Story Heating And Air

We had gone round and round with several AC companies in Chico, each with a different theory on our huge 4000 square foot heating and AC challenges. Finally, we found Bill Story! Beware, most of the AC companies in this area have been bought and sold so many times it is tough to know who as actually showing up at your door. Not so with Bill Story, his name is on all the trucks! Polite, honest, dependable, affordable; just what we all are looking for, right? We would not use anyone else, period. He recently installed a new state of the art system in our home where we can choose between gas or electric for the power source and program it from our cell phone. It has saved us hundreds of dollars already! He and his team go regularly for training classes on the most advanced techniques available! I asked one of the other guys when he last took a class… he said 1997! LOL. Your search is over, just call Story.

When the furnace quit working I found this company on Unilocal.He was prompt polite and very knowledgeable. He answered all of my questions. He found and fixed the problem quickly. At my request he performed a seasonal tune-​up on the furnace. The total bill was less than $ 100., a bargain. I recommend him with enthusiasm.

I have used Story Heating and Air twice now, and will continue to in the future! Once to have an overall A/​C check up done, and the second time my furnace wasn’t working properly– which was pinpointed to a tiny cobweb in one of the furnace igniters! Bill seriously has skills! He is definitely my family’s HVAC serviceman now!

Based on all the five star reviews, I called Story Heating and Air to look at my heat pump which wasn’t working properly. Terri was very friendly and knowledgeable and set up an appointment right away. Bill arrived on time and was very thorough with his assessment and repair. He discussed the problem with me and made several suggestions.
He explained that the one year old thermostat, that I had installed by someone else, was in fact properly installed but that the unit itself had gone bad. He tried calling Honeywell’s customer service to see if they had suggestions or recommendations about their defective product; however, their customer service department wasn’t open, and because it was cold, we decided to have Bill install a new thermostat. Within a very short time he got the heat pump working properly again.
I would recommend Story Heating and Air to anyone looking for a professional, efficient and cost effective solution. I will definitely call them again if I have any heating or air conditioning problems in the future.

I would definitely recommend Story Heating and Air. Bill Story is prompt, professional, honest, and experienced. He works hard to figure out the problem and provides a solution at a reasonable price.

If six stars was possible I would give them to Story Heating and Air. Bill arrived as scheduled and exceeded my expectations, friendly, knowledgable and honest. Based an a PG&E examination on my heater problem Bill gave me an estimate of $ 320, upon Bill’s inspection he determined that the pilot light problem was due to excessive dirt, he proceeded to throughly cleaned the unit and it is working like a charm. He charged me considerable less. I would highly recommend Bill and Story Heating and Air to family and friends.

Bill is fantastic! He is extremely personable and knowledgeable about HVAC. He does a thorough job explaining the work that needs to be done, and does not push product. He is about getting the job done right the first time, and does not skimp on quality.

Couldn’t be more pleased with Bill’s professionalism and standards. I called him to check on my A/​C system and said he can fit me in his schedule the same day! He showed up 20 mins after my phone call and diagnose my cooling system, ordered the parts, and had my system freezing cold before the am is over the next day! Couldn’t be more happier. Thanks again Bill!

We were very impressed with Bill.
We found him through Unilocal,and felt it was necessary to contribute to his Five Star ratings!
I called Bill in the morning, and he was able to come out that evening (he said between 5:00 and 6:00, and was there by 5:30)!
He got our AC working great and was very reasonably priced.
Thanks Bill!

Can’t thank Bill enough for coming out quickly and saving my family from the heat, he was very quick, (Called and he was at the house within the hour!) He fixed our unit with a very fair price and we were happy again. Highest recommendations.

I called about having my air conditioner looked at as it’s been in use now for 10 years and had never had it cleaned or had any routine maintenance done on it.
I found Story heating and air conditioning on Unilocal and noticed that they were by far the highest rated in the area, so I called and spoke to bill who was extremely polite and helpful.
I explained my situation to Bill and he took care of it and charged what I felt was extremely reasonable and he didn’t charge to drive the 20 miles from Chico to Orland.
Anyway I was extremely pleased with the professionalism and great service provided to me and would highly recommend Story Heating and Air Conditioning 5+ stars.

My central heating and A/​C for my upstairs unit wasn’t working (and hadn’t been for a couple of years). Called Bill yesterday and he came today and fixed it — boom — fast, good, and reasonable! Wished I had called Story Heating and Air a couple of years ago! Already made an appointment to get my primary HVAC unit serviced. Thanks so much!

My furnace was acting up so I called Story Heating and Air based on all the other Unilocal reviews. Bill showed up that same afternoon when he said he would and fixed my furnace in under an hour. His price was very fair and he couldn’t be nicer. I would recommend Story to anyone with a heating issue who wants great, prompt service. I will use Bill for all my furnace and AC needs from here on out.

thanks bill, you fixed the furnace in my daughter and granddaughters home! your fast response and efficient service, has prevented a catastrophe! You are very reasonable and you went out of your way to make sure other parts worked as well. Now that my own father, who owned a heating and air conditioning business for over 50 years, is retired, I know I can rely on you! Thank you very much!
jen Merino

They service my wife’s beauty salon & the company I work for. The owner is very friendly and more than willing to explain things in easy to understand terms. I’ve dealt with them on multiple occasions over a couple years and think they are the best in town. Excellent service, very personable & great communication.

Bill is extremely competent in his line of work. He replaced my furnace and most of my duct work located in the crawl space under my house. He also relocated/​reconnected my AC unit. I do not live in the Chico area but knew about the quality of his work by word of mouth. Bill made the trip during the weekends to work on this project. Over the past 30 years I started doing more of my own construction mainly because I often found myself disappointed with the quality of work done by the construction industry in general. That also included prior work done on my HVAC system in which some of it was sloppy and subpar at best. This work was part of a larger basement project I was engaged in under the house where I had the opportunity to observe Bill work as he took down some of the existing duct work. Most of the prior duct work just fell off the sheet metal fittings. He pays great attention to detail and takes pride in the quality of his work. Bill has a very professional demeanor, a great attitude and work ethic. He also took the time to explain in detail what he was proposing to do and why. He pointed out certain major issues with the prior installation that clearly required attention. I would not hesitate hiring him again.

Bill was able to come right over and solve the problem. Good communication, speedy service, fair price. Will use again.

We came home last night and our heater wasn’t working… brrrrrr!
Called Story Heating and Air this morning, on a Saturday, and Bill was at our house within the hour and had it fixed about 25 minutes later! We are cozy again and highly recommend them for your heating and air needs. Friendly, prompt and professional.

I called Story’s after calling several times to another local company. They showed up within 2 hours and had our business a/​c fixed within a couple hours, had to find and replace parts and recharge system. Great customer service and follow through, will recommend to anyone!
2^nd Street Salon-​chico