Jem’s Nails & Beauty Bar

This was my first time here and I will absolutely be a regular from now on! Andy did such an amazing job, took his time, and payed attention to EVERY detail!!! Endless design options! And such a sweet man! Best experience I’ve had at any nail salon ever!

This review is after my second visit to this salon. So this place no «one trick pony folks!»
Prior to my first appointment decided to call and ask about their hygienic practices, pricing and the different services they offered. I spoke with Andy and he was able to answer all of my questions with ease. Knowing that they had an incredibly knowledgeable staff, I made my first appointment to see Andy. I was so impressed by the pristine facility and with their hygienic practices that was previously described over the phone.
I got a sculpted coffin shaped full-​set with gel and a relaxing pedicure. Andy is a wizard when it comes to fine detail and getting the shape and thickness just right, I highly recommend him! I am beyond satisfied with their customer care and they continue to surpass my expectations with their services.
THE PRICE REFLECTS THEIR SERVICES!!!

Just had my nails done here for the first time. I found my new nail place. Danielle did an amazing job on my red glitter gel mani! She was very sweet and personable. I will definitely be coming back here

Love Janette she did my nails so pretty! She’s so nice and made me feel comfortable, always going back

What a joke. Came in on a Sunday (the Sunday where there was heavy rain and storm in CH) to a nearly empty salon with no one waiting and just a couple customers to get my gel removed (mind you it’s ONLY a removal) and they looked at their clipboard and said «sorry we don’t have an opening until 5.»
Right. Empty salon. I saw a worker eating chipotle. There’s a storm outside. No one else waiting. And you’re booked.
I’d rather have you admit you’re lazy than outright lie to my face.
Will not be coming back where again. You’re in CH a suburb this isn’t Beverly Hills get off your pretentious horse.

it’s not a 5 star sorry! because my full set did not last a day I went in on New Year’s Eve and by New Years 1 broke I called they gave me an appt 3 days later to fix the issue by Sunday (day of appt) 5 broke, and when I called I was told all my nails would be taken off just incase more break well that did not happen and I question my nail tech and she ignored it and said no the rest are fine (with an attitude) she just took a 6^th one off and still charged me to cut the other 4, and here I am days later with the same story… broken nails… I love the owners I’ve had great service from other techs just this time I was shocked and embarrassed to go back and have the same person do them uncomfortable. Also the whole sculpting w/​
no tip is a disaster the acrylic cracks and it will tear your nail off ouch!. Bummed because I really like Jems :(

You will love this place! I have been butterflying around from Nail salon to Nail salon for over 6 years and finally landed here and the search is over.
If you appreciate good service, a crisp clean environment and someone who takes pride in their work, this is the place for you.
Make sure you call ahead for an appointment they book up quickly.

Customer service was good, and it’s an overall nice facility. The reason I’m only giving 2 stars is because my gel mani has already started chipping and it’s only been 2 days.
The lady who did my nails did a good job with the glitter ombré, but I’m realizing now that she did them too thick and they are starting to chip off. Really unfortunate because I wanted to get gel so they’d last until New Years Eve, but they didn’t. The color options for gel and polish is pretty limited too.

Loved Danielle! She did the best gel mani and pedi with some fun glittery bling. I was visiting my sister but I live in Colorado. I wish there was a place just like this near me.
I waited a little longer than I expected for my appointment, but the salon was happy to offer a discount for the inconvenience. I didn’t expect it, but they wanted to take care of me!

Almost 4 s
$ 30 for regular gel. A lil pricier then all other places I been to .
And they don’t really do any cuticle cleaning or massages. Really the only extras they do are taking off your old gel and buffing your nails and some cuticle oil at the end, which are always part of the whole service experience .
They’re better at nail designs than most place I have been to who are always viet ladies but this is not that kind of establishment .
I am told they are constantly being educated on the newest trends of nail designs
My nails came out great and I was finally satisfied with the design she did
They use a specific brand of gel they use I like. It has a thicker coating and I feel they will last longer .(IndieGirl)
**One thing that did bother me. The girls did talk a lot within themselves about their personal lives and drama while never really interacting with the clients. Like never. And I did notice that all the girls were newly licensed except for 1 guy so maybe they are just young and still learning to be more professional **
Overall nails good, design good. Depending on how long these nails last I might come back again

I truly believe that I don’t know anyone who is more picky than I am when it comes to my nails. I have probably tried over 50 different nail salons but still couldn’t find the perfect one for me. That finally changed when I found Jems! This place is perfect. The salon is very chic & always spotless. Upon walking in, I am always welcomed and asked if I’d like water or coffee. No joke, the coffee is my favorite, I actually had to ask what kind they brew because I liked it so much. The staff always calls the day before to remind me of my appointment.
When you get there, nothing is out of place. It is so extremely organized, the polishes are color coordinated! There isn’t a huge cluster of people because they usually take their clients by appointment only. I love that they run their business like this, because each technician takes their time on each of their customers and aren’t rushing to take in more people, like most salons.
Now, although I know all the nail techs at Jems are great, I don’t what I would do without Andy! He is a perfectionist! He takes time making sure each and every tip and corner of your nails are absolutely flawless. I remember once giving him an idea of what kind of design I wanted on my nails, and although he did exactly what I asked, it wasn’t my favorite. Without even telling him what I was thinking, he started taking off the polish because he didn’t like how it came out! Now, most salons would rush you out the door, but Andy won’t let his clients walk out the door unless they are 100 percent satisfied! I actually look forward to going because I know my mani/​pedi are going to consistently look great!

Ok so 3^rd time is the charm here. I must say that I was very surprised today when the owner contacted me about my complimentary mani. After the 2 bad past experiences I had there. She even got me in the same day! Which was awesome!
My artist was Andy. Right away he told me what he was going to do. He was quick. Really knew what he was doing. Told me about different techniques to achieve the lace look I was looking for. He was quick. Clean. Great customer service. And I LOVE the way my nails look! Just what I was looking for. Finally found my new nail guy!
Needless to say I already booked my next appointment with him!

*This review is a updated review from my past visit.*
Walked in for pedicure and I was immediately greeted! The owner Jennifer apologized to my friend and I for our experience last time. She is seriously too sweet! We both received the Jem pedicure. Ladies and gents! That mango foot scrub is EVERYTHING! Our massage was so relaxing, I enjoyed every second of it! I cannot wait to come back! Did I mention how awesome their Essie selection was? I am so so glad I gave this place a second chance! It’s so clean and gorgeous! The girls working here are also very sweet and nice! Love, love, love!

I have tried a few times to give them a chance. Their location looks expensive but their customer service is the complete opposite. They treat you like they have enough clientele and if you don’t have an appointment, your loss. They need to take the time to explain why they are different from other nail salons and treat potential guests much nicer. The manager has a very ugly attitude and so does the rest of their staff. YUCK!!!
In response to Jennifer’s comment below, THIS IS NOT A FALSE REVIEW. This is 100 percent true and my personal experience when visiting their business several times. There is nothing Jennifer can offer, suggest or advise that will give me the desire to communicate with her or this business. This is not how you operate a business or communicate with regular Unilocalers. Pathetic and ridiculous!!!

I’ve been to so many places in Chino Hills to get my nails done and I’ve been let down time and time and again. Golden Nails, Pro Nails, whatever it was – you name it, they did a horrible job on my nails. So you can imagine I was pretty iffy about trying this place but I walked past one day and saw how nice and clean and just professional looking it was, and after seeing the nail art online, I decided I should give it a try.
I was helped by Davina, who was very sweet. She kept good conversation and worked quickly. She did clip a little too much skin off around three of my nails, so much so that I bled a little on each finger, but I blame that more on how sensitive my skin is than on her. And at least she acknowledged it and apologized profusely; at Golden Nail, the lady ripped my acrylics off and took most of my nail with it and refused to acknowledge the mistake and my blood on her towel.
The facility is very clean – I mean, if they’re gonna choose an all white scheme, they should be. One thing was that there was some kind of chocolate stain on their white leather bench that had been failed to be cleaned throughout the time I was there. And this is where I come to why I gave this place four stars instead of five. The front desk receptionist could’ve probably cleaned said stain or thrown away random water bottles previous customers left behind instead of just sitting there chatting up an employee on her break. Plus, a customer called asking for a certain woman and when the receptionist hung up, she quickly proceeded to make fun of the caller in a high pitched voice with an accent. Her immaturity definitely clashed with the professionalism of the establishment.
If it hadn’t been for her, I probably would’ve given the place five stars. But regardless, I will be back to seek service from Davina. A+ artist!

Wow, where do I start?
Customer service is excellent. The girls are all very friendly and personable especially Jen and Yesenia. That’s always a great thing when it comes to building up a great business.
The service provided was also top notch. I had the pleasure of having Alba do both my pedicure and gel mani. She did a fantastic job on both and did a great job at keeping me entertained. I laughed a lot. :-) I kept my mani simple as it was getting late, but I do plan on getting something a bit more fancy next time I come in. I also wanted to thank them for comping my gel mani for being in contact with them for some time now through Instagram.
Obviously this place is gorgeous! You’d have to go all the way to LA to find a nail shop that’s decorated so nicely. Silver & shine are a couple of my favorite things so I fell in love.
My experience will have me coming back and letting everyone I know to check out this place. xo