D & D Masonry & Chimney

This company is driving us crazy with calls every day, sometimes multiple times a day. We used their chimney cleaning services a few years ago, but decided not to use them again after they began a campaign of daily calling within months to schedule another visit. We declined politely, night after night, for months. After too much incessant calling to bear, I blocked the number. And then blocked their new number, and another, and now, 2 years later I’ve just blocked the 4^th number associated with this company. I feel like I’m being pranked given how relentless they are. There’s absolutely no way I’d let anyone associated with this company in my house again.

This business repeatedly called my cell phone despite the fact that I live across the country and didn’t schedule any masonry work. After their first voicemail, I called back and told them that they had the wrong number. The next day I recieved another call telling me that they would be there in the morning. I told a different person that they had the wrong number. They continued to call me 10 + times over the course of a few weeks. These people can’t even get phone numbers straight, no way I would want them building a wall for me.
EDIT: They called me again, 15 minutes after I posted this! WTF!

I wish I had ready Unilocal reviews first. They called me about three weeks ago and said they cleaned my chimney about 8 years ago and were checking to see if I needed to schedule another cleaning. (In checking my records today, I see now that was not the truth, I used another cleaning company). I agreed to have them come back this am for another cleaning, took the day off of work to be here — they were a no show and none of their phone numbers work or get answered by a live person. This place is a scan, beware,

You are rotten and I would never use you again. Roberta calls (and has been calling for weeks). I interrupt her spheil and she hangs up on me. I call back and I hear a man say, just hang up. You have some nerve. I would never use you and I will post my review of your company!!! Too bad there is not an option for 0 stars. You show your character in how you treat people. Beware.
Update. I call this number to report what happened and the lady, probably an owner, first acts like his isn’t D&D Masonry. I state, oh well, sorry for bothering you, they are a scumbag outfit and they probably put the wrong number on Unilocal.She responds with telling me now she is D&D, calling me a dick and drops the f bomb on me. Nice group of people. Yea… I want to do business with them.

I can’t recommend this business –I should have checked Unilocal first.

RIP-​OFF BAIT AND SWITCH: On 2÷12÷15 I called D& D about removal of snow and ice dams on my roof. I spoke to Nick and he confirmed it was $ 199 for 2 hrs of snow and ice dam removal, $ 50 p/​h after that. I booked an appt for 2÷16÷15 at approx 1:00. On ²⁄₁₆ Jay called at 11am. to say they could not do the job for many more days; they would not honor the booked price of $ 199; and the price was now changed as they were busy. I asked about the new price and how long. Jay said for $ 350 they would come right away. I let them come because I had alot of water leaking. The guy was here 2 hrs & did not touch the ice dams. I was gouged since I had an appt for $ 200 and they made me pay $ 350. They did the same to my other neighbors. When I googled them later, I saw 19 complaints at the BBB. I have been calling them all day to come back and fix the ice dams as paid for, and get a refund. They do not answer phones. Also, the owner can’t be found through the Sec of States office as its a defunct business, so be sure you see insurance policy if you let them do any work at all.

Oh WHY didn’t I read Unilocal before talking with them? Actually, I should thank God that they only wasted my time by no showing. They didn’t bother to call until 1 hour after appointment time.
They left me a note 2 hours after scheduled time. I was not home but they asked me to call. I called the office and spoke with a very rude person whose excuse was, «People run late.»
In this day and age — nobody has a cell phone to call when you are going to me more than an hour late? Poor customer service and I never even met them.

I have a very close friend who had worked for this unprofessional company as a mason 4 years ago. I heard so many terrible stories how the owner, Nick Doup, would rip off his clients (example charge for a rebuild and only repoint the chimney since the customers weren’t home) and overcharge for services. Not to mention when they burned someone’s house down by the poorly trained staff. Now he’s harrasing my friend and threatening him for having his own business. I’ve heard the phone calls from the owner and I am appald how he was speaking to him. I recommend staying far away from this company. They are crooks, unprofessional, and provide very poor quality work.

recently had my chimney repaired by d and d masonry. They did a great job overall. they were very late to start and didn’t actually start on the day they stated. They started a day late. But they got the job done and we are pleased with the result. HOWEVER, now they are calling daily to set up a cleaning and I have told them repeatedly that since the chimney was just cleaned and rebuilt by them I don’t need this service but they continue to call. Now I’m ticked. They just called again and when I redial them to speak to them they are hanging up on me. I might need to pursue another company for my maintenance and upkeep. –J

Even though we are on the Do Not Call list, we got two unsolicited calls from this company. We didn’t answer. They left no message. Surprise, surprise. Check out their reviews. Beware.

These guys are dumb, and abrasive. I wish I’d checked Unilocal before calling them.
I was in the unfortunate position of having to cancel their appointment because my wife booked someone else, something I’m sure many couples can relate to. I apologized today (Saturday) when I spoke to him, for canceling. He told me that that had a 2-​day cancelation policy and I would now be charged a fee because the appointment was already booked! A fee! Can you imagine?! This guy didn’t even have the right work order, he said it was a flu liner installation. I don’t get how home repair vendors can show up late, if they show up at all, over charge past their original quote, and leave jobs half done but think they can charge a fee for a canceled appointment! I only regrettably called these jackass because the other guy that I booked originally cancelled twice: doctor visit, truck broke down, snowed in.

Someone named «Mike» from D&D Chimney in Framingham/​Chicopee called me tonight. I’m on the Do Not Call list and never had any business dealings with this company, so they shouldn’t have my number, but I understand that this happens. «Mike» asked me when the last time we had our chimney swept and I replied that I was all set and asked if he could remove me from his calling list. «Mike» replied «No I will not» and hung up the phone. I called the number back immediately and went to a general voicemail for the company, so I left a message explaining my interaction and asked someone to call me back. We’ll see if they ever do…

just hangup on these guys!
i had them install a top-​sealing damper on my 35 foot chimney because i didn’t want to be up that high. The guy showed up, the damper didn’t fit, SO HE USED TO ROCK as a hammer to bend it. despite my protest, he assured me it was guaranteed. needless to say, it leaked and they wouldn’t return without a fee. 3 years later i got a real chimney sweep to look at the leak and he showed me that by laying inside and looking up the chimney you could see blue sky around the damper.
i think d&d charged me 700 for that job. its all in the trash now.
they still call me every year to see if i want a cleaning.

Unfortunately I chose D&D to do a chimney rebuild ($ 1,500+) on my house. It leaked after a year. When I called to ask them if they could come back out and fix it they told me I needed to buy a chimney cleaning/​sweeping for $ 100+. After arguing with them I agreed to purchase the cleaning (it was the only way they would come back out) D &D agreed with me that when they sent the service person out he would be a qualified person who could repair the leaks and address the situation… It gets better the chimney technician comes out I say my major concern is to have the leaking issue repaired. I could care less about the cleaning. He said he only cleans he doesn’t do repairs or know how to estimate such a repair… WTF!!! for real so you sold me a bill of goods agreed to fix/​address the issue and then did nothing about it! yes my chimney still leaks! stay away from these frauds. They have a great website and seem like they care but they don’t and you will end up disappointed and out of pocket a large sum of money. STAY AWAY!