The Palms Pavillion

Not only are the grounds amazingly beautiful but the owner is the most wonderful woman! She jumped in to help with some very crazy requests and made my wedding so beautiful! Thank you so much! You made my stress level go down by 100%!

In house DJ was a let down, but overall great venue. The AC held strong in the 106 degree heat. Staff was generally great although I’m not sure why someone who works there would wear a white dress to someone else’s wedding or booty shorts on the golf cart driver. You know who you are and need the fashion police. 2 cousins got married here over the years and it’s been great each time. The food was really good and people went back for seconds, thirds. Still hot. the bartenders were friendly and cheerful and even let me cut in line to get ice when someone wasn’t feeling well. Beautiful grounds. I haven’t dealt with the place except as a guest, but our family isn’t the kind to accept anything but great service and a great experience. I think 2 sisters getting married a few years apart at the same place says a lot. I just think a bride should bring a specific play list so they don’t clear a dance floor.

I went out recently for a wedding for my niece. The place was stunning, from the parking lot, to the grounds to the facility, all stunning and clean. The service was great, bride was happy.
I was with my niece the day she toured the Palms. I can tell you they have a large kitchen and refrigeration. I read a previous review that is highly inaccurate, and rude in my opinion. I can not imagine that a bride and a groom invite you to their special day and someone like Betty W. takes the time to post for the world what was wrong with it?
After reading her review the issues she raise are more with the cater and the wedding planner, not with the venue. I was with my niece when she and Lauri were talking about thinks like caters, bartenders, planners etc. They are all hired outside of the venue. When you rent the place you need to hire those folks, if they fail as apparently this person believes they did do you blame the venue?
I am going back out for another wedding shortly and can’t wait.

I agree this location and the surroundings are visually stunning. I attended a wedding reception here and after enjoying the initial look as we arrived, the experience proceeded to go downhill as far as the service and accommodation level. Of course the event itself was fine, but if I were paying for this reception, I would have not only been seriously disappointed, but angry at what I got for my money. The selling point appears to be all on the look of the grounds. First, we arrived after the time of the reception scheduled start, so everything should have been set up. There were no appetizers out, even thought the first two hours were supposed to be appetizers and drinks, followed by dinner. There was coffee out, but no cream or stirrers or utensils. When I asked the partially absent bartender about it, he said he would check, then said they didn’t have any. When the appetizers were up out, there was a big bowl of cold pesto pasta with no serving utensils! Those were the first signs to me of sub-​par service. Also, the overhead lights in the room (a large, open room with high ceilings) were set way too low the entire evening, even though the event started while it was light out and proceeded until well after dark. The lights were too dim even when it was light up, and no one seemed to be in charge, the same with it being consistently too cold in the room, and when asked, the very scattered staff person said they would turn it up, but that never happened.
However, all of that might be overlooked if it were not for the dinner. There were 3 entrees to choose from, selected ahead of time. All the food, for everyone, arrived cold. When I asked the server, she disclosed that «oh, that is the issue with this place. We (the servers) didn’t even know and most people don’t, that this place doesn’t have a kitchen or anywhere to heat up food.» ??? This is a wedding venue that has caterers serving food with no kitchen facilities? That means when things run late as this event did, that the caterer could only keep the food warm so long, then no facilities to heat, store or even refrigerate foods that might spoil? Perhaps is is common, it just seemed odd and cheap to me. Meaning, the appearance of the place and the selling points on the website make it look like a luxury accommodation, yet indeed, it smacks of appearances only, with the staffing and behind the scenes not supporting the cost. Just my impression, I am picky that way.

My husband and I got married out at The Palms on July 14, 2012. We had the best time EVER here! All our friends and family said it was the best wedding they had ever been too! We are so thankful to John and Lauri (the owners) for everything! Lori was such a pleasure to work with threw the process of my planning! She was always around and available to help with questions about anything to do with planning! John was so much fun the day of the wedding. He was very helpful the day before and the day of.
Not only are the owners awesome to work with but also the venue is absolutely beautiful! My husband grew up in Hawaii and the second we walked in we just knew this was the right place for us! I would recommend this venue to anyone and everyone planning on getting married!
I hope one bad review doesn’t discourage people. This place is amazing as are the people working it.
Thank you both John and Lauri for helping us with our wedding!

This is not right, I reviewed the palms a few months ago and there where more then plenty of great reviews on the place. Now they’re all gone and the only ones that are left are some angry brides. This is just not right. The Palms is amazing once again. My husband and I where married on leap year and they even let us come back on the next leap. We had the place to our selves it was great. Don’t listen to these Bridezillas.

This place is absolutely visually stunning… And that is all that is good about it. After a year-​and-​a-​half long engagement, my now-​husband and I were so excited to be married, and this venue was actually able to take away from our day so severely that this review needs to be written.
First, they are incredibly unresponsive unless they need your money. On our wedding day, the woman, Lauri, that we communicated with over the course of the planning process was nowhere to be found and instead her husband, John (I assume, because we were not actually introduced) was running around wreaking havoc, making changes to our plans and not once asking if it was what we wanted. We had never met this man before.
Just a few examples from our wedding day:
Would not allow the DJ to do his job; turned on the disco ball, crazy flashing lights and fog, although we had specifically asked our DJ not to do these things (which should have been no problem because our DJ knew our wishes), and did not ask our DJ or us if it would be okay. Our DJ then had to track us down, ask if we had changed our minds, and go back and turn everything off. It still looked like a strip club for about 20 minutes until our DJ could straighten it out.
Ate our food (!!) at the buffet, right along with our guests. Did not ask us, nor would he have been invited to. Just walked right up and helped himself to a nice big plate.
Ran around amongst our guests, not allowing our vendors to do their jobs as they would like, and caused many a headache for them. He did this all while dressed completely unprofessionally, and interrupting both the flow and feel of our day as well as creating an undesirable atmosphere.
Although clearly stated in the contract and reiterated multiple times by the ‘wife owner’ that they were responsible for both take-​down and clean up after the event, and that they would gather our items in the corner of the building where we could retrieve them in the morning, we were made to stop as we were leaving with our families and wedding party to go back in to take-​down and clean up the venue. He stated that they would only clean the bathrooms and sweep the floor. Anything at all left overnight would become ‘their property’. Yes, I did this in my wedding dress– ironic because the wife specifically stated that they do all the clean up and take-​down because she ‘hates to see brides cleaning in their wedding dresses.‘
We can all make our own choices, but I highly recommend considering this review before booking this venue. They are completely unprofessional, overbearing, and overpriced for what they (don’t) provide. Our wedding day would have been perfection if not for this man and his invisible wife. We’ve since heard from other vendors and other former clients of this venue that this is in fact an accurate depiction of how they do business. Please be aware before booking with this venue and ending up extremely disappointed in their unacceptable practices and treatment of its clients. We are happily married, and that is what truly matters, but unfortunately we cannot take away the memories of our experience with this venue.