Serenity Salon and Spa

I called Serenity because of the positive reviews on Unilocal.It was my first time having a wax. I was inspired by the 40-​Year-​Old Virgin to have my back done for the first time. :-)
The front desk was vacant when I arrived an hour before closing on a Saturday. But a pleasant stylist greeted us and said she would be right back, so I sat in the waiting room. The music was some of the most horrible hard rock noise that I’ve ever heard, so I was happy that I didn’t have to wait long!
The aesthetician that did my wax was quite meek and seemed a bit timid, almost as though it was her first time doing a back wax on a man. But once she set to work, it was clear she knew what she was doing and her confidence and expertise finally showed through. The treatment was very quick and completely painless. It was all over in less than a half-​hour.
I would definitely recommend this salon, although their music choice for the waiting area certainly did not inspire ‘serenity’! It was more like nails on a chalk board!

I recount this story as a testament that even after a horrible experience, a place of business CAN make a customer feel compensated and appreciated, and keep them as a client.
On Friday, I came into Serenity Salon and Spa for a brazilian bikini wax. I have been waxed there several times by Michelle, an amazing aesthetician who did a phenomenal job. I was sad to hear she was no longer at the salon but booked an appointment with their new staff person. She gave me, what I can honestly say, was the worst, most painful waxing experience of my entire life. It was so horrible, that I can say with confidence that I would have rather been waxed at a nail salon in the mall. It was horrible. While the wax was happening, the very inexperienced aesthetician was very nervous and upset, because the new wax that they apparently started using that day, had caused a huge issue for a client earlier in the day and that client screamed and yelled and walked out with wax STILL ON HER. Well, I wasn’t going to do that– but the wax was stuck to me as well and took a herculean effort and a LOT of pain to remove — not a nice place to have wax stuck to you. The aesthetician was horrified and tried very hard to keep her cool as her nerves unraveled– and eventually finished the waxing with MUCH pain and suffering. At the end she was so apologetic and offered me a free facial as compensation for the terrible experience– which I took her up on.
The owner of the salon was there when I emerged from my room and I candidly told her how bad the experience was. She was extremely apologetic, offering me a deep discount on the service and insuring me that this new wax (which I do believe was a big part of the problem, not the inexperience of the aesthetician) would no longer be used, and that she would be on the phone with the rep immediately to give this feedback. Her crew was very friendly and tried to appease me as best they could.
I would not get waxed there again, but I will be reporting back on the facial when I go in a few weeks. I DO recommend this salon for other services, and do not want to caution you against their hair care and mani/​pedis– they have been good! But you absolutely should not be waxed there. Ever.

A friendly group of girls work here. I’ve had my hair cut by multiple members of staff here, and they’ve always indulged my requests — from free unibrow waxing, to sideburn and eyebrow trimming. I don’t live terribly far from the place, but one time I was stranded there without a ride home. Their response was to coordinate a ride home for me. It’s for these features together that they get the highest rating from me, and more than likely a long future of patronage. I cannot recommend this salon more.