Steak ‘n Shake

4 out of 5 visits tend to be poor. The wait time for seating (even when they aren’t busy) and food is absurd.
The prices are good and that is the main reason I return. There are some good waitresses & waiters.

I wish I had read some of these reviews before I stopped by here today. I was with my 88 year old mother who has trouble walking. We walked in right ahead of another party and we were waiting to be seated and basically were never approached or even acknowledged with a «be right with you» or anything for 10 minutes. During that time, a customer got up to pay at the counter and had to wait a few minutes. Another man entered and went to the counter and I told my mother that if the man who just entered was helped before us, we would leave… and we did. This was about 2:00 in the afternoon. I understand they they might have been busy, but at least we could have been acknowledged and I would have suggested that they let me seat us ourselves while they finished what they were doing. But, the waitresses just looked at us as they s.l.o.w.l.y went about their business. I have eaten at several of these before and have enjoyed the food but no luck today.

Pass it up! Received the wrong order had to go back thru the drive thru line. Was told it was a newbie. Asked for onions. I got onion.

Yeah it’s a little crowded and It might take awhile to get your food, but I have been there many times and always have a great experience with my family. If your expecting gourmet then this is not the place for you. But if you like classic diner food with amazing milkshakes then this is perfect for you. I always get the burgers, In my opinion they are the best thing on the menu, and you have to save room for the shakes since they are a yummy must have! My kids love it, they love the hats they give them and the crayons, and they never had an issues scarfing down the food really fast, and my kids are very picky but they love this place! My only thing is that the prices seem a little high for glorified fast food, but if you want a good night out with your kids then this is the perfect place for you.

I have to agree that there is definitely inconsistency with the food. I do think all of the cooks know what goes on all of the food or else the servers are grabbing whatever is being put in the window. However, when they get it right, it’s ok and for cheap fairly quick food, it will work.

Terribly inconsistent food preparation and service. Guacamole Burgers have been served without the Guacamole, my Apple Pecan Chicken Salad has been served with out the Pecans, and wildly different amounts of chicken. Once I received almost an entire chicken breast (which was probably too much) and the next time I received four bite-​sized pieces. Burgers have been served on stone cold buns, and sometimes they are terribly overcooked with zero remaining moisture. The staff doesn’t handle questions well about whether the food should have been served the way that it was.
Service — unfortunately I frequent this place often because of lunching with a group. There is one server that tries to seat us and take care of us, but if we get almost anyone else the service is substandard. We were served by a lady who probably suffers with emphysema and as she was serving our lunch she was hacking nasty chesty coughs all over our food. All five of us were grossed out since she made ZERO effort to put the tray down OR turn her head. I said something to the manager who checked me out and she said, «Oh, I’m sorry» and that was it. She followed me outside and offered a free milkshake which we NEVER purchase (and she would know this) so why would she offer it? If it were up to me, I would NEVER go back.