and they just rub lotion all over me.
I would say I’m a type A personality therefore I’m always stressed. lol my neck and shoulders are permanently right haha but when I met Andrew, I asked for a deep tissue massage and he’s not afraid to actually give me a deep tissue massage. He’s so sweet, he still checks if the pressure is too much or too light, and to be honest, he is the only massage therapist who can put me to sleep when giving me a massage. And he’s so cute I love it!
If he left massage heights, I’d probably leave massage heights too and just follow him wherever he goes. Hehe
Ps. Not too fond of the front desk people except James.