Forever 21

It’s an average size forever 21, nothing special about this location in particular.

I go here all the time and the Middle Aged lady with bangs long red hair and glasses is always rude. Get a job that doesn’t tend to younger crowds. I’m sorry I’m shopping and your a person who works here and i need some help. She always acts like im asking her for a million dollars.

I went in today looking for nothing in particular. I found a cute necklace and as I went to check out they had all these cute beanies in a bin at the line, for 1.90. This is so rare that I was excited and picked out three that I wanted. I waited in line, one lady standing at the register looking at jewelry and a gentleman checking out. I was going to be next then the lady stepped over and apparently was already inline? Fine, I can deal with that. So it’s my turn and the girl rings me out, only to give me a total of over 20.00s. My necklace was 3.90 and the beanies were 1.90 each. That’s less than 10 bucks after tax. So I asked her why the beanies weren’t coming up at 1.90 like the bin said. She moves around the counter and checks, sees I am right. Then calls another girl over and asks ‘are those really 1.90?’ the other girl goes ‘NOPE! They are 2 for 6′ so I asked ‘And what does that mean for me? Do I get the price you guys marked them or are you going to charge me full price?’ and this second girl goes ‘they are full price. They were put out today and the price wasn’t changed.” To which I pointed out «every other store out there honors their mistakes. If they leave the wrong price, they honor it because it’s not the customer’s fault they weren’t paying attention.’ She shrugged at me and said «we don’t do that here» I told them to keep everything. I will go to Wet Seal or Urban Outfitters. At least they honor their mistakes if one is made.

I have been shopping at forever21 for years. Many selections and different styles for fraction of designer price. Quality of fabric/​material isn’t the best, but hence the price for updated styles and trends. Some can be expensive but most aren’t so bad.
I frequent this place pretty often everytime I visit my sister in this city. Yesterday while I was taking my niece back to school shopping. I was wandering in the sale section and was offered help by one of the associate. I didn’t get her name, but at a glance, I think it was Tiana? She was very very very nice, She helped me with lots of items and walked around to find more stuffs for me. I am going on vacation next week and pleased to announce that my bags are all pack with new clothes from there. I salute forever21 for your customer service here and salute to Tiana (?) for helping me !! Thank you!!!

they have cute inexpensive clothes. Good location by my work. Store is not as big as others I have been too!

This will be the 1^st time I’m writing a bad review on anything.
One of the managers here is either incompetent, cracked out, or just plain evil.
I went here a couple of weeks ago to get a bunch of items. The cashier who helped me out was snooty, but I didn’t care. She said, «Here are 2 coupons for $ 10 off since you spent over $X.» I was stoked. The next day I went through the receipt and realized that I got charged twice for an item. I called in and asked to speak to a manager. Just my luck, the same girl (the cashier) happened to be the one speaking to me. I know because she asked me to tell her the name of the cashier who «assisted» me. When I replied, she paused for a long time and was reluctant to admit that she was the same girl. She said, «I will have to check our inventory» and she sounded so stupid and wouldn’t give me straight answer. I let it go because I didn’t want to drive all the way to Chino to most likely be turned down for a refund. But wait… the coupons! I went to a nearby one the other day to use them. When I went up to pay, the cashier asked me, «Have you already used one of these? The balance on one of them is $ 0.» Why am I not surprised…
And that is why I am writing this review! =D

Their customer service here at this Forever 21 is horrible. I can’t believe this store allows employees who are horrible people to be talking bad about the customers shopping and are nonchalantly make fun of «fat» people. I witnessed this today and was disgusted to be shopping here.

While I like the selection at this particular Forever21 I am very unhappy with the customer service provided by the manager. I am well aware of their return policy. I have shopped at Forever 21 for many years and have spent 1000s of dollars during my lifetime at this company. I had an exchange and there was under a $ 1 left to the balance. Other locations have just given me my change back in these situations but not this location. The girl who was initially ringing me up was very nice but she could not do it by herself so she called over the manager. The manager gave me an extremely nasty attitude and acted very inconvenienced and annoyed. She stated she would have to make photo copies of receipts and take my drivers license all over $ 0.66. I told them to forget it and just picked out another item. It was not worth the bullshit to me. The manager here sucks at public relations. She is rude and probably better suited for a job as a correctional officer or some other job where being a *itch pays off. I will probably shop here again but I will make sure to avoid any interaction with this «ray of sunshine». I will say that all of the other workers were very friendly but the leader should be a positive example to the staff and clearly she is anything but.

I love this store. I’ve been coming to this store since lik middle school. I like their clothes. The employees here are friendly.

I got this really cool hat with silver studs. I love the store it’s kind of small. Everyone there is young and friendly. Its super clean inside. They do have a men’s section. They don’t sell any bra’s or panties like the other stores. I’m not sure why… but you’ll really love where this store is located. Its in a nice outside Plaza everything is nice clean family environment and safe. Anywho I love my hat I was able to do some of my youtube videos. This is my youtube signature hat. Lol I am random I am weird therefore I rock. :) Thanks for ever 21.

It definitely deserves 5 stars since its very organized and has a wide variety. Very friendly staff as well!

This location didn’t really have much on sale, but it does have nice items. I did buy this cute traveling set, but I’m not sure if I will return it. I like it, but I may be able to find something cheaper. And when I say return I mean get store credit which also is a bit unfair.

Although this location is only one story, it is fairly large in size. This location is usually well-​stocked with a variety of colors and sizes.
For the most part, each section of the store has a particular ‘theme’ (sports, swimsuits, men’s, plus size, shoes, jewelry, etc.). For women, this store does not have an adequate selection of clubbing or business attire.
On several occasions I have come shopping here during my lunch break and the worst part was the long checkout line. Several workers walk around the registers, but no one stops to help the ONE other cashier. I have seen store managers come to the register to approve an exchange/​refund and just leave like there isn’t a long line of people waiting to pay…
That one person left alone to man the registers is always very friendly and does his best to make quick, small talk.
I will be back if I am ever in the area and needing immediate, reasonably priced, retail therapy but this is not my #1 choice in Forever 21 locations.

I probably have ocd so i cannot stand shopping place being messy and out of place, and most of forever 21 are so I absolutely cannot stand it.
This location however, is quite and not messy like most other locations. So i really enjoy taking my time and shop through it when peaceful mind. Always walk out happy cause i can actually located stuff and there’s usually some sort of discount!

One of the bigger Forever 21s in the area, but it’s pretty messy and I could not find a Men’s section here. They are pretty disorganized here but I do like the size of the store. If only the Shoppes itself had a store with more men’s clothing!

My home away from home: D. For the past few seasons, I haven’t liked the type of fashion that’s been trending, but they finally got it down! Holiday season 2013 is on point!
I’m a sucker for sales and I came at the right time. I spent less than $ 30 for six articles of clothing that would have cost me well over $ 50 if they weren’t on sale. All boots were 50% off too! There goes my wallet…
This is the most organized forever 21 I’ve been to. They have a men’s section, children’s section, glam, black & white, sporty, casual, evening, shoes, and a huge accessories section.
It’s always clean and the employees are always friendly and helpful no matter what. The only thing I ask of them is to bring their sleepwear section back.

If I could give this store a lower rating than I would. Although it’s a decent size (mostly for the women’s section), it’s pretty unorganized. To top it off, there seems to be no one around to help you get through their mess. The only reason why I come here is because it’s not attached to a mall so it’s easier to get to.
There’s really no reason for a long review. It pretty much sums it up. I won’t be coming back here anytime soon.

always enjoy browsing at f21 … Salesgirls are super nice. They seem to not have a lot of sizes at this location. I’d go to the one by I-​215, that location is wellstocked :)

As I saw the XXI Forever sign outside, I couldn’t help but think, «Isn’t that a bit pretentious for a Forever 21 store?»
Kathy liked browsing here, and surprisingly I found a decent looking men’s watch for about $ 12. Plus, it looks like there’s lots of deals to be found in their sale section… I found her a good looking hat for under $ 3 after everything was totaled up.
Not my style though — Forever 21 looks like it caters to the younger set (especially females). Plus, the checkout line can get crowded, as there’s only one checkout section.

I love this Forever 21. Their selection is great and staff is always friendly… when you enter you will probably feel overwhelmed by their huge selection. I’ve read forever 21’s are organized by style.ex. bohemian, rocker, girly etc. so that will give you a starting point.
The dressing rooms aren’t as organized… they allow 6 items at a time and sometimes when you go back to get your other ones they won’t remember which were urs or they’ll ask for your name when you never gave it in the first place
tip: park behind the store & walk right in