The UPS Store

Tammy at the UPS Store exceeds all expectations, going above and beyond to help her clients! Whenever her name or this store comes up in conversation, it’s only positive, always so sincere, how helpful, kind, diligent and pleasant it is to do business here. Tammy definitely gives a «WOW» factor with her customer service. If you need a notary, this is your place for a smooth, effortless, stress-​free experience! Regardless of the UPS Stores nearby, this store is by far worth your visit, simply, because this store, Tammy, and her employees are the best!!!

One star only because zero is not an option. Trying to ensure Christmas gifts were received before Christmas the clerk suggested 2^nd day option. Guess what they didn’t arrive in time! When I went back to inquire I was told it was because the wrong option was chosen. Tammy was extremely rude when trying to defend a transaction she wasn’t even there for. She became rude and accusatory. Horrendous customer service and a huge damper for my family’s Christmas Day. Whoever this Tammy person is should never be allowed to work with the public. Rude & insult specialist was missing from the name tag she wasn’t wearing!

Worst customer service. Showed up with 1 package. Now standing in line as others are helped before us. Our package got half way through the packing process before we were pushed aside. Then the manager and an employee finally got to us, with attitude, and finally shipped our product. Do yourself a favor and go to the UPS Store on Mangrove.

Great place to get papers notarized at an affordable price! Quick and easy process, no waiting. Not only that but they have a nice selection of mailing supplies at good prices as well.

Steller Customer Service.
I had come in on 6−13−14 to have something re-​done that I had created there two years prior. Ryan tried to find the image with no success, so was going to take my business elsewhere. There was another employee there that was helping other customers: she flagged me down on my way out and asked to see the image. Her name was Tammi– she told me to please leave her with the information; and she would see what she could do. Tammi then, took my information and phone number while still servicing other customers!
A few hours later Tammi called me, they were unsuccessful in retrieving the information, but she called on one of their other locations in Chico and that staff member was able to create a new updated image, she stated they would have it for my by the end of the work day!
I got a call at about 5:00 PM (after they were closed) Tammi had informed me that it was almost done! She and this employee (from the other location) stayed after hours to complete my order–
Best customer service since we’ve been in Chico. Went above and beyond for great customer service to keep my business! Keep up the outstanding job!

TIP: Last mail pick up is late in the day! Woohoo! My mail will go out today past 4pm :) #HappyCamper
Ran in super fast to drop off a piece of mail and the lady working the desk greeted me with a huge welcoming smile! I LOVE that! I was really stressed that I had missed the last mail pick up for the day however, she reassured me that the mail carrier hadn’t been there yet. According to my USPS app, I thought the last pick up was 4pm but! Lucky me, the mailman was late that day :) The store was neat and orderly and most importantly, the first thing I saw when I walked in was a big ‘ol shmile. Go here if you need to brighten up your day or even, send a piece of mail out. I’m sure they have many other services here but this review was for the customer service I experienced. I’ll update the review if I use this location in the future, thumbs up for now!

This UPS Store location is rarely very crowded. In several dozen visits, I’ve never had more than a couple people ahead of me in line. There’s never been a line at all if I come mid-​morning or mid-​afternoon.
The staff is friendly, prompt, and articulate. They come to recognize regulars so you don’t have to waste a lot of time with ID when paying, and they remember your preferences.
The location is very convenient, next to a salon, a few restaurants, and Safeway. You can usually park 15 feet from the door, which is convenient if you have a large number of items, or a heavy item. They accept shipments up to 150lb at this location. They will also accept US Post drop offs if you use something like PayPal’s option to print postage for eBay shipments.
If you let them do the packing, the fees are a little high. This seems common in all but the small ma and pa shipping shops.
The only downside is that they haven’t once asked about UPS’ «green» carbon offset program. They apply this add-​on cost to every shipment, but according to UPS’ corporate site this is supposed to be an opt-​in charge. When I asked, this store didn’t have any literature detailing what I’m paying for. The majority of these programs use very questionable accounting where only a small share of the money goes to the stated purpose. Often, more goes to big paychecks or political action committees than goes to reforestation. As such, it would be nice to be given the choice, or for them to offer more information about what otherwise looks like an opt-​out price hike.

I was having one of those days where nothing was going smoothly, my home printer wasn’t cooperating, my 18 page document failed to save and had to be retyped… etc. I decided to pack it up, head to a print shop and get the job done. I searched Unilocal for a location that could provide Passport Photos, print my docs and sell me an envelope. This UPS Store was first option — and had a $ 5 for $ 10 Unilocal Deal! The ladies at the store were busy, but friendly. They went well above and beyond to assist me — as much as allowing me to log into Dropbox on their computer when my phone was too slow to upload my docs. Then, when it came time to complete the transaction — what do you know but Unilocal was down! It wouldn’t allow her to enter the confirmation code. She was patient and accommodating, reaching out to a supervisor for approval to discount my transaction and follow up when Unilocal became available. Luckily, it did just in time, but I appreciate her effort to honor the Unilocal Deal, and allow the store to deal with the details. I would recommend this location to anyone looking for efficiency and good customer service. I will definitely return!

The staff and service at this UPS Store are awesome. I ship A LOT. I worked with Tammy and Jessie who were both extremely helpful in shipping an odd-​sized, valuable item, which arrived quickly and in perfect condition. Forget the post office. The guys at the East Ave. UPS Store rock.

At this Ups Store is where I have all my mail sent to. I travel for work and have had my mail sent to me from time to time. The staff is always very helpful with excellent customer service.